Publication Information

{'id': 'https://openalex.org/W3195749837', 'doi': None, 'title': 'The influence of service quality towards customer loyalty at The Cafe Restaurant, Cambridge Hotel, Medan.', 'display_name': 'The influence of service quality towards customer loyalty at The Cafe Restaurant, Cambridge Hotel, Medan.', 'publication_year': 2021, 'publication_date': '2021-04-27', 'ids': {'openalex': 'https://openalex.org/W3195749837', 'mag': '3195749837'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'http://repository.uph.edu/id/eprint/41560', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'dissertation', 'type_crossref': 'dissertation', 'indexed_in': [], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5023981614', 'display_name': 'Andriani Jaya Suryadi', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': True, 'raw_author_name': 'Andriani Jaya Suryadi', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': ['https://openalex.org/A5023981614'], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': None, 'has_fulltext': False, 'cited_by_count': 0, 'citation_normalized_percentile': {'value': 0.0, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 0, 'max': 57}, 'biblio': {'volume': None, 'issue': None, 'first_page': None, 'last_page': None}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T14244', 'display_name': 'Consumer Behavior and Marketing Influence', 'score': 0.9909, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T14244', 'display_name': 'Consumer Behavior and Marketing Influence', 'score': 0.9909, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9616, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T13010', 'display_name': 'Agriculture and Agroindustry Studies', 'score': 0.9472, 'subfield': {'id': 'https://openalex.org/subfields/1100', 'display_name': 'General Agricultural and Biological Sciences'}, 'field': {'id': 'https://openalex.org/fields/11', 'display_name': 'Agricultural and Biological Sciences'}, 'domain': {'id': 'https://openalex.org/domains/1', 'display_name': 'Life Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.4569325}], 'concepts': [{'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.67695427}, {'id': 'https://openalex.org/C39896193', 'wikidata': 'https://www.wikidata.org/wiki/Q380344', 'display_name': 'Descriptive statistics', 'level': 2, 'score': 0.5828449}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.5649678}, {'id': 'https://openalex.org/C2777267654', 'wikidata': 'https://www.wikidata.org/wiki/Q3519023', 'display_name': 'Test (biology)', 'level': 2, 'score': 0.5386261}, {'id': 'https://openalex.org/C146897074', 'wikidata': 'https://www.wikidata.org/wiki/Q1932925', 'display_name': 'Loyalty business model', 'level': 4, 'score': 0.5267001}, {'id': 'https://openalex.org/C112698675', 'wikidata': 'https://www.wikidata.org/wiki/Q37038', 'display_name': 'Advertising', 'level': 1, 'score': 0.4966131}, {'id': 'https://openalex.org/C2776967331', 'wikidata': 'https://www.wikidata.org/wiki/Q1132131', 'display_name': 'Loyalty', 'level': 2, 'score': 0.48625672}, {'id': 'https://openalex.org/C105776082', 'wikidata': 'https://www.wikidata.org/wiki/Q617473', 'display_name': 'Likert scale', 'level': 2, 'score': 0.48594964}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.4618674}, {'id': 'https://openalex.org/C191511416', 'wikidata': 'https://www.wikidata.org/wiki/Q999278', 'display_name': 'Customer satisfaction', 'level': 2, 'score': 0.4569325}, {'id': 'https://openalex.org/C2779530757', 'wikidata': 'https://www.wikidata.org/wiki/Q1207505', 'display_name': 'Quality (philosophy)', 'level': 2, 'score': 0.42186603}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.41918373}, {'id': 'https://openalex.org/C33923547', 'wikidata': 'https://www.wikidata.org/wiki/Q395', 'display_name': 'Mathematics', 'level': 0, 'score': 0.29200387}, {'id': 'https://openalex.org/C105795698', 'wikidata': 'https://www.wikidata.org/wiki/Q12483', 'display_name': 'Statistics', 'level': 1, 'score': 0.2884763}, {'id': 'https://openalex.org/C151730666', 'wikidata': 'https://www.wikidata.org/wiki/Q7205', 'display_name': 'Paleontology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111472728', 'wikidata': 'https://www.wikidata.org/wiki/Q9471', 'display_name': 'Epistemology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C86803240', 'wikidata': 'https://www.wikidata.org/wiki/Q420', 'display_name': 'Biology', 'level': 0, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'http://repository.uph.edu/id/eprint/41560', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 0, 'referenced_works': [], 'related_works': ['https://openalex.org/W3194733016', 'https://openalex.org/W3194517273', 'https://openalex.org/W3193313750', 'https://openalex.org/W3178628569', 'https://openalex.org/W3116333728', 'https://openalex.org/W3108986814', 'https://openalex.org/W3108004501', 'https://openalex.org/W3107979613', 'https://openalex.org/W3107347896', 'https://openalex.org/W3107113198', 'https://openalex.org/W3107022057', 'https://openalex.org/W3106941827', 'https://openalex.org/W3106768858', 'https://openalex.org/W3106660810', 'https://openalex.org/W3106653324', 'https://openalex.org/W3106567524', 'https://openalex.org/W3104298261', 'https://openalex.org/W3101519513', 'https://openalex.org/W3099910631', 'https://openalex.org/W3088597569'], 'abstract_inverted_index': {'This': [0], 'research': [1, 58, 65, 68, 86, 111], 'is': [2, 63, 72, 87, 112], 'conducted': [3, 59], 'at': [4, 121, 183, 212], 'The': [5, 79, 122, 153, 184, 213, 224, 335, 364, 389, 414], 'Cafe': [6, 123, 154, 185, 214, 225, 336, 365, 390, 415], 'Restaurant,': [7, 124, 155, 186, 215, 226, 337, 366, 391, 416], 'Cambridge': [8, 125, 156, 187, 216, 227, 338, 367, 392, 417], 'Hotel': [9, 126, 157, 188, 217, 228, 339, 368, 393, 418], 'Medan.': [10, 127, 189, 218, 229, 340, 369, 394, 419], 'Where,': [11], 'based': [12], 'on': [13, 191, 209], 'customer': [14, 51, 119, 181], 'reviews,': [15], 'it': [16, 199], 'was': [17, 139], 'found': [18], 'that': [19, 42, 177, 203], 'there': [20], 'were': [21, 145], 'problems': [22], 'such': [23], 'as': [24], 'inadequate': [25], 'experience': [26], 'in': [27, 74, 84, 196], 'handling': [28], 'customers,': [29], 'lack': [30, 35], 'of': [31, 36, 45, 57, 108, 152, 160, 166], 'hospitality': [32], 'to\r\ncustomers': [33], 'and': [34, 66, 76, 105, 143, 168], 'service': [37, 46, 116, 178], 'to': [38, 113, 150], 'customers': [39], 'which': [40], 'indicated': [41], 'the': [43, 61, 70, 130, 169, 192], 'quality': [44, 117, 179], 'provided': [47], 'had': [48], 'not': [49], 'met': [50], 'expectations,': [52], 'thus': [53], 'influence': [54, 118, 180, 208], 'customer\r\nloyalty.This': [55], 'type': [56], 'by': [60], 'author': [62], 'descriptive': [64, 77, 88], 'correlational': [67], 'where': [69], 'data': [71, 80, 131, 283, 293, 343], 'presented': [73], 'numerical': [75], 'form.': [78], 'analysis': [81], 'method': [82, 138], 'used': [83], 'this': [85, 109, 134, 197], 'statistics,': [89], 'validity': [90], 'test,reliability': [91], 'test,': [92, 94, 96, 98], 'normality': [93], 'linearity': [95], 'heteroscedasticity': [97], 'determination': [99, 161], 'coefficient,': [100], 'multiple': [101], 'linear': [102], 'regression': [103], 'equation,': [104], 't-test.The': [106], 'purpose': [107], 'quantitative': [110], 'determine': [114], 'whether': [115], 'loyalty': [120, 182], 'In': [128], 'obtaining': [129], 'required': [132], 'for': [133], 'study,': [135, 198], 'a': [136, 164, 172], 'sampling': [137], 'being': [140], 'carried': [141, 194], 'out': [142, 195], 'questionnaires': [144], 'distributed': [146], 'using': [147], 'Likert': [148], 'scale': [149], 'guests': [151], 'Medan.\r\nThe': [158], 'coefficient': [159], 'test': [162], 'with': [163, 171], 'value': [165, 173], '0.596': [167], 't-test': [170], '(9.253>': [174], '2.0017)': [175], 'shows': [176], 'Based': [190], 'tests': [193], 'can': [200], 'be': [201], 'revealed': [202], 'Service': [204], 'Quality': [205], 'has': [206], 'an': [207], 'Customer': [210], 'Loyalty': [211], '/': [219], 'Penelitian': [220], 'ini': [221, 298, 323], 'dilakukan': [222, 273, 353, 398], 'di': [223, 334, 388, 399, 413], 'Dimana': [230], 'berdasarkan': [231], 'review': [232], 'pelanggan': [233, 249, 254, 265], 'yang': [234, 255, 260, 272, 284, 294, 344, 397], 'didapatkan': [235], 'bahwa': [236, 257, 381, 405], 'ada': [237], 'masalah': [238], 'seperti': [239], 'adanya': [240], 'ketidakcukupan': [241], 'pengalaman': [242], 'dalam': [243, 286, 296], 'menangani': [244], 'pelanggan,\r\nkurangnya': [245], 'ramah': [246], 'tamah': [247], 'terhadap': [248, 331, 385, 410], 'dan': [250, 279, 289, 354, 376], 'kurangnya': [251], 'pelayanan': [252], 'kepada': [253, 362], 'menunjukkan': [256, 380], 'kualitas': [258], 'layanan': [259], 'diberikan': [261], 'belum': [262], 'memenuhi': [263], 'harapan': [264], 'sehingga': [266], 'mempengaruhi': [267], 'loyalitas': [268], 'pelanggan.': [269], 'Jenis': [270], 'penelitian': [271, 277, 280, 297, 321, 347, 400], 'oleh': [274], 'penulis': [275], 'adalah': [276, 299, 324], 'deskriptif': [278], 'korelasional': [281], 'dimana': [282], 'disajikan': [285], 'bentuk': [287], 'numerik': [288], 'deskriptif.': [290], 'Metode': [291], 'analisis': [292], 'digunakan': [295], 'statistik': [300], 'deskriptif,': [301], 'uji': [302, 304, 306, 308, 310], 'validitas,': [303], 'reabilitas,': [305], 'normalitas,': [307], 'linearitas,': [309], 'heteroskedastisitas,': [311], 'koefisien': [312, 371], 'determinasi,': [313], 'persamaan': [314], 'regresi': [315], 'linier': [316], 'berganda,': [317], 'dan\r\nuji-t.': [318], 'Tujuan': [319], 'dari': [320], 'kuantitatif': [322], 'untuk': [325, 346], 'menentukan': [326], 'apakah': [327], 'Kualitas': [328, 382, 406], 'Pelayanan': [329, 383, 407], 'berpengaruh': [330, 384], 'Loyalitas': [332, 386, 411], 'Pelanggan': [333, 387, 412], 'Dalam': [341], 'mendapatkan': [342], 'dibutuhkan': [345], 'ini,': [348, 401], 'metode': [349], 'pengambilan': [350], 'sampel': [351], 'sedang': [352], 'kuesioner': [355], 'disebar': [356], 'menggunakan': [357], 'skala': [358], 'likert': [359], 'lima': [360], 'pillihan': [361], 'tamu': [363], 'Uji': [370], 'determinasi': [372], 'dengan': [373, 378], 'nilai': [374], '0,596': [375], 'uji-t': [377], 'nilai\r\n(9,253>2,0017)': [379], 'Berdasarkan': [395], 'tes': [396], 'maka': [402], 'dapat': [403], 'diungkapkan': [404], 'memiliki': [408], 'pengaruh': [409]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W3195749837', 'counts_by_year': [], 'updated_date': '2024-12-12T01:43:06.231154', 'created_date': '2021-08-30'}