Title: Measuring service quality at yale university’s libraries
Abstract: This article examines a new approach to measuring service quality, one that produces findings useful for local planning and decision making. It also differentiates between service quality and satisfaction and points the direction for further research.
Publication Year: 2000
Publication Date: 2000-07-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 194
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