Title: Features of the analysis of business processes of the company (on the example of customer service in a travel agency)
Abstract: Currently, for the effective development of the activities of any company, modern information technologies and information systems are used. In the conditions of digitalization of the economy, special attention is paid to business processes of interaction with customers of companies, the main requirement of which is the mobility of the proposed operations and services. The use of modern tools to improve business processes is designed to increase the efficiency of any company. Depending on the scope of the company, different tools are used. In this regard, it is advisable to describe and analyze the activities of the company, and then its business processes. The result a list of business processes requiring improvement will be.
Publication Year: 2019
Publication Date: 2019-10-24
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 2
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