Title: ASSESSMENT OF TRANSIT PASSENGER INFORMATION SYSTEMS
Abstract: This report presents the results of an examination of transit passenger information system (TIS) with particular emphasis on the technology and operations necessary for delivering information to transit passengers over the telephone. The study examined the telephone information systems at three transit authorities, representing three categories of TIS: (1) simple, labor-intensive manual telephone system (Nashville-Davidson County Metropolitan Transit Authority); (2) computer-assisted manual system (Washington Metropolitan Area Transit Authority); and (3) automated system (Hamburg, Germany). Each of these systems is designed to provide transit users with answers to their inquiries. A description of how each of these systems work is presented together with information on system performance and system costs. In addition, descriptions of automated transit passenger information system installations in Ottawa, Ontario, Canada and Columbus, Ohio and of a computerized data storage and retrieval system in Minneapolis-St. Paul are presented. Other current developments in passenger and related information systems are reviewed.
Publication Year: 1983
Publication Date: 1983-03-01
Language: en
Type: article
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