Title: Auditing Your Customer Service: The Foundation for Success
Abstract: By asking the questions what is customer service? and why is it important?, this book leads the reader through the strategies, techniques, problems and solutions that are involved in achieving good customer service. The topics it covers include: benchmarking; quality control; customer segmentation; data collection; servicing; and communication. With frameworks to test your position now, the book shows you how to implement and sustain new strategies. The author has also published How to Sell a Service, (1986).
Publication Year: 1994
Publication Date: 1994-11-01
Language: en
Type: book
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Cited By Count: 4
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