Abstract: The purpose of this study is to figure out a relationship between work stress and turnover intention of hotel staff in Jeju Island, South Korea and to provide the result of this study as a preliminary data for improvement of work environment and preparation for human resource management methods by setting demographic characteristics, work stress, experiences of turnover, and general characteristics as variables and figuring out the detail factor. The followings are three main results of the study. First, women had a higher intention to leave their job than men, single workers had a higher turnover intention than married workers, and non-regular workers had a higher turnover intention than regular workers. The second result represented that work environment ranked the most important work factor that has influence on the turnover intention of hotel staff followed by prospect, and work condition. Lastly, work environment and prospect had a significant influence on turnover intention of male workers, and work environment and communication were important factors of turnover intention of female workers. For non-regular workers, work environment and prospect were the most important factor of turnover intention, and for regular workers, work environment and work condition were the most significant factor of turnover intention. In addition, work environment, prospect, and work condition affect turnover intention of workers who had not changed their jobs. On the other hand, for workers who had changed their jobs, work environment was the only factor that affect turnover intention significantly.
Publication Year: 2016
Publication Date: 2016-01-01
Language: en
Type: article
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