Publication Information

{'id': 'https://openalex.org/W2087801851', 'doi': 'https://doi.org/10.1109/icsssm.2010.5530151', 'title': 'Effects of public-perceived administrative service quality on public satisfaction, government reputation and public trust: An empirical analysis based on the local governments of China', 'display_name': 'Effects of public-perceived administrative service quality on public satisfaction, government reputation and public trust: An empirical analysis based on the local governments of China', 'publication_year': 2010, 'publication_date': '2010-06-01', 'ids': {'openalex': 'https://openalex.org/W2087801851', 'doi': 'https://doi.org/10.1109/icsssm.2010.5530151', 'mag': '2087801851'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1109/icsssm.2010.5530151', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'proceedings-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5057985948', 'display_name': 'LV Wei-xia', 'orcid': 'https://orcid.org/0000-0001-5681-4415'}, 'institutions': [{'id': 'https://openalex.org/I146563203', 'display_name': 'University of International Business and Economics', 'ror': 'https://ror.org/05khqpb71', 'country_code': 'CN', 'type': 'education', 'lineage': ['https://openalex.org/I146563203']}], 'countries': ['CN'], 'is_corresponding': False, 'raw_author_name': 'Weixia Lv', 'raw_affiliation_strings': ['School of Public Administration, University of International Business & Economics, Beijing, China'], 'affiliations': [{'raw_affiliation_string': 'School of Public Administration, University of International Business & Economics, Beijing, China', 'institution_ids': ['https://openalex.org/I146563203']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5043086248', 'display_name': 'Yonggui Wang', 'orcid': 'https://orcid.org/0000-0002-3777-9447'}, 'institutions': [{'id': 'https://openalex.org/I146563203', 'display_name': 'University of International Business and Economics', 'ror': 'https://ror.org/05khqpb71', 'country_code': 'CN', 'type': 'education', 'lineage': ['https://openalex.org/I146563203']}], 'countries': ['CN'], 'is_corresponding': False, 'raw_author_name': 'Yonggui Wang', 'raw_affiliation_strings': [' Business School, University of International Business and Economics, Beijing, China'], 'affiliations': [{'raw_affiliation_string': ' Business School, University of International Business and Economics, Beijing, China', 'institution_ids': ['https://openalex.org/I146563203']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 1, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 0.0, 'has_fulltext': True, 'fulltext_origin': 'ngrams', 'cited_by_count': 1, 'citation_normalized_percentile': {'value': 0.491919, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 64, 'max': 71}, 'biblio': {'volume': None, 'issue': None, 'first_page': '1', 'last_page': '6'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9997, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9997, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T12738', 'display_name': 'Corporate Identity and Reputation', 'score': 0.9809, 'subfield': {'id': 'https://openalex.org/subfields/1408', 'display_name': 'Strategy and Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T14356', 'display_name': 'Organizational Leadership and Management Strategies', 'score': 0.9396, 'subfield': {'id': 'https://openalex.org/subfields/1408', 'display_name': 'Strategy and Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/empirical-research', 'display_name': 'Empirical Research', 'score': 0.5037455}, {'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.41333655}], 'concepts': [{'id': 'https://openalex.org/C48798503', 'wikidata': 'https://www.wikidata.org/wiki/Q877546', 'display_name': 'Reputation', 'level': 2, 'score': 0.80699944}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.6411628}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.60562617}, {'id': 'https://openalex.org/C2780110086', 'wikidata': 'https://www.wikidata.org/wiki/Q161837', 'display_name': 'Public service', 'level': 2, 'score': 0.573405}, {'id': 'https://openalex.org/C39549134', 'wikidata': 'https://www.wikidata.org/wiki/Q133080', 'display_name': 'Public relations', 'level': 1, 'score': 0.5596156}, {'id': 'https://openalex.org/C2778137410', 'wikidata': 'https://www.wikidata.org/wiki/Q2732820', 'display_name': 'Government (linguistics)', 'level': 2, 'score': 0.53429455}, {'id': 'https://openalex.org/C2780233690', 'wikidata': 'https://www.wikidata.org/wiki/Q535347', 'display_name': 'Transparency (behavior)', 'level': 2, 'score': 0.5240448}, {'id': 'https://openalex.org/C2779530757', 'wikidata': 'https://www.wikidata.org/wiki/Q1207505', 'display_name': 'Quality (philosophy)', 'level': 2, 'score': 0.50614184}, {'id': 'https://openalex.org/C120936955', 'wikidata': 'https://www.wikidata.org/wiki/Q2155640', 'display_name': 'Empirical research', 'level': 2, 'score': 0.5037455}, {'id': 'https://openalex.org/C2777825026', 'wikidata': 'https://www.wikidata.org/wiki/Q3410431', 'display_name': 'Public trust', 'level': 2, 'score': 0.4787599}, {'id': 'https://openalex.org/C46295352', 'wikidata': 'https://www.wikidata.org/wiki/Q207982', 'display_name': 'Legitimacy', 'level': 3, 'score': 0.45897216}, {'id': 'https://openalex.org/C100521375', 'wikidata': 'https://www.wikidata.org/wiki/Q2015382', 'display_name': 'Competence (human resources)', 'level': 2, 'score': 0.4568274}, {'id': 'https://openalex.org/C191511416', 'wikidata': 'https://www.wikidata.org/wiki/Q999278', 'display_name': 'Customer satisfaction', 'level': 2, 'score': 0.41333655}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.35632065}, {'id': 'https://openalex.org/C3116431', 'wikidata': 'https://www.wikidata.org/wiki/Q31728', 'display_name': 'Public administration', 'level': 1, 'score': 0.3556608}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.32314247}, {'id': 'https://openalex.org/C17744445', 'wikidata': 'https://www.wikidata.org/wiki/Q36442', 'display_name': 'Political science', 'level': 0, 'score': 0.23309994}, {'id': 'https://openalex.org/C162324750', 'wikidata': 'https://www.wikidata.org/wiki/Q8134', 'display_name': 'Economics', 'level': 0, 'score': 0.16449982}, {'id': 'https://openalex.org/C94625758', 'wikidata': 'https://www.wikidata.org/wiki/Q7163', 'display_name': 'Politics', 'level': 2, 'score': 0.11999947}, {'id': 'https://openalex.org/C187736073', 'wikidata': 'https://www.wikidata.org/wiki/Q2920921', 'display_name': 'Management', 'level': 1, 'score': 0.08381587}, {'id': 'https://openalex.org/C41895202', 'wikidata': 'https://www.wikidata.org/wiki/Q8162', 'display_name': 'Linguistics', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111472728', 'wikidata': 'https://www.wikidata.org/wiki/Q9471', 'display_name': 'Epistemology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C199539241', 'wikidata': 'https://www.wikidata.org/wiki/Q7748', 'display_name': 'Law', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1109/icsssm.2010.5530151', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [{'score': 0.71, 'id': 'https://metadata.un.org/sdg/16', 'display_name': 'Peace, justice, and strong institutions'}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 8, 'referenced_works': ['https://openalex.org/W1495380690', 'https://openalex.org/W1995157711', 'https://openalex.org/W2028184439', 'https://openalex.org/W2097811184', 'https://openalex.org/W2137247419', 'https://openalex.org/W2153932359', 'https://openalex.org/W2166012410', 'https://openalex.org/W4246622376'], 'related_works': ['https://openalex.org/W4392337488', 'https://openalex.org/W4378716112', 'https://openalex.org/W3213147888', 'https://openalex.org/W3153014576', 'https://openalex.org/W3029938882', 'https://openalex.org/W2961858274', 'https://openalex.org/W2927101929', 'https://openalex.org/W2565660988', 'https://openalex.org/W2354159374', 'https://openalex.org/W2182535154'], 'abstract_inverted_index': {'This': [0, 57], 'article': [1, 58], 'sets': [2], 'out': [3], 'to': [4, 16, 84], 'probe': [5], 'into': [6], 'the': [7, 28, 41, 61, 85], 'process': [8], 'and': [9, 22, 34, 55, 109], 'mechanism': [10], 'for': [11], "government's": [12], 'administrative': [13, 46, 66, 97], 'service': [14, 47, 67, 98], 'quality': [15, 68, 99], 'influence': [17, 69], 'public': [18, 23, 35, 70, 77, 105, 110], 'satisfaction,': [19, 31, 71, 106], 'government': [20, 32, 72, 107], 'reputation': [21, 33, 73, 108], 'trust.': [24, 36, 111], 'It': [25], 'also': [26], 'explores': [27, 59], 'relationship': [29], 'among': [30], 'Extant': [37], 'studies': [38], 'have': [39], 'confirmed': [40], 'six': [42, 62], 'dimensions': [43, 63], 'of': [44, 64], 'public-perceived': [45, 65, 96], 'quality,': [48], 'i.e.,': [49], 'convenience,': [50], 'responsiveness,': [51], 'transparency,': [52], 'legitimacy,': [53], 'effectiveness': [54], 'competence.': [56], 'how': [60], 'as': [74, 76], 'well': [75], 'trust': [78], 'in': [79, 89], 'a': [80, 101], 'disaggregated': [81], 'approach.': [82], 'According': [83], 'empirical': [86], 'model': [87], 'developed': [88], 'this': [90], 'article,': [91], 'it': [92], 'is': [93], 'found': [94], 'that': [95], 'has': [100], 'positive': [102], 'impact': [103], 'on': [104]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2087801851', 'counts_by_year': [{'year': 2021, 'cited_by_count': 1}], 'updated_date': '2024-12-11T10:30:34.414876', 'created_date': '2016-06-24'}