Title: Regulation and Voice in Residential Aged Care in New Zealand
Abstract: This paper seeks to explain why employment conditions have persistently remained low in this sector. It does this through examining employee voice (representative and direct) in residential aged care. This paper presents findings on the role of employee voice in four case studies of four New Zealand residential aged care facilities. It examines voice at both the organisational and national level and identifies key barriers to improved conditions for employees in residential aged care.