Title: Enhancing agility in manufacturing: The role of QFD
Abstract: Quality function deployment (QFD) is a process that translates customer requirements into appropriate technical requirements for each stage of product development and production. The process of QFD also lays down the foundation of the concept of the customer to customer process through teamwork. Furthermore, this step by step process is a fundamental description to the mechanics of the matrices and how they are used within a QFD process to translate “customer whats” into “technical hows” throughout the product development cycle. It is important to understand the mechanics of the QFD matrix charts and it is necessary to broaden the baseline definition as stated by Sullivan to include the term “quality tools.” It is also beneficial to understand the two terms of—quality tools, and matrix diagram, as this adds the dimension of why use QFD in the first place, and they are important signposts to understanding the QFD system. The idea of using QFD within an organization as an aid to business planning in the context of its numerous and varied benefits is highlighted in the chapter.
Publication Year: 2001
Publication Date: 2001-01-01
Language: en
Type: book-chapter
Indexed In: ['crossref']
Access and Citation
Cited By Count: 1
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