Title: Hotels 2020 – Responding to Tomorrow’s Customer and the Evolution of Technology
Abstract: Rohit Talwar is a futurist for the global travel industry and author of the Hotels 2020 study commissioned by Amadeus. In this article, Rohit draws on the study findings to explore how customer behaviours might evolve, discusses how technology could transform the future travel experience and explores the strategic implications for the branded hotel sector.
Publication Year: 2011
Publication Date: 2011-12-26
Language: en
Type: book-chapter
Indexed In: ['crossref']
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Cited By Count: 7
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