Title: OF FOOD AND BEVERAGE SERVICE IN SUPPORTING SAHID KUSUMA HOTEL SOLO REPUTATION
Abstract:WIWIK PRATIWI. 2008. The excellence of food and beverage service in
supporting Sahid Kusuma Hotel Solo reputation. English Diploma Program
Faculty of Letters and Fine Arts, Sebelas Maret Universit...WIWIK PRATIWI. 2008. The excellence of food and beverage service in
supporting Sahid Kusuma Hotel Solo reputation. English Diploma Program
Faculty of Letters and Fine Arts, Sebelas Maret University. Indonesia is a country of which most of the income is derived from
tourism section. Hotel business, one of the tourism sectors, plays an important
role in fulfilling and satisfying the tourist need. Food and beverage department is
one of the facilities in the hotel that support guest satisfaction. The objectives of this final project are to describe the guest responds and
the excellence of food and beverage service. The excellence service is one of the
supporting factors in hotel reputation. The good image can automatically attract
the guest from domestic tourist and foreign to stay. It can be drawn from the guest
card comments about the service given by food and beverage service department.
The researcher observed the excellence of food and beverage from work
observation directly and from documents to get the data. Based on the analysis of the data, it can be concluded that Sahid Kusuma
hotel has the excellence service. With these results, it is hoped that the hotel can
increase the quality of service especially for food and beverage, increase the
income and promote the menu to the development of Sahid Kusuma Hotel.Read More
Publication Year: 2008
Publication Date: 2008-01-01
Language: en
Type: dissertation
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