Title: Research on Offshore Outsourcing: A Systematic Literature Review
Abstract: ABSTRACT research on offshore-outsourcing is relatively new in international business field. This paper tries to find out emerging research areas in offshore outsourcing with use of systematic literature review (SLR) and find out that case of offshore-outsourcing of small and medium size enterprises are practically inexistent in all three principal research fields such as International Business(IB), Strategic Management (SM) and Supply chain management (SCM). Research focusing on 'knowledge and innovation' seeking outsourcing from outsourcing provider firms is also missing. Author also tries to focus on few emerging arena of research on offshore outsourcing. INTRODUCTION Offshore outsourcing' is a comparatively new research area in international business field. Globalization and accelerated competition as well as ever increasing consumer demand for value have pushed firms to look for new way of value creation through efficient use of limited resources. Offshore outsourcing is one of way through which firms try to address new requirements of marketplace. Indeed, there is evidence that outsourcing contributes positively to market value (Alexander and Young, 1996). However, there exist lots of divergences among practitioners, politicians, public in general and researchers on offshore outsourcing concepts, factors and performances. lack of strong theoretical development has accelerated debate on pertinence of offshore outsourcing. However, offshore outsourcing research is gaining momentum in International Business, Strategic Management and Supply chain management field. Though most of previous research was on macro-level as well as dealing with social and job related issues. new research trend has started to investigate in economic aspects of offshore outsourcing research with firm level empirical data. In this paper, different avenues of emerging research issues are addressed through use of extensive systematic literature reviews of previous researches. CONTEXT AND FUTURE INSIGHTS OF OFFSHORE OUTSOURCING RESEARCH theoretical developments as well as offshore outsourcing research have been developed multifaceted. most important questions in offshore outsourcing remains, according to various literature reviewed, the way to outsource successfully. What really interests to practitioners in outsourcing from a research perspective is that why do some succeed and others fail in their outsourcing endeavors'? performance issues in offshore outsourcing and effects of outsourcing on firm performance have, indeed, been identified also in literature as one of issues that still call for further investigation (Gilley and Rasheed, 2000; MoI et al., 2004; Quelin and Duhamel, 2003). A fundamental problem in addressing outsourcing performance is that question of how success in outsourcing should be has not been examined thoroughly (Harland et al., 2005). As performance can be evaluated against various different criteria, it would be important to find out which ones are most relevant and what issues should be taken into consideration when selecting performance criteria. According to MGI study (Balasubramanian and Padhi, 2005), The highest levels of satisfaction and performance were reported by client companies that focus their offshoring performance metrics on a limited number of goals. Clients have relied on an assortment of detailed, mostly cost-focused metrics that failed to frame their strategic objectives and achieve sustained performance improvement. Successful client-supplier partnerships are moving away from such legacy reporting systems, which reinforce micromanagement aspects of staff augmentation model. offshore outsourcing performance is not determined by a single factor alone or only on cost-focused measures, it is correct management of entire outsourcing process, from start to end of outsourcing process management which leads to either a successful or a failed outsourcing endeavor. …
Publication Year: 2011
Publication Date: 2011-01-01
Language: en
Type: article
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Cited By Count: 31
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