Title: The Power of a Question: A Case Study of Two Organizational Knowledge Capture Systems
Abstract:Designers have many options for how to encode knowledge, although most are based ondeclarative representations. This paper explores the use of to represent knowledge.Practioner experiences implementin...Designers have many options for how to encode knowledge, although most are based ondeclarative representations. This paper explores the use of to represent knowledge.Practioner experiences implementing two knowledge resources using a question-basedrepresentation are described. In both resources, the use of questions was chosen as both a non-threatening way of engaging users and for its value in initiating thinking processes. Bothsystems have succeeded in capturing the interest of users and serve as valuable components of the organization's knowledge capture program. This paper describes the systems, the underlying design approach, and results from system evaluation. Since the goal of any knowledge resource is to facilitate the reuse of knowledge, it is important to understand the impact that different knowledge representations could have on system acceptance. This study raises several research issues based on experiences using the unusual representation of questions.Read More
Publication Year: 2003
Publication Date: 2003-01-06
Language: en
Type: article
Access and Citation
Cited By Count: 7
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