Get quick answers to your questions about the article from our AI researcher chatbot
{'id': 'https://openalex.org/W1562991075', 'doi': 'https://doi.org/10.1108/jcm.2001.18.1.75.4', 'title': 'Relationship Marketing: Gaining Competitive Advantage through Customer Satisfaction and Customer Retention', 'display_name': 'Relationship Marketing: Gaining Competitive Advantage through Customer Satisfaction and Customer Retention', 'publication_year': 2001, 'publication_date': '2001-02-01', 'ids': {'openalex': 'https://openalex.org/W1562991075', 'doi': 'https://doi.org/10.1108/jcm.2001.18.1.75.4', 'mag': '1562991075'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1108/jcm.2001.18.1.75.4', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S165789823', 'display_name': 'Journal of Consumer Marketing', 'issn_l': '0736-3761', 'issn': ['0736-3761', '2052-1200'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310319811', 'host_organization_name': 'Emerald Publishing Limited', 'host_organization_lineage': ['https://openalex.org/P4310319811'], 'host_organization_lineage_names': ['Emerald Publishing Limited'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': True, 'oa_status': 'green', 'oa_url': 'https://link.springer.com/content/pdf/bfm:978-3-662-09745-8/1', 'any_repository_has_fulltext': True}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5004832125', 'display_name': 'Lluís G. Renart', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': True, 'raw_author_name': 'Lluís G. Renart', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': ['https://openalex.org/A5004832125'], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 0.543, 'has_fulltext': False, 'cited_by_count': 14, 'citation_normalized_percentile': {'value': 0.809117, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 82, 'max': 83}, 'biblio': {'volume': '18', 'issue': '1', 'first_page': '75', 'last_page': '83'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9818, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9818, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.5985425}, {'id': 'https://openalex.org/keywords/customer-delight', 'display_name': 'Customer delight', 'score': 0.46268666}], 'concepts': [{'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.8268101}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.80231774}, {'id': 'https://openalex.org/C101276457', 'wikidata': 'https://www.wikidata.org/wiki/Q5196474', 'display_name': 'Customer retention', 'level': 4, 'score': 0.7065158}, {'id': 'https://openalex.org/C191511416', 'wikidata': 'https://www.wikidata.org/wiki/Q999278', 'display_name': 'Customer satisfaction', 'level': 2, 'score': 0.5985425}, {'id': 'https://openalex.org/C31367271', 'wikidata': 'https://www.wikidata.org/wiki/Q5196444', 'display_name': 'Customer advocacy', 'level': 4, 'score': 0.58832955}, {'id': 'https://openalex.org/C54649085', 'wikidata': 'https://www.wikidata.org/wiki/Q574424', 'display_name': 'Relationship marketing', 'level': 3, 'score': 0.58741504}, {'id': 'https://openalex.org/C192975520', 'wikidata': 'https://www.wikidata.org/wiki/Q1143466', 'display_name': 'Marketing management', 'level': 2, 'score': 0.4925967}, {'id': 'https://openalex.org/C58546491', 'wikidata': 'https://www.wikidata.org/wiki/Q1150207', 'display_name': 'Competitive advantage', 'level': 2, 'score': 0.4815648}, {'id': 'https://openalex.org/C77197577', 'wikidata': 'https://www.wikidata.org/wiki/Q17009646', 'display_name': 'Customer delight', 'level': 5, 'score': 0.46268666}, {'id': 'https://openalex.org/C112698675', 'wikidata': 'https://www.wikidata.org/wiki/Q37038', 'display_name': 'Advertising', 'level': 1, 'score': 0.35832983}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.28754368}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.10088006}], 'mesh': [], 'locations_count': 2, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1108/jcm.2001.18.1.75.4', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S165789823', 'display_name': 'Journal of Consumer Marketing', 'issn_l': '0736-3761', 'issn': ['0736-3761', '2052-1200'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310319811', 'host_organization_name': 'Emerald Publishing Limited', 'host_organization_lineage': ['https://openalex.org/P4310319811'], 'host_organization_lineage_names': ['Emerald Publishing Limited'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, {'is_oa': True, 'landing_page_url': 'https://doi.org/10.1007/978-3-662-09745-8', 'pdf_url': 'https://link.springer.com/content/pdf/bfm:978-3-662-09745-8/1', 'source': {'id': 'https://openalex.org/S4308707206', 'display_name': 'Library Union Catalog of Bavaria, Berlin and Brandenburg (B3Kat Repository)', 'issn_l': None, 'issn': None, 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/I157725225', 'host_organization_name': 'University of Illinois Urbana-Champaign', 'host_organization_lineage': ['https://openalex.org/I157725225'], 'host_organization_lineage_names': ['University of Illinois Urbana-Champaign'], 'type': 'repository'}, 'license': 'other-oa', 'license_id': 'https://openalex.org/licenses/other-oa', 'version': 'submittedVersion', 'is_accepted': False, 'is_published': False}], 'best_oa_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.1007/978-3-662-09745-8', 'pdf_url': 'https://link.springer.com/content/pdf/bfm:978-3-662-09745-8/1', 'source': {'id': 'https://openalex.org/S4308707206', 'display_name': 'Library Union Catalog of Bavaria, Berlin and Brandenburg (B3Kat Repository)', 'issn_l': None, 'issn': None, 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/I157725225', 'host_organization_name': 'University of Illinois Urbana-Champaign', 'host_organization_lineage': ['https://openalex.org/I157725225'], 'host_organization_lineage_names': ['University of Illinois Urbana-Champaign'], 'type': 'repository'}, 'license': 'other-oa', 'license_id': 'https://openalex.org/licenses/other-oa', 'version': 'submittedVersion', 'is_accepted': False, 'is_published': False}, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 0, 'referenced_works': [], 'related_works': ['https://openalex.org/W597050859', 'https://openalex.org/W3167250493', 'https://openalex.org/W3046745710', 'https://openalex.org/W2909201563', 'https://openalex.org/W2782347501', 'https://openalex.org/W2590792952', 'https://openalex.org/W2464338242', 'https://openalex.org/W2394051134', 'https://openalex.org/W2348240852', 'https://openalex.org/W1561149111'], 'abstract_inverted_index': None, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W1562991075', 'counts_by_year': [{'year': 2024, 'cited_by_count': 1}, {'year': 2023, 'cited_by_count': 3}, {'year': 2022, 'cited_by_count': 3}, {'year': 2021, 'cited_by_count': 2}, {'year': 2019, 'cited_by_count': 1}, {'year': 2017, 'cited_by_count': 1}, {'year': 2016, 'cited_by_count': 4}, {'year': 2015, 'cited_by_count': 2}, {'year': 2013, 'cited_by_count': 2}], 'updated_date': '2024-12-21T19:48:01.909159', 'created_date': '2016-06-24'}