Publication Information

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[2, 66, 74, 99, 119, 155, 170, 206, 236, 251], 'service': [3, 67, 210, 237, 252], 'quality': [4, 65, 211, 238], 'was': [5], 'the': [6, 50, 55, 64, 72, 75, 104, 110, 120, 127, 189, 197, 231, 234, 249], 'complaints': [7, 44], 'from': [8, 188], 'customers': [9], 'who': [10, 23, 31], 'visited': [11], 'restaurant': [12], 'Wang': [13, 220, 265, 519], 'Steamboat': [14, 221, 267, 520], 'and': [15, 106, 132, 161, 201, 222], 'Bak': [16, 223, 271, 522], 'Kut': [17, 224, 273, 523], 'Teh': [18, 275, 524], 'Medan': [19, 277], 'about': [20, 45, 233], 'its': [21], 'employees': [22, 30, 58], 'are': [24, 129, 142, 182], 'often': [25], 'slow': [26], 'in': [27, 35, 54, 78, 102, 139], 'providing': [28], 'services,': [29], 'were': [32, 40, 48], 'not': [33, 49, 70], 'responsive': [34], 'serving': [36], 'customer': [37, 100, 118, 217, 240, 243], 'requests,': [38], 'there': [39], 'still': [41], 'many': [42], 'other': [43], 'food': [46], 'that': [47, 63, 168, 178], 'same': [51], 'as': [52, 83, 112, 114], 'listed': [53], 'menu,': [56, 314], 'impolite': [57], 'to': [59, 86, 115], 'customers.': [60], 'This': [61, 227], 'shows': [62, 167], 'provided': [68, 108], 'has': [69, 212], 'met': [71], 'expectations': [73], 'customers.\r\nCustomer': [76], 'loyalty': [77, 85, 95, 218, 244], 'general': [79], 'can': [80, 185, 229, 245], 'be': [81, 186, 246], 'interpreted': [82], "someone's": [84], 'a': [87, 97, 117], 'product,': [88], 'either': [89], 'certain': [90], 'goods': [91], 'or': [92], 'services.': [93], 'Customer': [94], 'is': [96, 173, 191, 196, 199, 203, 209], 'continuation': [98], 'Loyalty': [101], 'using': [103], 'facilities': [105], 'services': [107], 'by': [109, 126, 248], 'company,': [111], 'well': [113], 'remain': [116], 'company.': [121], '\r\nThe': [122, 163], 'research': [123, 131, 141, 208, 228], 'types': [124], 'used': [125, 138], 'writer': [128], 'descriptive': [130, 143], 'casual': [133], 'research.': [134], 'Data': [135], 'analysis': [136], 'methods': [137], 'this': [140, 207], 'statistic,': [144], 'validity': [145], 'test,': [146, 148, 150, 152], 'reliability': [147], 'normality': [149], 'linearity': [151], 'heteroscedasticity': [153], 'test,coefficient': [154], 'determination,': [156], 'multiple': [157], 'linear': [158], 'regression': [159], 'equation,': [160], 'Z-test.': [162], 'determination': [164, 171], 'test': [165], 'also': [166], 'coefficient': [169], 'value': [172], '50,9%.': [174, 476], 'Z-test': [175], 'result': [176], 'confirms': [177], 'all': [179], 'alternative': [180], 'hypotheses': [181], 'accepted.': [183], 'It': [184], 'seen': [187], 'Zcount': [190, 198, 489, 494], 'higher': [192], 'than': [193], 'Ztable.': [194, 493], 'Which': [195], '5,97': [200, 496], 'Ztable': [202], '1,96.\r\nThe': [204], 'conclusion': [205], 'positive': [213], 'effect': [214, 235], 'on': [215], 'towards': [216, 239], 'at': [219], 'Medan.': [226], 'strengthen': [230], 'theory': [232], 'loyalty.': [241], 'enhanced': [247], 'improvement': [250], 'quality./Masalah': [253], 'kualitas': [254, 334, 509, 539, 550], 'layanan': [255, 336, 393, 511], 'masih': [256, 300], 'ditemukan': [257], 'keluhan': [258, 304], 'dari': [259, 383, 488, 492, 501], 'pelanggan': [260, 345, 377, 387, 402, 517, 545], 'yang\r\nmengunjungi': [261], 'restoran': [263], 'dan': [269, 392, 412, 459, 521], 'tentang': [279, 535], 'karyawan': [280, 287, 316], 'yang': [281, 288, 308, 318, 338, 394, 405, 423], 'sering': [282], 'lambat': [283], 'dalam': [284, 292, 389, 427], 'memberikan': [285], 'layanan,': [286], 'tidak': [289, 310], 'responsif': [290], 'melayani': [294], 'permintaan': [296], 'pelanggan,': [298], 'ada': [302], 'tentang\r\nmakanan': [306], 'sesuai': [312], 'berbicara': [319], 'dengan': [321, 548], 'sopan': [323], 'dikeluhkan': [324], 'oleh': [326, 396], 'pelanggan.Ini': [328], 'menunjukkan': [330, 466], 'bahwa': [332, 468, 480], 'diberikan': [339], 'belum': [340], 'memenuhi': [341], 'harapan': [342], 'pelanggan.\r\nLoyalitas': [343], 'secara': [347], 'umum': [349], 'dapat': [351, 529, 546], 'diartikan': [353], 'sebagai': [355], 'loyalitas': [357, 516, 542], 'seseorang': [358], 'terhadap': [360, 515], 'suatu': [362], 'produk,': [364], 'baik': [366], 'barang': [368], 'atau': [370], 'jasa': [372], 'tertentu.': [374], 'Loyalitas': [376, 385, 544], 'adalah': [379, 408, 432, 475, 495, 498, 507], 'kelanjutan': [381], 'menggunakan\r\nfasilitas': [391], 'disediakan': [395], 'perusahaan,': [397], 'serta': [398], 'untuk': [399], 'tetap': [400], 'menjadi': [401], 'perusahaan.\r\nJenis': [403], 'penelitian': [404, 409, 413, 429, 503], 'penulis': [406], 'lakukan': [407], 'deskriptif': [411], 'kasual.': [415], 'Metode': [417], 'analisis': [419], 'data': [421], 'digunakan': [425], 'ini': [431, 505, 527], 'statistik': [434], 'deskriptif,': [436], 'uji': [438, 442, 446, 450, 452], 'validitas,': [440], 'reliabilitas,': [444], 'normalitas,': [448], 'linieritas,': [451], 'heteroskedastisitas,': [453], 'koefisien': [454, 470], 'determinasi,': [455], 'persamaan': 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