Publication Information

{'id': 'https://openalex.org/W2983942005', 'doi': None, 'title': 'Total Quality Management & Business Excellence', 'display_name': 'Total Quality Management & Business Excellence', 'publication_year': 2003, 'publication_date': '2003-01-01', 'ids': {'openalex': 'https://openalex.org/W2983942005', 'mag': '2983942005'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://ir.nctu.edu.tw/bitstream/11536/14459/1/000184905700004.pdf', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': [], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5038269401', 'display_name': 'J. Sonia Huang', 'orcid': 'https://orcid.org/0009-0000-2980-9186'}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Jen-Hung Huang', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5038643196', 'display_name': 'Bruce P. Lee', 'orcid': 'https://orcid.org/0000-0002-6529-0032'}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Bruce Lee', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5035915381', 'display_name': 'J John H', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'J-H H', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 6.699, 'has_fulltext': False, 'cited_by_count': 346, 'citation_normalized_percentile': {'value': 0.977265, 'is_in_top_1_percent': False, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 98, 'max': 99}, 'biblio': {'volume': None, 'issue': None, 'first_page': None, 'last_page': None}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10609', 'display_name': 'Digital Marketing and Social Media', 'score': 0.9996, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10609', 'display_name': 'Digital Marketing and Social Media', 'score': 0.9996, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9973, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10145', 'display_name': 'Consumer Behavior in Brand Consumption and Identification', 'score': 0.9935, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/excellence', 'display_name': 'Excellence', 'score': 0.7135552}, {'id': 'https://openalex.org/keywords/total-quality-management', 'display_name': 'Total Quality Management', 'score': 0.44284803}], 'concepts': [{'id': 'https://openalex.org/C2777352838', 'wikidata': 'https://www.wikidata.org/wiki/Q5419420', 'display_name': 'Excellence', 'level': 2, 'score': 0.7135552}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.46544373}, {'id': 'https://openalex.org/C187736073', 'wikidata': 'https://www.wikidata.org/wiki/Q2920921', 'display_name': 'Management', 'level': 1, 'score': 0.4614348}, {'id': 'https://openalex.org/C2779530757', 'wikidata': 'https://www.wikidata.org/wiki/Q1207505', 'display_name': 'Quality (philosophy)', 'level': 2, 'score': 0.4515393}, {'id': 'https://openalex.org/C138897024', 'wikidata': 'https://www.wikidata.org/wiki/Q381001', 'display_name': 'Total quality management', 'level': 3, 'score': 0.44284803}, {'id': 'https://openalex.org/C71405471', 'wikidata': 'https://www.wikidata.org/wiki/Q757012', 'display_name': 'Quality management', 'level': 3, 'score': 0.4244812}, {'id': 'https://openalex.org/C178550888', 'wikidata': 'https://www.wikidata.org/wiki/Q2043282', 'display_name': 'Business administration', 'level': 1, 'score': 0.4054354}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.40188035}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.3596725}, {'id': 'https://openalex.org/C21547014', 'wikidata': 'https://www.wikidata.org/wiki/Q1423657', 'display_name': 'Operations management', 'level': 1, 'score': 0.3457319}, {'id': 'https://openalex.org/C127413603', 'wikidata': 'https://www.wikidata.org/wiki/Q11023', 'display_name': 'Engineering', 'level': 0, 'score': 0.3266806}, {'id': 'https://openalex.org/C17744445', 'wikidata': 'https://www.wikidata.org/wiki/Q36442', 'display_name': 'Political science', 'level': 0, 'score': 0.3133806}, {'id': 'https://openalex.org/C162324750', 'wikidata': 'https://www.wikidata.org/wiki/Q8134', 'display_name': 'Economics', 'level': 0, 'score': 0.10111302}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111472728', 'wikidata': 'https://www.wikidata.org/wiki/Q9471', 'display_name': 'Epistemology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C199539241', 'wikidata': 'https://www.wikidata.org/wiki/Q7748', 'display_name': 'Law', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://ir.nctu.edu.tw/bitstream/11536/14459/1/000184905700004.pdf', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [{'display_name': 'Gender equality', 'id': 'https://metadata.un.org/sdg/5', 'score': 0.46}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 6, 'referenced_works': ['https://openalex.org/W1971526329', 'https://openalex.org/W2008135122', 'https://openalex.org/W2076733488', 'https://openalex.org/W2090014697', 'https://openalex.org/W2110619046', 'https://openalex.org/W62055964'], 'related_works': ['https://openalex.org/W3144791888', 'https://openalex.org/W3024643855', 'https://openalex.org/W2997436480', 'https://openalex.org/W2977470852', 'https://openalex.org/W2792914945', 'https://openalex.org/W2559999531', 'https://openalex.org/W2397995395', 'https://openalex.org/W2362420881', 'https://openalex.org/W2343063749', 'https://openalex.org/W2283948627', 'https://openalex.org/W2276924769', 'https://openalex.org/W2259049084', 'https://openalex.org/W2240349331', 'https://openalex.org/W2188585522', 'https://openalex.org/W2088969980', 'https://openalex.org/W2074291839', 'https://openalex.org/W1960802067', 'https://openalex.org/W1597502567', 'https://openalex.org/W1589415694', 'https://openalex.org/W1524349957'], 'abstract_inverted_index': {'Who': [0], 'are': [1], 'the': [2], 'adorable': [3], 'customers--men': [4], 'or': [5], 'women?': [6], 'Service': [7], 'quality': [8], 'improvement': [9], 'via': [10], "customers'": [11], 'positive': [12], 'responses': [13], 'Jen-Hung': [14], 'Huang': [15], 'a': [16, 26], ',': [17, 31, 36, 43, 48, 55, 62], 'Shu-Hsun': [18], 'Ho': [19], 'b': [20, 38], 'c': [21, 25, 50], '&': [22], 'Bruce': [23], 'Lee': [24], 'Department': [27, 39, 51], 'of': [28, 40, 52, 58], 'Management': [29, 41, 54], 'Science': [30, 42, 59], 'National': [32, 44], 'Chiao': [33, 45], 'Tung': [34, 46], 'University': [35, 47, 57], 'Taiwan': [37, 49, 63], 'Information': [53], 'Ming-hsin': [56], 'and': [60], 'Technology': [61], 'Published': [64], 'online:': [65], '25': [66], 'Aug': [67], '2010.': [68]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2983942005', 'counts_by_year': [{'year': 2024, 'cited_by_count': 8}, {'year': 2023, 'cited_by_count': 22}, {'year': 2022, 'cited_by_count': 44}, {'year': 2021, 'cited_by_count': 43}, {'year': 2020, 'cited_by_count': 40}, {'year': 2019, 'cited_by_count': 23}, {'year': 2018, 'cited_by_count': 32}, {'year': 2017, 'cited_by_count': 28}, {'year': 2016, 'cited_by_count': 21}, {'year': 2015, 'cited_by_count': 20}, {'year': 2014, 'cited_by_count': 22}, {'year': 2013, 'cited_by_count': 17}, {'year': 2012, 'cited_by_count': 6}], 'updated_date': '2024-12-27T04:50:17.528237', 'created_date': '2019-11-22'}