Publication Information

{'id': 'https://openalex.org/W2129692524', 'doi': 'https://doi.org/10.1177/109467050141006', 'title': 'The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents', 'display_name': 'The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents', 'publication_year': 2001, 'publication_date': '2001-08-01', 'ids': {'openalex': 'https://openalex.org/W2129692524', 'doi': 'https://doi.org/10.1177/109467050141006', 'mag': '2129692524'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1177/109467050141006', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S125608309', 'display_name': 'Journal of Service Research', 'issn_l': '1094-6705', 'issn': ['1094-6705', '1552-7379'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320017', 'host_organization_name': 'SAGE Publishing', 'host_organization_lineage': ['https://openalex.org/P4310320017'], 'host_organization_lineage_names': ['SAGE Publishing'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5047106567', 'display_name': 'L. Jean Harrison‐Walker', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I52913039', 'display_name': 'University of Houston - Clear Lake', 'ror': 'https://ror.org/01t817z14', 'country_code': 'US', 'type': 'education', 'lineage': ['https://openalex.org/I52913039']}], 'countries': ['US'], 'is_corresponding': True, 'raw_author_name': 'L. Jean Harrison-Walker', 'raw_affiliation_strings': ['University of Houston–Clear Lake'], 'affiliations': [{'raw_affiliation_string': 'University of Houston–Clear Lake', 'institution_ids': ['https://openalex.org/I52913039']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 1, 'corresponding_author_ids': ['https://openalex.org/A5047106567'], 'corresponding_institution_ids': ['https://openalex.org/I52913039'], 'apc_list': None, 'apc_paid': None, 'fwci': 11.05, 'has_fulltext': True, 'fulltext_origin': 'ngrams', 'cited_by_count': 1488, 'citation_normalized_percentile': {'value': 0.97106, 'is_in_top_1_percent': False, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 99, 'max': 100}, 'biblio': {'volume': '4', 'issue': '1', 'first_page': '60', 'last_page': '75'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Relationships, Behavior, and Loyalty', 'score': 0.9999, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Relationships, Behavior, and Loyalty', 'score': 0.9999, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10609', 'display_name': 'Impact of Social Media on Consumer Behavior', 'score': 0.9984, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10068', 'display_name': 'User Acceptance of Information Technology', 'score': 0.9954, 'subfield': {'id': 'https://openalex.org/subfields/1802', 'display_name': 'Information Systems and Management'}, 'field': {'id': 'https://openalex.org/fields/18', 'display_name': 'Decision Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/word-of-mouth', 'display_name': 'Word of mouth', 'score': 0.87622577}, {'id': 'https://openalex.org/keywords/praise', 'display_name': 'Praise', 'score': 0.69858396}, {'id': 'https://openalex.org/keywords/electronic-word-of-mouth', 'display_name': 'Electronic Word-of-Mouth', 'score': 0.534419}, {'id': 'https://openalex.org/keywords/service-quality', 'display_name': 'Service Quality', 'score': 0.504051}], 'concepts': [{'id': 'https://openalex.org/C137913393', 'wikidata': 'https://www.wikidata.org/wiki/Q15737157', 'display_name': 'Word of mouth', 'level': 2, 'score': 0.87622577}, {'id': 'https://openalex.org/C2775868214', 'wikidata': 'https://www.wikidata.org/wiki/Q1208425', 'display_name': 'Praise', 'level': 2, 'score': 0.69858396}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.541025}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.4505499}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.4291801}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.42595732}, {'id': 'https://openalex.org/C2778755073', 'wikidata': 'https://www.wikidata.org/wiki/Q10858537', 'display_name': 'Scale (ratio)', 'level': 2, 'score': 0.4203586}, {'id': 'https://openalex.org/C2779530757', 'wikidata': 'https://www.wikidata.org/wiki/Q1207505', 'display_name': 'Quality (philosophy)', 'level': 2, 'score': 0.41919395}, {'id': 'https://openalex.org/C112698675', 'wikidata': 'https://www.wikidata.org/wiki/Q37038', 'display_name': 'Advertising', 'level': 1, 'score': 0.3981324}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.37612665}, {'id': 'https://openalex.org/C77805123', 'wikidata': 'https://www.wikidata.org/wiki/Q161272', 'display_name': 'Social psychology', 'level': 1, 'score': 0.23227292}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C121332964', 'wikidata': 'https://www.wikidata.org/wiki/Q413', 'display_name': 'Physics', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111472728', 'wikidata': 'https://www.wikidata.org/wiki/Q9471', 'display_name': 'Epistemology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C62520636', 'wikidata': 'https://www.wikidata.org/wiki/Q944', 'display_name': 'Quantum mechanics', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1177/109467050141006', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S125608309', 'display_name': 'Journal of Service Research', 'issn_l': '1094-6705', 'issn': ['1094-6705', '1552-7379'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320017', 'host_organization_name': 'SAGE Publishing', 'host_organization_lineage': ['https://openalex.org/P4310320017'], 'host_organization_lineage_names': ['SAGE Publishing'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [{'id': 'https://metadata.un.org/sdg/9', 'display_name': 'Industry, innovation and infrastructure', 'score': 0.48}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 101, 'referenced_works': ['https://openalex.org/W1492301466', 'https://openalex.org/W1499170180', 'https://openalex.org/W1502783911', 'https://openalex.org/W1568220956', 'https://openalex.org/W1605991455', 'https://openalex.org/W1689771227', 'https://openalex.org/W1855615199', 'https://openalex.org/W1960332648', 'https://openalex.org/W1971526329', 'https://openalex.org/W1982334980', 'https://openalex.org/W1982661265', 'https://openalex.org/W1985279900', 'https://openalex.org/W1986414485', 'https://openalex.org/W1987819228', 'https://openalex.org/W1989528006', 'https://openalex.org/W1990513740', 'https://openalex.org/W1991190330', 'https://openalex.org/W1991508668', 'https://openalex.org/W1991623719', 'https://openalex.org/W1991698487', 'https://openalex.org/W1993959650', 'https://openalex.org/W1995113941', 'https://openalex.org/W1995553946', 'https://openalex.org/W2001812062', 'https://openalex.org/W2001974832', 'https://openalex.org/W2021606694', 'https://openalex.org/W2023172395', 'https://openalex.org/W2024800874', 'https://openalex.org/W2026368098', 'https://openalex.org/W2028809046', 'https://openalex.org/W2035766557', 'https://openalex.org/W2040686047', 'https://openalex.org/W2041090984', 'https://openalex.org/W2045345365', 'https://openalex.org/W2050009267', 'https://openalex.org/W2057229090', 'https://openalex.org/W2059179344', 'https://openalex.org/W2059334100', 'https://openalex.org/W2062182591', 'https://openalex.org/W2064493427', 'https://openalex.org/W2065549341', 'https://openalex.org/W2066426117', 'https://openalex.org/W2071666535', 'https://openalex.org/W2073507176', 'https://openalex.org/W2074661292', 'https://openalex.org/W2076025404', 'https://openalex.org/W2078831478', 'https://openalex.org/W2082066750', 'https://openalex.org/W2083675669', 'https://openalex.org/W2093981945', 'https://openalex.org/W2096099424', 'https://openalex.org/W2099594827', 'https://openalex.org/W2102467277', 'https://openalex.org/W2113717756', 'https://openalex.org/W2122912498', 'https://openalex.org/W2128663886', 'https://openalex.org/W2135888648', 'https://openalex.org/W2171351490', 'https://openalex.org/W2312728237', 'https://openalex.org/W2314740277', 'https://openalex.org/W2314778166', 'https://openalex.org/W2315950797', 'https://openalex.org/W2316250154', 'https://openalex.org/W2317223749', 'https://openalex.org/W2317337317', 'https://openalex.org/W2317461390', 'https://openalex.org/W2320835741', 'https://openalex.org/W2327881358', 'https://openalex.org/W2328703245', 'https://openalex.org/W2333954233', 'https://openalex.org/W2336645398', 'https://openalex.org/W2412276572', 'https://openalex.org/W2415423465', 'https://openalex.org/W2605968929', 'https://openalex.org/W2611897969', 'https://openalex.org/W2787282447', 'https://openalex.org/W2902225836', 'https://openalex.org/W3021175004', 'https://openalex.org/W3183875433', 'https://openalex.org/W4233666255', 'https://openalex.org/W4240231984', 'https://openalex.org/W4241576495', 'https://openalex.org/W4241862464', 'https://openalex.org/W4243667233', 'https://openalex.org/W4244730178', 'https://openalex.org/W4249716353', 'https://openalex.org/W4250040931', 'https://openalex.org/W4251145577', 'https://openalex.org/W4251584242', 'https://openalex.org/W4252884738', 'https://openalex.org/W4253131018', 'https://openalex.org/W4253151746', 'https://openalex.org/W4255589780', 'https://openalex.org/W4285719527', 'https://openalex.org/W4298091299', 'https://openalex.org/W4299927410', 'https://openalex.org/W4302332510', 'https://openalex.org/W436727384', 'https://openalex.org/W4383905420', 'https://openalex.org/W4385388272', 'https://openalex.org/W571989929'], 'related_works': ['https://openalex.org/W4379655844', 'https://openalex.org/W4297154351', 'https://openalex.org/W4230470889', 'https://openalex.org/W3167909219', 'https://openalex.org/W3156535495', 'https://openalex.org/W2618656217', 'https://openalex.org/W2465155321', 'https://openalex.org/W2385075022', 'https://openalex.org/W2373922510', 'https://openalex.org/W1976531352'], 'abstract_inverted_index': {'The': [0, 27], 'current': [1], 'research': [2], 'systematically': [3], 'develops': [4], 'and': [5, 14, 21, 73], 'empirically': [6], 'validates': [7], 'a': [8], 'scale': [9], 'to': [10, 38, 49, 62], 'measure': [11], 'word-of-mouth': [12, 39, 50, 59, 71, 74], 'communication': [13, 40, 60], 'investigates': [15], 'two': [16], 'forms': [17], 'of': [18, 55], 'customer': [19], 'commitment': [20, 34, 45], 'service': [22, 56], 'quality': [23, 57], 'as': [24], 'potential': [25], 'antecedents.': [26], 'findings': [28], 'support': [29], 'the': [30, 53], 'hypotheses': [31], 'that': [32, 42], 'affective': [33], 'is': [35, 46, 68], 'positively': [36], 'related': [37, 48], 'but': [41], 'high': [43], 'sacrifice': [44], 'not': [47], 'communication.': [51], 'Interestingly,': [52], 'effect': [54], 'on': [58], 'appears': [61], 'be': [63], 'industry': [64], 'dependent.': [65], 'A': [66], 'distinction': [67], 'made': [69], 'between': [70], 'activity': [72], 'praise.': [75]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2129692524', 'counts_by_year': [{'year': 2024, 'cited_by_count': 46}, {'year': 2023, 'cited_by_count': 73}, {'year': 2022, 'cited_by_count': 77}, {'year': 2021, 'cited_by_count': 107}, {'year': 2020, 'cited_by_count': 107}, {'year': 2019, 'cited_by_count': 98}, {'year': 2018, 'cited_by_count': 97}, {'year': 2017, 'cited_by_count': 110}, {'year': 2016, 'cited_by_count': 87}, {'year': 2015, 'cited_by_count': 112}, {'year': 2014, 'cited_by_count': 112}, {'year': 2013, 'cited_by_count': 98}, {'year': 2012, 'cited_by_count': 84}], 'updated_date': '2024-09-17T04:16:26.012892', 'created_date': '2016-06-24'}