Title: The Influential Mechanisms of Public-perceived Administrative Service Quality on the Reputation of Governments
Abstract:Public perceptions of administrative service quality,reputation of governments and public trust not only constitute significant aspects for the appraisal of governments,but also are closely linked wit...Public perceptions of administrative service quality,reputation of governments and public trust not only constitute significant aspects for the appraisal of governments,but also are closely linked with one another.This article,based on the disaggregated approach,examines empirically the differential impacts of the six dimensions of public-perceived administrative service quality(i.e.,convenience,responsiveness,transparency,legitimacy,effectiveness and assurance)on public satisfaction,public trust and government reputation,and explores the influential mechanisms of public-perceived administrative service quality on government reputation by way of public satisfaction and trust.Read More
Publication Year: 2010
Publication Date: 2010-01-01
Language: en
Type: article
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