Title: The intercultural dynamics of multicultural working
Abstract: FOREWORD - Michael S. Byram INTRODUCTION - Manuela Guilherme PART I - Ideas and Models in Perspective Ch. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-Toomey Ch. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'Regan Ch. 3 - Training and Intercultural Education: The danger in 'good citizenship' - Alison Phipps PART II - Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice Ch. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe Ch. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra Kaar Ch. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'Shea Ch. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - Maria Luisa Perez Canado and Maria del Carmen Mendez Garcia Ch. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin Illes Ch. 9 - Biography: The role of experience in intercultural learning - Maria del Carmen Mendez Garcia and Maria Luisa Perez Canado Ch. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe Ch. 11 - Working in Multicultural Teams - Evelyne Glaser PART III - Voices from the 'Real' World Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen CONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, Maria del Carmen Mendez-Garcia
Publication Year: 2010
Publication Date: 2010-01-01
Language: en
Type: book
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Cited By Count: 19
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