Title: The contribution of quality management principles and practices to the organizational performance
Abstract: In today's competitive environment, Quality Management is the key to an organization's
success and survival. The failure of an organization to meet customer requirements and
inability of organizations to meet the expectation of the customers through value-added
products or services is the concern of all stakeholders in any business organization.
Therefore, the main objective of this study is to identify the impact of the principles and
practices of Quality Management based on customer satisfaction, continuous improvement
and supplier partnership to the organizational performance. This study also examine the
types of factor that causes the non-compliance of Cpk 2: 1. 67 requirements and determine
the solution using the quality tools and techniques approach in the carrier tape and reel
manufacturing. This study is an action research which conducted in the researcher own
organization based on experts opinion through semi-structured interview and focus
literature review. Three research questions have developed to achieve the aim of this
research. As a result all three dimensions consistently revealed a significant positive effect
on the contribution of Quality Management Principles and Practices to the Organizational
Performance. The fmdings provide new evidence regarding the importance of Quality
Management Principles and Practices contribution to the Organizational Performance as an
integrative mechanism for achieving superior product performance. As a conclusion, the
research is recommending the organizations to pay considerable attention to adopt Quality
Management Principles and Practices with the Quality Tools and Techniques in the event
of problem solving through Six Sigma approach by using DMAIC methodology to boost
the effectiveness and enhancing the Organizational Performance. Further implications and
limitations of the study has discussed in the research in greater depth for researchers.
Publication Year: 2013
Publication Date: 2013-01-01
Language: en
Type: dissertation
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