Abstract: Employees commitment cannot be denied contributing to organizational effectiveness.
However, commitment can be affected if no emphasis is placed on psychological factors such as emotional
intelligence. This study aims to investigate how emotional intelligence factor can influence the commitment by
testing the impact of emotional intelligence on employee normative commitment to the organization. A total of
196 civil servants serving the Local Authority in the southern zone of Peninsular Malaysia were chosen as
respondents. Measuring tools used in this study were Emotional Intelligence Self-Description Inventory (EISDI)
and Employee Commitment Survey Revised Version (ECS-R). The data was then analysed using a multiple
regression analysis in SPSS. The results showed that the emotional intelligence dimension of facilitating
thinking with emotion, and dimension of regulation and management of emotion had an impact on normative
commitment. From the findings, it also shows that there is relevant influence of two dimensions of emotional
intelligence on the normative commitment. Hence, organizations need to realize that emotional intelligence is
one of the basic toward formation of attitudes, behaviour, personality and psychological reactions in the
organization. In conclusion, efforts to help reinforce positive emotional intelligence among employees need to
be addressed in the organization.
Publication Year: 2020
Publication Date: 2020-01-01
Language: en
Type: article
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