Title: Service Level Definition and Monitoring in an EETS Scenario
Abstract:This paper analyzes the requirements for measuring the service quality for tolling in the interoperability scenario of the European Electronic Toll Service (EETS). Efficient procedures are required to...This paper analyzes the requirements for measuring the service quality for tolling in the interoperability scenario of the European Electronic Toll Service (EETS). Efficient procedures are required to ensure the toll income of the Toll Chargers and check the performance of the Service Providers. As an example, the paper provides an approach for measuring the service quality for a segment-based tolling scheme. This procedure as defined as a comparison of enforcement and charging data in a central database supported by individual spot checks of vehicles.Read More
Publication Year: 2009
Publication Date: 2009-01-01
Language: en
Type: article
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