Title: Architecting for Digital Transformation in Alternative Dispute Resolution
Abstract: Humans (and other types of primates for that matter) have a long history in different types of dispute resolution. The expression Alternative Dispute Resolution is used to describe types of non-violent dispute resolution which do not involve the court system. There are documented historical records of alternative dispute resolution systems being used in the ancient Greek city-states as early as 400 BC. This paper provides a brief history of some of these different types of alternative dispute resolution systems and then specifically looks at how alternative dispute resolution can be transformed using digital tools. The different types of alternative dispute resolution systems include negotiation, mediation, and arbitration. Online Dispute Resolution is a specific type of alternate dispute resolution which is conducted at a distance over the internet and may include a combination of negotiation, mediation, and arbitration. Online dispute resolution systems appeared on the internet at the same time as e-commerce systems started to appear. These online dispute resolution systems gave potential users of e-commerce systems the confidence that any dispute which may arise on the e-commerce system would be dealt with fairly. The use of digital tools can transform these processes of alternative dispute resolution systems.
Publication Year: 2023
Publication Date: 2023-09-20
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
AI Researcher Chatbot
Get quick answers to your questions about the article from our AI researcher chatbot