Title: Towards a Business Process Management Maturity Model
Abstract: Business Process Management (BPM) has been identified as the number one business priority by a
recent Gartner study (Gartner, 2005). However, BPM has a plethora of facets as its origins are in
Business Process Reengineering, Process Innovation, Process Modelling, and Workflow Management
to name a few. Organisations increasingly recognize the requirement for an increased process
orientation and require appropriate comprehensive frameworks, which help to scope and evaluate
their BPM initiative. This research project aims toward the development of a holistic and widely
accepted BPM maturity model, which facilitates the assessment of BPM capabilities. This paper
provides an overview about the current model with a focus on the actual model development utilizing
a series of Delphi studies. The development process includes separate studies that focus on further
defining and expanding the six core factors within the model, i.e. strategic alignment, governance,
method, Information Technology, people and culture.
Publication Year: 2005
Publication Date: 2005-01-01
Language: en
Type: article
Access and Citation
Cited By Count: 398
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