Publication Information

{'id': 'https://openalex.org/W3127532780', 'doi': None, 'title': 'PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS', 'display_name': 'PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS', 'publication_year': 2020, 'publication_date': '2020-10-23', 'ids': {'openalex': 'https://openalex.org/W3127532780', 'mag': '3127532780'}, 'language': 'id', 'primary_location': {'is_oa': False, 'landing_page_url': 'http://ejurnal.stie-igi.ac.id/index.php/ojs1/article/view/37', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': [], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5067340852', 'display_name': 'Bernardus Wishman Siregar', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': True, 'raw_author_name': 'Bernardus Wishman Siregar', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': ['https://openalex.org/A5067340852'], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 36.718, 'has_fulltext': False, 'cited_by_count': 513, 'citation_normalized_percentile': {'value': 0.999723, 'is_in_top_1_percent': True, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 99, 'max': 100}, 'biblio': {'volume': '19', 'issue': '1', 'first_page': None, 'last_page': None}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T14309', 'display_name': 'Employee Performance and Management', 'score': 0.9963, 'subfield': {'id': 'https://openalex.org/subfields/3307', 'display_name': 'Human Factors and Ergonomics'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T14309', 'display_name': 'Employee Performance and Management', 'score': 0.9963, 'subfield': {'id': 'https://openalex.org/subfields/3307', 'display_name': 'Human Factors and Ergonomics'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11543', 'display_name': 'Employee Performance and Motivation', 'score': 0.995, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T14436', 'display_name': 'Employee Performance and Leadership', 'score': 0.9828, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [], 'concepts': [{'id': 'https://openalex.org/C178550888', 'wikidata': 'https://www.wikidata.org/wiki/Q2043282', 'display_name': 'Business administration', 'level': 1, 'score': 0.73200274}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.55229044}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.53202647}, {'id': 'https://openalex.org/C15708023', 'wikidata': 'https://www.wikidata.org/wiki/Q80083', 'display_name': 'Humanities', 'level': 1, 'score': 0.3814304}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.067475736}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'http://ejurnal.stie-igi.ac.id/index.php/ojs1/article/view/37', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [{'score': 0.62, 'id': 'https://metadata.un.org/sdg/8', 'display_name': 'Decent work and economic growth'}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 27, 'referenced_works': ['https://openalex.org/W1530155851', 'https://openalex.org/W1551537211', 'https://openalex.org/W1960332648', 'https://openalex.org/W1971440513', 'https://openalex.org/W1979112784', 'https://openalex.org/W1992439923', 'https://openalex.org/W1995687919', 'https://openalex.org/W2013021752', 'https://openalex.org/W2026950047', 'https://openalex.org/W2027784974', 'https://openalex.org/W2032322090', 'https://openalex.org/W2047406664', 'https://openalex.org/W2122078595', 'https://openalex.org/W2135255056', 'https://openalex.org/W2314534240', 'https://openalex.org/W2318127665', 'https://openalex.org/W2318825096', 'https://openalex.org/W2333057539', 'https://openalex.org/W2483404556', 'https://openalex.org/W2754577221', 'https://openalex.org/W2783706358', 'https://openalex.org/W2799042264', 'https://openalex.org/W2904973811', 'https://openalex.org/W3167126498', 'https://openalex.org/W594843546', 'https://openalex.org/W617090691', 'https://openalex.org/W7600810'], 'related_works': ['https://openalex.org/W3203358299', 'https://openalex.org/W3190084160', 'https://openalex.org/W3171294576', 'https://openalex.org/W3160346523', 'https://openalex.org/W3106610194', 'https://openalex.org/W3106279567', 'https://openalex.org/W3105358013', 'https://openalex.org/W3103015470', 'https://openalex.org/W3102290100', 'https://openalex.org/W3101727038', 'https://openalex.org/W2946232061', 'https://openalex.org/W2805515285', 'https://openalex.org/W2587582647', 'https://openalex.org/W2349387662', 'https://openalex.org/W2340975539', 'https://openalex.org/W2302481448', 'https://openalex.org/W2277631086', 'https://openalex.org/W1864840083', 'https://openalex.org/W171477336', 'https://openalex.org/W1678211145'], 'abstract_inverted_index': {'Frontline': [0, 20, 54, 99, 140, 165, 173], 'Employees': [1, 21, 55, 141], 'adalah': [3, 23, 70, 91], 'salah': [4], 'satu': [5], 'posisi': [6], 'pekerjaan': [7, 104], 'yang': [8, 15, 26, 60, 63, 67, 89, 105, 155], 'sangat': [9], 'menentukan': [10, 35], 'performance': [11, 158], 'perusahaan': [12, 14, 31, 41, 144, 153, 159], 'khususnya': [13, 163], 'bergerak': [16], 'dibidang': [17], 'jasa.\xa0': [18], 'penentu': [24], 'pertama': [25], 'menciptakan': [27], 'penilaian': [28], 'kualitas': [29, 52, 138], 'pelayanan': [30, 162], 'dan': [32, 51, 83, 124, 137, 186, 192], 'selanjutnya': [33], 'akan': [34, 46, 68, 119], 'kesetiaan': [36], 'konsumen': [37], 'untuk': [38], 'setia': [39], 'pada': [40], '(Bitner,': [42], '1990).': [43], 'Penelitian': [44], 'ini': [45, 148], 'membahas': [47], 'bagaimana': [48, 133], 'kinerja': [49, 190], 'produktivitas': [50, 136, 191], 'dari': [57, 126], 'perusahaan-perusahaan': [58], 'jasa': [59, 154], 'memiliki': [61], 'karakteristik': [62, 103], 'sama.': [64], 'Beberapa': [65], 'aspek': [66], 'dilihat': [69], 'coping': [72, 175], 'resources': [73, 176], ',': [74, 114, 177], 'burnout': [76, 179], 'tendencies,': [77, 180], 'role': [78, 181], 'stressors,': [79, 182], 'performance,': [80, 183], 'job': [81, 84, 184, 187], 'engagement,': [82, 185], 'outcomes.': [85], 'Metodologi': [87], 'penelitian': [88, 118, 147], 'digunakan': [90], 'dengan': [92, 102], 'mendistribusikan': [93], 'kuisioner': [94], 'ke': [95], '500': [96], 'karyawan': [97], '(': [98], 'Employees)': [100], 'sejenis.': [106], 'Dengan': [107], 'teknik': [108], 'analisis': [109], 'structural': [111], 'equation': [112], 'model': [113], 'maka': [115], 'diharapkan': [116, 149], 'output': [117], 'dapat': [120, 131], 'menjelaskan': [121], 'hubungan': [122, 134], 'parsial': [123], 'simultan': [125], 'setiap': [127, 152], 'dimensi': [128], 'variabel': [129], 'sehingga': [130], 'disimpulkan': [132], 'kinera': [135], 'di': [143], 'jasa.': [145], 'Hasil': [146], 'bermanfaat': [150], 'bagi': [151], 'ingin': [156], 'meningkatkan': [157], 'melalui': [160], 'optimalisasi': [161], 'Employees.': [166], 'Keywords': [169], ':': [170], 'Employees,': [174], 'outcomes,': [188], 'kualitas.': [193]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W3127532780', 'counts_by_year': [{'year': 2023, 'cited_by_count': 2}, {'year': 2021, 'cited_by_count': 13}, {'year': 2020, 'cited_by_count': 15}, {'year': 2019, 'cited_by_count': 14}, {'year': 2018, 'cited_by_count': 13}, {'year': 2017, 'cited_by_count': 22}, {'year': 2016, 'cited_by_count': 25}, {'year': 2015, 'cited_by_count': 16}, {'year': 2014, 'cited_by_count': 16}, {'year': 2013, 'cited_by_count': 30}, {'year': 2012, 'cited_by_count': 24}], 'updated_date': '2024-12-14T19:09:00.325526', 'created_date': '2021-02-15'}