Title: The Job Description of Waiter/Waitress in Imperial Taste Restaurant in The Sunan Hotel Solo
Abstract:Nourindah Puspita Sari. C9311051. 2015. The Job Description of Waiter/
Waitress in Imperial Taste Restaurant in The Sunan Hotel Solo. English
Diploma Program, Faculty of Letters and Fine Arts, Sebel...Nourindah Puspita Sari. C9311051. 2015. The Job Description of Waiter/
Waitress in Imperial Taste Restaurant in The Sunan Hotel Solo. English
Diploma Program, Faculty of Letters and Fine Arts, SebelasMaret
University.
This final project report is written based on the job training conducted at the
Sunan Hotel Solo for three months, started from February to April, 2014. The data
of the final project report were obtained by observing the daily activities in The
Sunan Hotel Solo. The observations were conducted during the job training in
Imperial Taste Restaurant of The Sunan Hotel Solo.
The objectives of the final project report is to identify the kinds of duties,
responsibilities of waiter/waitress in Imperial Taste Restaurant in The Sunan
Hotel Solo and to suggest the way to improve service of a waiter/waitress section
in Imperial Taste Restaurant in The Sunan Hotel Solo. From those objectives, the
writer hopes that the Imperial Taste Restaurant of The Sunan Hotel Solo can
improve the service in order to increase the income of the hotel.
Based on the observation conducted during the job training, the writer found some
duties of the waiter and waitress, i.e : greeting the guest, presenting the carte
menu and beverage list, helping the daily worker in serving the food and beverage
for the guest, helping the other areas of the restaurant such as answering
telephones, and in- charging in the Embassy Wine Lounge and Infinitea Tea
House. The waiter/ waitress also has suggestions characteristic in maximizing and
improving the guest to visit in Imperial Taste Restaurant in The Sunan Hotel Solo,
i.e : waiting on the guest kindly, helping the guest everytime, staying focus while
in-charge, and always smiling to the guest.
The writer hopes that the final project report can give benefits to the readers,
especially those who are interested in tourism.Read More
Publication Year: 2015
Publication Date: 2015-09-02
Language: en
Type: dissertation
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