Get quick answers to your questions about the article from our AI researcher chatbot
{'id': 'https://openalex.org/W2786224403', 'doi': 'https://doi.org/10.1080/02642069.2018.1425398', 'title': 'The interrelationships between relationship marketing constructs and customer engagement dimensions', 'display_name': 'The interrelationships between relationship marketing constructs and customer engagement dimensions', 'publication_year': 2018, 'publication_date': '2018-01-17', 'ids': {'openalex': 'https://openalex.org/W2786224403', 'doi': 'https://doi.org/10.1080/02642069.2018.1425398', 'mag': '2786224403'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1080/02642069.2018.1425398', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S49331332', 'display_name': 'Service Industries Journal', 'issn_l': '0264-2069', 'issn': ['0264-2069', '1743-9507'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320547', 'host_organization_name': 'Taylor & Francis', 'host_organization_lineage': ['https://openalex.org/P4310320547'], 'host_organization_lineage_names': ['Taylor & Francis'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': 'https://repository.up.ac.za/bitstream/2263/63875/1/VanTonder_Interrelationship_2018.pdf', 'any_repository_has_fulltext': True}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5025675986', 'display_name': 'Estelle van Tonder', 'orcid': 'https://orcid.org/0000-0002-6285-7582'}, 'institutions': [{'id': 'https://openalex.org/I27765905', 'display_name': 'North-West University', 'ror': 'https://ror.org/010f1sq29', 'country_code': 'ZA', 'type': 'education', 'lineage': ['https://openalex.org/I27765905']}], 'countries': ['ZA'], 'is_corresponding': True, 'raw_author_name': 'Estelle van Tonder', 'raw_affiliation_strings': ['School of Management Sciences, North-West University, Potchefstroom, South Africa'], 'affiliations': [{'raw_affiliation_string': 'School of Management Sciences, North-West University, Potchefstroom, South Africa', 'institution_ids': ['https://openalex.org/I27765905']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5086911724', 'display_name': 'Daniël J. Petzer', 'orcid': 'https://orcid.org/0000-0003-2049-6472'}, 'institutions': [{'id': 'https://openalex.org/I69552723', 'display_name': 'University of Pretoria', 'ror': 'https://ror.org/00g0p6g84', 'country_code': 'ZA', 'type': 'education', 'lineage': ['https://openalex.org/I69552723']}], 'countries': ['ZA'], 'is_corresponding': False, 'raw_author_name': 'Daniël Johannes Petzer', 'raw_affiliation_strings': ['Gordon Institute of Business Science, University of Pretoria, Sandton, South Africa'], 'affiliations': [{'raw_affiliation_string': 'Gordon Institute of Business Science, University of Pretoria, Sandton, South Africa', 'institution_ids': ['https://openalex.org/I69552723']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 2, 'corresponding_author_ids': ['https://openalex.org/A5025675986'], 'corresponding_institution_ids': ['https://openalex.org/I27765905'], 'apc_list': None, 'apc_paid': None, 'fwci': 11.904, 'has_fulltext': True, 'fulltext_origin': 'pdf', 'cited_by_count': 112, 'citation_normalized_percentile': {'value': 0.999919, 'is_in_top_1_percent': True, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 98, 'max': 99}, 'biblio': {'volume': '38', 'issue': '13-14', 'first_page': '948', 'last_page': '973'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 1.0, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 1.0, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10609', 'display_name': 'Digital Marketing and Social Media', 'score': 0.9992, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10145', 'display_name': 'Consumer Behavior in Brand Consumption and Identification', 'score': 0.9978, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/customer-engagement', 'display_name': 'Customer engagement', 'score': 0.590211}, {'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.52494025}, {'id': 'https://openalex.org/keywords/affection', 'display_name': 'Affection', 'score': 0.4347971}], 'concepts': [{'id': 'https://openalex.org/C54649085', 'wikidata': 'https://www.wikidata.org/wiki/Q574424', 'display_name': 'Relationship marketing', 'level': 3, 'score': 0.6789746}, {'id': 'https://openalex.org/C2776915394', 'wikidata': 'https://www.wikidata.org/wiki/Q5196451', 'display_name': 'Customer engagement', 'level': 3, 'score': 0.590211}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.5840356}, {'id': 'https://openalex.org/C191511416', 'wikidata': 'https://www.wikidata.org/wiki/Q999278', 'display_name': 'Customer satisfaction', 'level': 2, 'score': 0.52494025}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.49842548}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.47315085}, {'id': 'https://openalex.org/C2780595226', 'wikidata': 'https://www.wikidata.org/wiki/Q1124198', 'display_name': 'Affection', 'level': 2, 'score': 0.4347971}, {'id': 'https://openalex.org/C77805123', 'wikidata': 'https://www.wikidata.org/wiki/Q161272', 'display_name': 'Social psychology', 'level': 1, 'score': 0.28106883}, {'id': 'https://openalex.org/C192975520', 'wikidata': 'https://www.wikidata.org/wiki/Q1143466', 'display_name': 'Marketing management', 'level': 2, 'score': 0.21070334}, {'id': 'https://openalex.org/C17744445', 'wikidata': 'https://www.wikidata.org/wiki/Q36442', 'display_name': 'Political science', 'level': 0, 'score': 0.06825611}, {'id': 'https://openalex.org/C518677369', 'wikidata': 'https://www.wikidata.org/wiki/Q202833', 'display_name': 'Social media', 'level': 2, 'score': 0.0}, {'id': 'https://openalex.org/C199539241', 'wikidata': 'https://www.wikidata.org/wiki/Q7748', 'display_name': 'Law', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 2, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1080/02642069.2018.1425398', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S49331332', 'display_name': 'Service Industries Journal', 'issn_l': '0264-2069', 'issn': ['0264-2069', '1743-9507'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320547', 'host_organization_name': 'Taylor & Francis', 'host_organization_lineage': ['https://openalex.org/P4310320547'], 'host_organization_lineage_names': ['Taylor & Francis'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, {'is_oa': True, 'landing_page_url': 'http://hdl.handle.net/2263/63875', 'pdf_url': 'https://repository.up.ac.za/bitstream/2263/63875/1/VanTonder_Interrelationship_2018.pdf', 'source': {'id': 'https://openalex.org/S4306401870', 'display_name': 'UpSpace Institutional Repository (University of Pretoria)', 'issn_l': None, 'issn': None, 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/I69552723', 'host_organization_name': 'University of Pretoria', 'host_organization_lineage': ['https://openalex.org/I69552723'], 'host_organization_lineage_names': ['University of Pretoria'], 'type': 'repository'}, 'license': None, 'license_id': None, 'version': 'submittedVersion', 'is_accepted': False, 'is_published': False}], 'best_oa_location': {'is_oa': True, 'landing_page_url': 'http://hdl.handle.net/2263/63875', 'pdf_url': 'https://repository.up.ac.za/bitstream/2263/63875/1/VanTonder_Interrelationship_2018.pdf', 'source': {'id': 'https://openalex.org/S4306401870', 'display_name': 'UpSpace Institutional Repository (University of Pretoria)', 'issn_l': None, 'issn': None, 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/I69552723', 'host_organization_name': 'University of Pretoria', 'host_organization_lineage': ['https://openalex.org/I69552723'], 'host_organization_lineage_names': ['University of Pretoria'], 'type': 'repository'}, 'license': None, 'license_id': None, 'version': 'submittedVersion', 'is_accepted': False, 'is_published': False}, 'sustainable_development_goals': [], 'grants': [{'funder': 'https://openalex.org/F4320320678', 'funder_display_name': 'National Kidney Foundation of South Africa', 'award_id': '96188'}], 'datasets': [], 'versions': [], 'referenced_works_count': 99, 'referenced_works': ['https://openalex.org/W1481122935', 'https://openalex.org/W1484864026', 'https://openalex.org/W1501119547', 'https://openalex.org/W1535597403', 'https://openalex.org/W1538573988', 'https://openalex.org/W1574378514', 'https://openalex.org/W1578515221', 'https://openalex.org/W1589087446', 'https://openalex.org/W1589865483', 'https://openalex.org/W1739149983', 'https://openalex.org/W1788845434', 'https://openalex.org/W1968399593', 'https://openalex.org/W1972570464', 'https://openalex.org/W1976491475', 'https://openalex.org/W1981381864', 'https://openalex.org/W1981794710', 'https://openalex.org/W1986442249', 'https://openalex.org/W1987258130', 'https://openalex.org/W1987364024', 'https://openalex.org/W1988600566', 'https://openalex.org/W1990789191', 'https://openalex.org/W1992026348', 'https://openalex.org/W1993760488', 'https://openalex.org/W1996757241', 'https://openalex.org/W2007402659', 'https://openalex.org/W2011326304', 'https://openalex.org/W2011447549', 'https://openalex.org/W2014487911', 'https://openalex.org/W2018029625', 'https://openalex.org/W2018962458', 'https://openalex.org/W2020775744', 'https://openalex.org/W2022786786', 'https://openalex.org/W2023071763', 'https://openalex.org/W2033164103', 'https://openalex.org/W2034344340', 'https://openalex.org/W2042156737', 'https://openalex.org/W2043867338', 'https://openalex.org/W2044497308', 'https://openalex.org/W2046597693', 'https://openalex.org/W2046752514', 'https://openalex.org/W2050251515', 'https://openalex.org/W2056399247', 'https://openalex.org/W2058287650', 'https://openalex.org/W2060715347', 'https://openalex.org/W2068092663', 'https://openalex.org/W2068515472', 'https://openalex.org/W2070390109', 'https://openalex.org/W2070951272', 'https://openalex.org/W2072567687', 'https://openalex.org/W2086157089', 'https://openalex.org/W2086690489', 'https://openalex.org/W2088788330', 'https://openalex.org/W2091561061', 'https://openalex.org/W2093207008', 'https://openalex.org/W2102097552', 'https://openalex.org/W2106096361', 'https://openalex.org/W2106772961', 'https://openalex.org/W2107050083', 'https://openalex.org/W2116986118', 'https://openalex.org/W2123087429', 'https://openalex.org/W2132652356', 'https://openalex.org/W2137247419', 'https://openalex.org/W2138497121', 'https://openalex.org/W2148219776', 'https://openalex.org/W2156423962', 'https://openalex.org/W2158517811', 'https://openalex.org/W2184943477', 'https://openalex.org/W2197246783', 'https://openalex.org/W2237125336', 'https://openalex.org/W2240177435', 'https://openalex.org/W2281152367', 'https://openalex.org/W2301477202', 'https://openalex.org/W2322378469', 'https://openalex.org/W2343967123', 'https://openalex.org/W2416572746', 'https://openalex.org/W2491206219', 'https://openalex.org/W2520467765', 'https://openalex.org/W2520903847', 'https://openalex.org/W2546239828', 'https://openalex.org/W2570859946', 'https://openalex.org/W2573742452', 'https://openalex.org/W2576354470', 'https://openalex.org/W2576378426', 'https://openalex.org/W2577220555', 'https://openalex.org/W2579772640', 'https://openalex.org/W2594874843', 'https://openalex.org/W2606277330', 'https://openalex.org/W2623834980', 'https://openalex.org/W263780676', 'https://openalex.org/W2904588591', 'https://openalex.org/W3122343568', 'https://openalex.org/W3124507438', 'https://openalex.org/W3126732555', 'https://openalex.org/W3157407122', 'https://openalex.org/W4236602372', 'https://openalex.org/W4246467418', 'https://openalex.org/W4247011781', 'https://openalex.org/W4285719527', 'https://openalex.org/W607714154'], 'related_works': ['https://openalex.org/W3124347889', 'https://openalex.org/W2953799761', 'https://openalex.org/W2607088320', 'https://openalex.org/W2583027632', 'https://openalex.org/W2580397049', 'https://openalex.org/W2102844317', 'https://openalex.org/W2089315402', 'https://openalex.org/W2015121553', 'https://openalex.org/W1994240722', 'https://openalex.org/W1559174590'], 'abstract_inverted_index': {'The': [0, 27, 100], 'study': [1, 28], 'examines': [2], 'the': [3, 22, 53, 90, 108, 136], 'interrelationships': [4, 109], 'between': [5, 110], 'selected': [6], 'relationship': [7, 112], 'marketing': [8, 113, 131], 'constructs,': [9], 'namely': [10], 'customer': [11, 25, 92, 121], 'satisfaction,': [12], 'trust,': [13, 75], 'perceived': [14], 'value': [15, 67], 'and': [16, 18, 31, 64, 74, 98, 115, 133], 'commitment,': [17], 'their': [19, 116], 'effect': [20, 118], 'on': [21, 52, 61, 71, 80, 89, 119, 144], 'dimensions': [23], 'underlying': [24], 'engagement.': [26], 'is': [29], 'quantitative': [30], 'an': [32, 104], 'explanatory': [33], 'research': [34, 101, 143], 'design': [35], 'was': [36], 'followed.': [37], 'A': [38], 'total': [39], 'of': [40, 48, 55, 107, 135], '489': [41], 'self-administered': [42], 'questionnaires': [43], 'were': [44], 'collected': [45], 'from': [46], 'customers': [47], 'short-term': [49], 'insurance': [50], 'providers': [51], 'basis': [54], 'convenience.': [56], 'Customer': [57, 66], 'satisfaction': [58], 'impacts': [59, 69, 78, 87], 'positively': [60, 70, 79, 88], 'affective': [62, 72, 81], 'commitment': [63, 73, 84], 'trust.': [65], 'also': [68], 'while': [76], 'trust': [77], 'commitment.': [82], 'Affective': [83], 'in': [85, 130], 'turn': [86], 'four': [91], 'engagement': [93, 122], 'dimensions:': [94], 'interaction,': [95], 'attention,': [96], 'absorption': [97], 'affection.': [99], 'findings': [102], 'offer': [103], 'initial': [105], 'understanding': [106], 'key': [111], 'constructs': [114], 'ultimate': [117], 'various': [120], 'dimensions.': [123], 'These': [124], 'matters': [125], 'have': [126], 'received': [127], 'little': [128], 'attention': [129], 'research,': [132], 'knowledge': [134], 'proposed': [137], 'relationships': [138], 'may': [139], 'lead': [140], 'to': [141], 'further': [142], 'this': [145], 'topic.': [146]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2786224403', 'counts_by_year': [{'year': 2024, 'cited_by_count': 18}, {'year': 2023, 'cited_by_count': 25}, {'year': 2022, 'cited_by_count': 24}, {'year': 2021, 'cited_by_count': 17}, {'year': 2020, 'cited_by_count': 13}, {'year': 2019, 'cited_by_count': 10}, {'year': 2018, 'cited_by_count': 4}], 'updated_date': '2025-01-10T14:05:38.066281', 'created_date': '2018-02-23'}