Title: Main Roads Western Australia - Integrated Services Arrangements: an innovative approach to manage Western Australia’s state road network
Abstract: This paper focuses on Main Roads Western Australia (Main Roads) experience of procuring integrated operational asset management, network operations and road maintenance services with the goal of achieving value for money by utilising principles of relationship-based contracting. The approach adopted had regard to Main Roads’ corporate strategic direction and was based on an extensive review consisting of lessons learned from the current arrangements and extensive industry consultation on how future service delivery should be undertaken. Given the key features of the replacement Integrated Services Arrangements (ISAs), Main Roads determined that an important component of the procurement process would include an assessment of the likelihood of combined Main Roads and proponent teams experiencing positive team communication, relationships and compatible cultures. The procurement process developed was a new and innovative approach to securing a relationship-based contract. The assessment of non-cost elements of proponents’ proposals was significant in the overall process. Psychometric principles were incorporated into the assessment process to enable the evaluation of the character and climate of team performance (eg. team participation, conflict, respect, frustration) in addition to the capacity of the team to deliver the contract. It is possible that this renewed process could be applied to a range of industries where clients wish to quantify the assessment of otherwise subjective concepts such as relationships, culture and team climate.
Publication Year: 2011
Publication Date: 2011-01-01
Language: en
Type: article
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