Title: The Competence of Waiters/Waitresses in IBIS Malioboro HotelYogyakarta
Abstract:As the one of three star hotels in Malioboro, Yogyakarta, IBIS Malioboro Yogyakarta
tries to give its best to the guests. This hotel also has made several efforts to create good
image and increase t...As the one of three star hotels in Malioboro, Yogyakarta, IBIS Malioboro Yogyakarta
tries to give its best to the guests. This hotel also has made several efforts to create good
image and increase the repeat guests to raise the hotel income. For this effort, this hotel has
made Food and Beverage Department as one of the important factors for this hotel to keep
exist in the hotel industry in Yogyakarta with the competence of the waiter/waitress based on
the observation done during the job training. This final project, describes the competence of
waiter/waitress to keep the guests enjoy when they stay in the hotel.
This final project is completed through several methods, including collecting, analyzing and
concluding data. The data in this final project were obtained by holding observation,
interviewing and conducting the library research.
In the end of this final project, it is concluded that the most important factor for the guests to
feel the comfort is good service and competence of the staff with good hospitality and
proffesionality of waiter/waitress in IBIS Malioboro Yogyakarta.Read More
Publication Year: 2011
Publication Date: 2011-01-01
Language: en
Type: dissertation
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