Get quick answers to your questions about the article from our AI researcher chatbot
{'id': 'https://openalex.org/W2996550969', 'doi': None, 'title': 'Factors Affecting Customer Information/Knowledge Quality in Customer Relationship Management : Focused on Service Industry', 'display_name': 'Factors Affecting Customer Information/Knowledge Quality in Customer Relationship Management : Focused on Service Industry', 'publication_year': 2002, 'publication_date': '2002-01-01', 'ids': {'openalex': 'https://openalex.org/W2996550969', 'mag': '2996550969'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'http://www.koreascience.or.kr/article/ArticleFullRecord.jsp?cn=GOGGCJ_2002_v19n2_1', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S4306517766', 'display_name': 'Korean Management Science Review', 'issn_l': '1225-1100', 'issn': ['1225-1100', '2765-5687'], 'is_oa': False, 'is_in_doaj': False, 'is_core': False, 'host_organization': None, 'host_organization_name': None, 'host_organization_lineage': [], 'host_organization_lineage_names': [], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': [], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5074354712', 'display_name': 'Hyun-Joo Jung', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Hyun-Joo Jung', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5080620277', 'display_name': 'Joon Koh', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Joon Koh', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5079330539', 'display_name': 'Young‐Gul Kim', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Young-Gul Kim', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 0.0, 'has_fulltext': False, 'cited_by_count': 1, 'citation_normalized_percentile': {'value': 0.0, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 57, 'max': 64}, 'biblio': {'volume': '19', 'issue': '2', 'first_page': '1', 'last_page': '23'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Relationships, Behavior, and Loyalty', 'score': 0.9539, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Relationships, Behavior, and Loyalty', 'score': 0.9539, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T14484', 'display_name': 'Big Data Analysis in Various Industries', 'score': 0.9512, 'subfield': {'id': 'https://openalex.org/subfields/1710', 'display_name': 'Information Systems'}, 'field': {'id': 'https://openalex.org/fields/17', 'display_name': 'Computer Science'}, 'domain': {'id': 'https://openalex.org/domains/3', 'display_name': 'Physical Sciences'}}, {'id': 'https://openalex.org/T13169', 'display_name': 'Influence of Appearance Management Behavior in Consumer Choices', 'score': 0.9137, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/service-quality', 'display_name': 'Service Quality', 'score': 0.615018}, {'id': 'https://openalex.org/keywords/customer-intelligence', 'display_name': 'Customer intelligence', 'score': 0.5630427}, {'id': 'https://openalex.org/keywords/customer-relationship-management', 'display_name': 'Customer relationship management', 'score': 0.5605496}, {'id': 'https://openalex.org/keywords/relationship-marketing', 'display_name': 'Relationship Marketing', 'score': 0.556721}, {'id': 'https://openalex.org/keywords/business-to-business-relationships', 'display_name': 'Business-to-Business Relationships', 'score': 0.556587}, {'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.554942}, {'id': 'https://openalex.org/keywords/customer-loyalty', 'display_name': 'Customer Loyalty', 'score': 0.544328}, {'id': 'https://openalex.org/keywords/enterprise-relationship-management', 'display_name': 'Enterprise relationship management', 'score': 0.44254592}, {'id': 'https://openalex.org/keywords/customer-service-assurance', 'display_name': 'Customer Service Assurance', 'score': 0.42369577}], 'concepts': [{'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.75235546}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.6094563}, {'id': 'https://openalex.org/C31367271', 'wikidata': 'https://www.wikidata.org/wiki/Q5196444', 'display_name': 'Customer advocacy', 'level': 4, 'score': 0.5886841}, {'id': 'https://openalex.org/C57660159', 'wikidata': 'https://www.wikidata.org/wiki/Q5196460', 'display_name': 'Customer intelligence', 'level': 5, 'score': 0.5630427}, {'id': 'https://openalex.org/C98825075', 'wikidata': 'https://www.wikidata.org/wiki/Q485643', 'display_name': 'Customer relationship management', 'level': 2, 'score': 0.5605496}, {'id': 'https://openalex.org/C56739046', 'wikidata': 'https://www.wikidata.org/wiki/Q192060', 'display_name': 'Knowledge management', 'level': 1, 'score': 0.52566105}, {'id': 'https://openalex.org/C195094911', 'wikidata': 'https://www.wikidata.org/wiki/Q14167904', 'display_name': 'Process management', 'level': 1, 'score': 0.49083644}, {'id': 'https://openalex.org/C101276457', 'wikidata': 'https://www.wikidata.org/wiki/Q5196474', 'display_name': 'Customer retention', 'level': 4, 'score': 0.48145264}, {'id': 'https://openalex.org/C2779530757', 'wikidata': 'https://www.wikidata.org/wiki/Q1207505', 'display_name': 'Quality (philosophy)', 'level': 2, 'score': 0.46187213}, {'id': 'https://openalex.org/C27850374', 'wikidata': 'https://www.wikidata.org/wiki/Q5380405', 'display_name': 'Enterprise relationship management', 'level': 5, 'score': 0.44254592}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.43578967}, {'id': 'https://openalex.org/C61974975', 'wikidata': 'https://www.wikidata.org/wiki/Q5196436', 'display_name': 'Customer Service Assurance', 'level': 5, 'score': 0.42369577}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.39910427}, {'id': 'https://openalex.org/C41008148', 'wikidata': 'https://www.wikidata.org/wiki/Q21198', 'display_name': 'Computer science', 'level': 0, 'score': 0.25244308}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111472728', 'wikidata': 'https://www.wikidata.org/wiki/Q9471', 'display_name': 'Epistemology', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'http://www.koreascience.or.kr/article/ArticleFullRecord.jsp?cn=GOGGCJ_2002_v19n2_1', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S4306517766', 'display_name': 'Korean Management Science Review', 'issn_l': '1225-1100', 'issn': ['1225-1100', '2765-5687'], 'is_oa': False, 'is_in_doaj': False, 'is_core': False, 'host_organization': None, 'host_organization_name': None, 'host_organization_lineage': [], 'host_organization_lineage_names': [], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 0, 'referenced_works': [], 'related_works': ['https://openalex.org/W3159641230', 'https://openalex.org/W2994907001', 'https://openalex.org/W2992928209', 'https://openalex.org/W2978129420', 'https://openalex.org/W2972262385', 'https://openalex.org/W2921412982', 'https://openalex.org/W2902427633', 'https://openalex.org/W2825709371', 'https://openalex.org/W2758249394', 'https://openalex.org/W2554600264', 'https://openalex.org/W2493871342', 'https://openalex.org/W2355317907', 'https://openalex.org/W2344883778', 'https://openalex.org/W2323146740', 'https://openalex.org/W2297075254', 'https://openalex.org/W2169186078', 'https://openalex.org/W2051387792', 'https://openalex.org/W1544890720', 'https://openalex.org/W1528312858', 'https://openalex.org/W1518240354'], 'abstract_inverted_index': None, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2996550969', 'counts_by_year': [{'year': 2014, 'cited_by_count': 1}], 'updated_date': '2024-09-18T23:33:56.064184', 'created_date': '2019-12-26'}