Publication Information

{'id': 'https://openalex.org/W3025414466', 'doi': 'https://doi.org/10.30892/gtg.29221-496', 'title': 'FACTORS INFLUENCING THE EMPLOYEES SERVICE PERFORMANCES IN HOSPITALITY INDUSTRY CASE STUDY AQBA FIVE STARS HOTEL', 'display_name': 'FACTORS INFLUENCING THE EMPLOYEES SERVICE PERFORMANCES IN HOSPITALITY INDUSTRY CASE STUDY AQBA FIVE STARS HOTEL', 'publication_year': 2020, 'publication_date': '2020-04-29', 'ids': {'openalex': 'https://openalex.org/W3025414466', 'doi': 'https://doi.org/10.30892/gtg.29221-496', 'mag': '3025414466'}, 'language': 'en', 'primary_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.30892/gtg.29221-496', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S2764858393', 'display_name': 'GeoJournal of Tourism and Geosites', 'issn_l': '2065-0817', 'issn': ['2065-0817', '2065-1198'], 'is_oa': True, 'is_in_doaj': True, 'is_core': False, 'host_organization': 'https://openalex.org/P4310314693', 'host_organization_name': 'Editura Universitatii din Oradea', 'host_organization_lineage': ['https://openalex.org/P4310314693'], 'host_organization_lineage_names': ['Editura Universitatii din Oradea'], 'type': 'journal'}, 'license': 'cc-by-nc-nd', 'license_id': 'https://openalex.org/licenses/cc-by-nc-nd', 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref', 'doaj'], 'open_access': {'is_oa': True, 'oa_status': 'gold', 'oa_url': 'https://doi.org/10.30892/gtg.29221-496', 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5062202774', 'display_name': 'Omar Jawabreh', 'orcid': 'https://orcid.org/0000-0001-5647-895X'}, 'institutions': [{'id': 'https://openalex.org/I114972647', 'display_name': 'University of Jordan', 'ror': 'https://ror.org/05k89ew48', 'country_code': 'JO', 'type': 'education', 'lineage': ['https://openalex.org/I114972647']}], 'countries': ['JO'], 'is_corresponding': False, 'raw_author_name': 'Omar JAWABREH', 'raw_affiliation_strings': ['Department of Hotel Management, Jordan,', "MASA'DEH The University of Jordan, School of Business, Department of Management Information Systems, Amman, Jordan,", 'The University of Jordan, Faculty of Tourism and Hospitality,'], 'affiliations': [{'raw_affiliation_string': "MASA'DEH The University of Jordan, School of Business, Department of Management Information Systems, Amman, Jordan,", 'institution_ids': ['https://openalex.org/I114972647']}, {'raw_affiliation_string': 'Department of Hotel Management, Jordan,', 'institution_ids': []}, {'raw_affiliation_string': 'The University of Jordan, Faculty of Tourism and Hospitality,', 'institution_ids': ['https://openalex.org/I114972647']}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5058751305', 'display_name': "Ra’ed Masa'deh", 'orcid': 'https://orcid.org/0000-0002-9070-3732'}, 'institutions': [{'id': 'https://openalex.org/I114972647', 'display_name': 'University of Jordan', 'ror': 'https://ror.org/05k89ew48', 'country_code': 'JO', 'type': 'education', 'lineage': ['https://openalex.org/I114972647']}], 'countries': ['JO'], 'is_corresponding': False, 'raw_author_name': 'Ra’ed MASA’DEH', 'raw_affiliation_strings': ['Department of Hotel Management, Jordan,', "MASA'DEH The University of Jordan, School of Business, Department of Management Information Systems, Amman, Jordan,", 'The University of Jordan, Faculty of Tourism and Hospitality,'], 'affiliations': [{'raw_affiliation_string': "MASA'DEH The University of Jordan, School of Business, Department of Management Information Systems, Amman, Jordan,", 'institution_ids': ['https://openalex.org/I114972647']}, {'raw_affiliation_string': 'The University of Jordan, Faculty of Tourism and Hospitality,', 'institution_ids': ['https://openalex.org/I114972647']}, {'raw_affiliation_string': 'Department of Hotel Management, Jordan,', 'institution_ids': []}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5001775041', 'display_name': 'Rami Muneer Mahmoud', 'orcid': 'https://orcid.org/0000-0001-6535-9709'}, 'institutions': [{'id': 'https://openalex.org/I114972647', 'display_name': 'University of Jordan', 'ror': 'https://ror.org/05k89ew48', 'country_code': 'JO', 'type': 'education', 'lineage': ['https://openalex.org/I114972647']}], 'countries': ['JO'], 'is_corresponding': False, 'raw_author_name': 'Rami MAHMOUD', 'raw_affiliation_strings': ['Department of Hotel Management, Jordan,', "MASA'DEH The University of Jordan, School of Business, Department of Management Information Systems, Amman, Jordan,", 'The University of Jordan, Faculty of Tourism and Hospitality,'], 'affiliations': [{'raw_affiliation_string': "MASA'DEH The University of Jordan, School of Business, Department of Management Information Systems, Amman, Jordan,", 'institution_ids': ['https://openalex.org/I114972647']}, {'raw_affiliation_string': 'Department of Hotel Management, Jordan,', 'institution_ids': []}, {'raw_affiliation_string': 'The University of Jordan, Faculty of Tourism and Hospitality,', 'institution_ids': ['https://openalex.org/I114972647']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5005888343', 'display_name': 'Sondos Akram HAMASHA', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Sondos Akram HAMASHA', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 1, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': {'value': 190, 'currency': 'EUR', 'value_usd': 204, 'provenance': 'doaj'}, 'apc_paid': {'value': 190, 'currency': 'EUR', 'value_usd': 204, 'provenance': 'doaj'}, 'fwci': 2.022, 'has_fulltext': True, 'fulltext_origin': 'pdf', 'cited_by_count': 28, 'citation_normalized_percentile': {'value': 0.999972, 'is_in_top_1_percent': True, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 94, 'max': 95}, 'biblio': {'volume': '29', 'issue': '2', 'first_page': '649', 'last_page': '661'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T14064', 'display_name': 'Organizational and Employee Performance', 'score': 0.9991, 'subfield': {'id': 'https://openalex.org/subfields/1702', 'display_name': 'Artificial Intelligence'}, 'field': {'id': 'https://openalex.org/fields/17', 'display_name': 'Computer Science'}, 'domain': {'id': 'https://openalex.org/domains/3', 'display_name': 'Physical Sciences'}}, 'topics': [{'id': 'https://openalex.org/T14064', 'display_name': 'Organizational and Employee Performance', 'score': 0.9991, 'subfield': {'id': 'https://openalex.org/subfields/1702', 'display_name': 'Artificial Intelligence'}, 'field': {'id': 'https://openalex.org/fields/17', 'display_name': 'Computer Science'}, 'domain': {'id': 'https://openalex.org/domains/3', 'display_name': 'Physical Sciences'}}, {'id': 'https://openalex.org/T13560', 'display_name': 'Socioeconomic Development in MENA', 'score': 0.9962, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11365', 'display_name': 'Islamic Finance and Banking Studies', 'score': 0.9953, 'subfield': {'id': 'https://openalex.org/subfields/1402', 'display_name': 'Accounting'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/hospitality', 'display_name': 'Hospitality', 'score': 0.5518379}], 'concepts': [{'id': 'https://openalex.org/C18918823', 'wikidata': 'https://www.wikidata.org/wiki/Q49389', 'display_name': 'Tourism', 'level': 2, 'score': 0.6851302}, {'id': 'https://openalex.org/C111226992', 'wikidata': 'https://www.wikidata.org/wiki/Q626225', 'display_name': 'Teamwork', 'level': 2, 'score': 0.6603469}, {'id': 'https://openalex.org/C525551149', 'wikidata': 'https://www.wikidata.org/wiki/Q1495452', 'display_name': 'Hospitality industry', 'level': 3, 'score': 0.6247419}, {'id': 'https://openalex.org/C107482638', 'wikidata': 'https://www.wikidata.org/wiki/Q815825', 'display_name': 'Hospitality', 'level': 3, 'score': 0.5518379}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.5273484}, {'id': 'https://openalex.org/C2908647359', 'wikidata': 'https://www.wikidata.org/wiki/Q2625603', 'display_name': 'Population', 'level': 2, 'score': 0.5125022}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.478081}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.47725675}, {'id': 'https://openalex.org/C27158222', 'wikidata': 'https://www.wikidata.org/wiki/Q5532422', 'display_name': 'Generalizability theory', 'level': 2, 'score': 0.47526234}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.4347507}, {'id': 'https://openalex.org/C38775462', 'wikidata': 'https://www.wikidata.org/wiki/Q1569376', 'display_name': 'Transformational leadership', 'level': 2, 'score': 0.4210475}, {'id': 'https://openalex.org/C2987222852', 'wikidata': 'https://www.wikidata.org/wiki/Q27686', 'display_name': 'Hotel industry', 'level': 3, 'score': 0.41216248}, {'id': 'https://openalex.org/C187736073', 'wikidata': 'https://www.wikidata.org/wiki/Q2920921', 'display_name': 'Management', 'level': 1, 'score': 0.24086127}, {'id': 'https://openalex.org/C144024400', 'wikidata': 'https://www.wikidata.org/wiki/Q21201', 'display_name': 'Sociology', 'level': 0, 'score': 0.19139749}, {'id': 'https://openalex.org/C205649164', 'wikidata': 'https://www.wikidata.org/wiki/Q1071', 'display_name': 'Geography', 'level': 0, 'score': 0.17654222}, {'id': 'https://openalex.org/C77805123', 'wikidata': 'https://www.wikidata.org/wiki/Q161272', 'display_name': 'Social psychology', 'level': 1, 'score': 0.13223013}, {'id': 'https://openalex.org/C166957645', 'wikidata': 'https://www.wikidata.org/wiki/Q23498', 'display_name': 'Archaeology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C138496976', 'wikidata': 'https://www.wikidata.org/wiki/Q175002', 'display_name': 'Developmental psychology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C149923435', 'wikidata': 'https://www.wikidata.org/wiki/Q37732', 'display_name': 'Demography', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C162324750', 'wikidata': 'https://www.wikidata.org/wiki/Q8134', 'display_name': 'Economics', 'level': 0, 'score': 0.0}], 'mesh': [], 'locations_count': 2, 'locations': [{'is_oa': True, 'landing_page_url': 'https://doi.org/10.30892/gtg.29221-496', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S2764858393', 'display_name': 'GeoJournal of Tourism and Geosites', 'issn_l': '2065-0817', 'issn': ['2065-0817', '2065-1198'], 'is_oa': True, 'is_in_doaj': True, 'is_core': False, 'host_organization': 'https://openalex.org/P4310314693', 'host_organization_name': 'Editura Universitatii din Oradea', 'host_organization_lineage': ['https://openalex.org/P4310314693'], 'host_organization_lineage_names': ['Editura Universitatii din Oradea'], 'type': 'journal'}, 'license': 'cc-by-nc-nd', 'license_id': 'https://openalex.org/licenses/cc-by-nc-nd', 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, {'is_oa': False, 'landing_page_url': 'https://doaj.org/article/af7b3648013540329b142a18f15d5027', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S4306401280', 'display_name': 'DOAJ (DOAJ: Directory of Open Access Journals)', 'issn_l': None, 'issn': None, 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': None, 'host_organization_name': None, 'host_organization_lineage': [], 'host_organization_lineage_names': [], 'type': 'repository'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.30892/gtg.29221-496', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S2764858393', 'display_name': 'GeoJournal of Tourism and Geosites', 'issn_l': '2065-0817', 'issn': ['2065-0817', '2065-1198'], 'is_oa': True, 'is_in_doaj': True, 'is_core': False, 'host_organization': 'https://openalex.org/P4310314693', 'host_organization_name': 'Editura Universitatii din Oradea', 'host_organization_lineage': ['https://openalex.org/P4310314693'], 'host_organization_lineage_names': ['Editura Universitatii din Oradea'], 'type': 'journal'}, 'license': 'cc-by-nc-nd', 'license_id': 'https://openalex.org/licenses/cc-by-nc-nd', 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, 'sustainable_development_goals': [{'display_name': 'Decent work and economic growth', 'id': 'https://metadata.un.org/sdg/8', 'score': 0.54}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 43, 'referenced_works': ['https://openalex.org/W1497843627', 'https://openalex.org/W1520832821', 'https://openalex.org/W173368734', 'https://openalex.org/W1761792819', 'https://openalex.org/W1820801730', 'https://openalex.org/W1855238771', 'https://openalex.org/W1968049362', 'https://openalex.org/W2015539058', 'https://openalex.org/W2022658137', 'https://openalex.org/W2040954868', 'https://openalex.org/W2053749875', 'https://openalex.org/W2081338639', 'https://openalex.org/W2087799505', 'https://openalex.org/W2097805366', 'https://openalex.org/W2116214625', 'https://openalex.org/W2124426266', 'https://openalex.org/W2139917776', 'https://openalex.org/W2153646932', 'https://openalex.org/W2254164688', 'https://openalex.org/W2489793098', 'https://openalex.org/W2567945976', 'https://openalex.org/W2794793679', 'https://openalex.org/W2807368749', 'https://openalex.org/W2810619683', 'https://openalex.org/W2891989780', 'https://openalex.org/W2913575273', 'https://openalex.org/W2939127201', 'https://openalex.org/W2958684481', 'https://openalex.org/W2970060155', 'https://openalex.org/W2971870131', 'https://openalex.org/W2980380481', 'https://openalex.org/W2980754540', 'https://openalex.org/W2980792207', 'https://openalex.org/W2992874591', 'https://openalex.org/W2995646787', 'https://openalex.org/W3007828889', 'https://openalex.org/W3024171666', 'https://openalex.org/W3193532866', 'https://openalex.org/W4233487621', 'https://openalex.org/W4251969121', 'https://openalex.org/W4254430828', 'https://openalex.org/W619660903', 'https://openalex.org/W65743710'], 'related_works': ['https://openalex.org/W3015380133', 'https://openalex.org/W3010643692', 'https://openalex.org/W2916625851', 'https://openalex.org/W2510775903', 'https://openalex.org/W2419179952', 'https://openalex.org/W2127301358', 'https://openalex.org/W2122614611', 'https://openalex.org/W2075838850', 'https://openalex.org/W2073596518', 'https://openalex.org/W2031897603'], 'abstract_inverted_index': {'Amies-The': [0], 'present': [1], 'study': [2, 21, 37, 153], 'aims': [3], 'at': [4, 149], 'understanding': [5, 156], 'and': [6, 66, 74, 102, 105], 'exploring': [7], 'factors': [8], 'that': [9, 39, 86, 136], 'may': [10], 'effect': [11], 'on': [12], 'staffs': [13], 'of': [14, 24, 27, 48, 112], 'the': [15, 28, 46, 55, 64, 93, 110, 113, 119, 123, 126, 158], 'employees': [16, 52, 62], 'in': [17, 31, 33, 161, 177], 'Aqaba': [18, 34, 166], 'hotels.Methodology': [19], '-The': [20, 36], 'population': [22], 'consisted': [23], 'all': [25], 'spectrums': [26], 'community': [29], 'interested': [30], 'tourism': [32, 175], 'city.Findings': [35], 'shows': [38], 'hotel': [40], 'administrations': [41], "don't": [42], 'take': [43], 'into': [44], 'consideration': [45], 'importance': [47], 'training': [49, 58], 'for': [50, 138], 'new': [51, 61], 'to': [53, 63, 76, 117, 125, 143, 170], 'offer': [54], 'best': [56, 65], 'service.The': [57], 'courses': [59], 'guide': [60], 'correct': [67], 'techniques': [68], 'which': [69, 145], 'improve': [70], 'their': [71], 'skills,': [72], 'knowledge,': [73], 'abilities': [75], 'wok': [77], 'within': [78], 'one': [79], 'teamwork.The': [80], 'multiple': [81], 'correlation': [82, 91], 'coefficient': [83], 'R=0.652': [84], 'indicates': [85], 'there': [87], 'is': [88, 141, 146], 'a': [89, 172], 'positive': [90], 'between': [92], 'independent': [94], 'variables': [95], '(training,': [96], 'transformational': [97], 'leadership,': [98], 'teamwork,': [99], 'work': [100], 'environment': [101], 'performance': [103], 'appraisal)': [104], 'service': [106], 'performance.The': [107], 'R2': [108], 'indicated': [109], 'generalizability': [111], 'model.It': [114], 'allows': [115], 'us': [116], 'generalize': [118], 'results': [120, 134], 'taken': [121], 'from': [122], 'respondents': [124], 'whole': [127], 'population.In': [128], 'this': [129], 'case': [130], 'it': [131], 'equals': [132], '0.425.The': [133], 'showed': [135], 'F-ratio': [137], 'these': [139], 'data': [140], 'equal': [142], '113.561,': [144], 'statistically': [147], 'significant': [148], 'p<0.05.Contribution': [150], ':': [151], 'This': [152], 'offers': [154], 'deeper': [155], 'about': [157], 'Service': [159], 'Performance': [160], 'Hospitality': [162], 'Industry': [163], 'Case': [164], 'Study': [165], 'Five': [167], 'stars': [168], 'Hotels,': [169], 'create': [171], 'balanced': [173], 'sustainable': [174], 'development': [176], 'Aqaba.': [178]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W3025414466', 'counts_by_year': [{'year': 2024, 'cited_by_count': 11}, {'year': 2023, 'cited_by_count': 5}, {'year': 2022, 'cited_by_count': 6}, {'year': 2021, 'cited_by_count': 2}, {'year': 2020, 'cited_by_count': 4}], 'updated_date': '2025-01-13T01:55:02.141752', 'created_date': '2020-05-21'}