Title: Customer Focus: Keeping Its Customers Happy is the Secret to GO Transit's Success
Abstract: This article describes GO Transit, Canada's first, and Ontario's only, interregional public transit system, linking Toronto with the surrounding regions of the Greater Toronto Area. It provides background information on Gary McNeil, CEO, and his work experience with the Toronto Transit Commission before moving to GO. It describes his goals for GO, which are largely about focusing on better customer service. GO receives nearly 90 percent of its operating costs from fares. The article also describes the transit system’s on-time performance, which has slipped recently, its service area, and plans for expansion.
Publication Year: 2007
Publication Date: 2007-06-01
Language: en
Type: article
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