Title: The U.S. Long Haul Trucking Industry Through The Lens of Frei's Service Model
Abstract: This paper examines the irregular route, long-haul segment of the U.S.trucking industry through the lens of Frei’s (2008) service model. Firms in thisindustry often offer too many services. Frei’s model predicts firms that do not focuson the market niches that are best met by their core expertise are at risk of losing theirprofitable niches to competitors. To address two key industry problems identifiedthrough the lens of this service model, a modification to the industry’s billing modeland a minimum guaranteed daily wage for drivers are proposed.