Abstract: This paper outlines an approach the rail transit industry could adopt to develop a win/win quality program to remove the stress and frustration that many of the older quality programs have experienced in trying to achieve the quality goals of a contract. Outside of the transit industry, applied creative solutions have helped both sides achieve a high degree of success without the traditional stresses. The approach presented here could make it possible to implement a practical quality approach that will meet or exceed the transit agency and contractor requirements.
Publication Year: 2000
Publication Date: 2000-01-01
Language: en
Type: article
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