Abstract: Understanding operations management, Peter Jones. Part 1 Planning and design of systems: market research and concept design, Nigel Hemmington foodservice layout and design, Nick Johns menu planning and design, Sean Mooney establishing staffing levels, Stephen Ball developing operating standards, Andy Lockwood designing control systems, Paul Merricks and Peter Jones planning for quality, Dolf Moggendorf. Part 2 Managing the operations: protecting assets, Peter Jones improving employee performance, Peter Jones managing capacity, John Cousins improving labour productivity, Stephen Ball menu engineering, Peter Jones achieving service excellence, Andy Lockwood controlling food costs, Paul Merricks and Peter Jones managing quality, Nick Johns.
Publication Year: 1994
Publication Date: 1994-11-24
Language: en
Type: book
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Cited By Count: 27
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