Working conditions, mental health and coping of staff in social work with refugees and homeless individuals: A scoping review

Name: Work Video:
Duration: 3 min 30 s
Tanja Wirth; Janika Mette; Jerrit Prill; Volker Harth; Albert Nienhaus
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3373, 3389, 3508, 3515, 3576, 3605, 3620, 3622, 3640, 3650, 3741, 3762, 3785, 3792, 3861, 3901, 3915, 3932, 3957, 4015, 4087, 4140, 4179, 4271, 4305], 'the': [5, 197, 374, 402, 411, 431, 443, 456, 494, 504, 564, 598, 618, 624, 639, 661, 672, 680, 712, 736, 758, 832, 836, 901, 907, 930, 940, 945, 963, 1055, 1082, 1093, 1126, 1130, 1133, 1137, 1167, 1223, 1241, 1269, 1307, 1342, 1399, 1476, 1548, 1584, 1620, 1729, 1736, 1744, 1748, 1777, 1785, 1793, 1835, 1847, 1854, 1886, 1904, 1932, 1943, 1960, 1983, 1999, 2013, 2031, 2056, 2121, 2234, 2268, 2295, 2329, 2337, 2366, 2386, 2390, 2454, 2518, 2534, 2540, 2546, 2576, 2579, 2584, 2596, 2636, 2648, 2652, 2663, 2667, 2671, 2708, 2734, 2744, 2751, 2767, 2776, 2785, 2789, 2852, 2910, 3052, 3106, 3123, 3126, 3152, 3161, 3217, 3233, 3248, 3273, 3332, 3335, 3487, 3509, 3516, 3565, 3571, 3644, 3662, 3674, 3681, 3723, 3729, 3735, 3742, 3757, 3779, 3793, 3842, 3933, 3951, 4090, 4098, 4118, 4149, 4164, 4208, 4219, 4228, 4265, 4272, 4312], 'CommunityVolume': [6], '27,': [7], 'Issue': [8], '4': [9, 2987, 2990, 2995, 3004, 3011, 3030, 3034], 'p.': [10], 'e257-e269': [11], 'REVIEW': [12], 'ARTICLEOpen': [13], 'Access': [14], 'Working': [15], 'conditions,': [16], 'mental': [17, 568, 723, 860, 1667, 1755, 1891, 1905, 2247, 2481], 'health': [18, 569, 724, 762, 861, 867, 1170, 1668, 1797, 1892, 1906, 1935, 2252], 'and': [19, 28, 46, 68, 97, 119, 141, 164, 185, 194, 199, 223, 245, 274, 296, 318, 341, 362, 371, 376, 408, 413, 448, 476, 480, 492, 499, 518, 530, 573, 582, 608, 651, 669, 687, 701, 709, 752, 774, 807, 831, 850, 874, 877, 887, 982, 984, 1018, 1037, 1045, 1062, 1092, 1098, 1117, 1153, 1166, 1181, 1189, 1218, 1244, 1257, 1284, 1291, 1318, 1323, 1326, 1349, 1373, 1409, 1424, 1484, 1518, 1526, 1543, 1575, 1633, 1705, 1725, 1752, 1759, 1772, 1787, 1822, 1840, 1869, 1875, 1877, 1899, 1928, 1934, 1973, 2019, 2022, 2034, 2064, 2070, 2106, 2142, 2161, 2168, 2223, 2244, 2250, 2257, 2262, 2279, 2290, 2307, 2311, 2351, 2399, 2419, 2426, 2466, 2485, 2487, 2532, 2550, 2569, 2574, 2590, 2599, 2627, 2659, 2710, 2720, 2806, 2844, 2931, 2992, 3046, 3058, 3076, 3085, 3094, 3103, 3116, 3154, 3166, 3189, 3220, 3250, 3289, 3307, 3407, 3410, 3425, 3454, 3512, 3523, 3528, 3709, 3719, 3795, 3803, 3854, 3884, 3903, 3906, 3930, 3947, 3968, 4040, 4043, 4105, 4121, 4128, 4184, 4200, 4205, 4210, 4330], 'coping': [20, 571, 703, 1201, 1470, 1505, 1757, 1911, 2249, 2483], 'of': [21, 180, 357, 430, 455, 478, 488, 501, 512, 575, 600, 611, 617, 690, 722, 738, 760, 772, 838, 859, 865, 896, 909, 929, 942, 965, 990, 1032, 1096, 1128, 1169, 1179, 1246, 1252, 1338, 1412, 1457, 1469, 1478, 1516, 1522, 1554, 1588, 1623, 1630, 1682, 1731, 1761, 1795, 1805, 1829, 1859, 1880, 1907, 1926, 1937, 1971, 1985, 2017, 2082, 2116, 2188, 2237, 2300, 2342, 2413, 2442, 2471, 2494, 2539, 2548, 2578, 2606, 2651, 2666, 2715, 2766, 2775, 2819, 2840, 2855, 2912, 2952, 2954, 2976, 2997, 3074, 3083, 3108, 3110, 3125, 3131, 3280, 3334, 3337, 3387, 3421, 3432, 3462, 3567, 3610, 3627, 3630, 3725, 3756, 3788, 3838, 3881, 3935, 3950, 4063, 4138, 4175, 4186, 4207, 4218, 4267, 4274, 4318], 'staff': [22, 576, 727, 788, 844, 949, 1544, 1569, 1699, 1762, 1863, 1882, 1917, 1939, 2151, 2179, 2888, 3147, 3159, 3246, 3404, 3574, 3608, 3914, 3956, 4003, 4033, 4139, 4326], 'social': [24, 432, 542, 578, 790, 803, 846, 891, 951, 972, 991, 1060, 1134, 1247, 1260, 1272, 1287, 1316, 1339, 1361, 1452, 1488, 1571, 1669, 1683, 1701, 1764, 1865, 2154, 2181, 2210, 2475, 2856, 2890, 3114, 3149, 3916, 3936, 3958, 4238], 'work': [25, 398, 543, 579, 708, 791, 804, 847, 992, 1040, 1139, 1261, 1377, 1479, 1489, 1572, 1684, 1702, 1714, 1765, 1866, 1933, 2018, 2155, 2182, 2477, 3127, 3132, 3150, 3578, 3823, 3849, 3863, 3883, 3917, 3959, 4147, 4183], 'with': [26, 515, 553, 580, 805, 848, 1163, 1191, 1398, 1416, 1430, 1573, 1597, 1715, 1826, 1867, 1903, 2172, 2180, 2336, 2707, 2816, 3192, 3283, 3309, 3691, 3744, 3864, 3874, 3965, 4020, 4035, 4103, 4157, 4282], 'refugees': [27, 581, 773, 806, 849, 897, 913, 995, 1574, 1704, 1868, 2164, 3902], 'homeless': [29, 531, 583, 662, 775, 808, 851, 997, 1527, 1549, 1576, 1706, 1773, 1870, 2166, 2790, 2804, 3155, 3251, 3276, 3284, 3343, 3391, 3488, 3517, 3645, 3684, 3692, 3796, 3843, 3904, 3969, 4093, 4099, 4143, 4313, 4351], 'individuals:': [30], 'A': [31, 629, 1809, 2554, 2713, 2739], 'scoping': [32, 558, 1810, 1851, 2611, 2640, 2735], 'review': [33, 473, 559, 1049, 1075, 1778, 1811, 1833, 1852, 2146, 2736], 'Tanja': [34, 38, 62, 211, 215, 239], 'Wirth,': [35, 63, 212, 240], 'Corresponding': [36, 213], 'Author': [37, 214], 'Wirth': [39, 216], '[email protected]': [40, 217], 'orcid.org/0000-0001-6762-4430': [41, 218], 'Competence': [42, 64, 160, 219, 241, 337], 'Centre': [43, 56, 65, 78, 102, 124, 146, 161, 174, 220, 233, 242, 255, 279, 301, 323, 338, 351], 'for': [44, 50, 66, 72, 85, 95, 107, 117, 129, 139, 151, 162, 168, 190, 205, 221, 227, 243, 249, 262, 272, 284, 294, 306, 316, 328, 339, 345, 367, 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[86, 108, 130, 152, 206, 263, 285, 307, 329, 383, 3678], 'papers': [87, 109, 131, 153, 207, 264, 286, 308, 330, 384], 'by': [88, 110, 132, 154, 208, 265, 287, 309, 331, 385, 401, 423, 589, 1212, 1838, 1915, 2127, 2316, 2328, 2347, 2378, 2395, 2401, 2566, 2694, 3049, 3229, 3617, 3714, 4046, 4071, 4202, 4216, 4290], 'this': [89, 111, 133, 155, 209, 266, 288, 310, 332, 386, 513, 768, 825, 1048, 1734, 1803, 1881, 1895, 1908, 1916, 1938, 2199, 2633, 2639], 'authorJanika': [90, 267], 'Mette,': [91, 268], 'Janika': [92, 269], 'Mette': [93, 270], 'Institute': [94, 116, 138, 271, 293, 315], 'Occupational': [96, 118, 140, 181, 273, 295, 317, 358], 'Maritime': [98, 120, 142, 275, 297, 319], 'Medicine,': [99, 121, 143, 182, 276, 298, 320, 359], 'GermanySearch': [106, 128, 150, 204, 283, 305, 327, 381], 'authorJerrit': [112, 289], 'Prill,': [113, 290], 'Jerrit': [114, 291], 'Prill': [115, 292], 'authorVolker': [134, 311], 'Harth,': [135, 312], 'Volker': [136, 313], 'Harth': [137, 314], 'authorAlbert': [156, 333], 'Nienhaus,': [157, 334], 'Albert': [158, 335], 'Nienhaus': [159, 336], 'Department': [179, 356], 'Hazardous': [183, 360], 'Substances': [184, 361], 'Public': [186, 363], '(AGG),': [188, 365], 'Institution': [189, 366, 403], 'Statutory': [191, 368, 405], 'Accident': [192, 369, 406], 'Insurance': [193, 370, 407], 'Prevention': [195, 372, 409], 'Welfare': [200, 377, 414], '(BGW),': [202, 379, 416], 'author': [210, 387, 2519], 'First': [388], 'published:': [389], '01': [390], 'March': [391], '2019': [392], 'https://doi.org/10.1111/hsc.12730Citations:': [393], '36': [394, 2984], 'Funding': [395], 'information': [396, 2409, 2512], 'This': [397, 557, 1074, 1832, 1850, 4011], 'was': [399, 621, 632, 728, 840, 1472, 1812, 1992, 2001, 2027, 2052, 2137, 2298, 2314, 2371, 2376, 2557, 2687, 2692, 2748, 2932, 3142, 3371, 3449, 3783, 3910, 3960, 4230], 'supported': [400, 3799, 4289], 'The': [419, 437, 528, 614, 720, 770, 863, 894, 1030, 1104, 1141, 1176, 1197, 1467, 2024, 2085, 2134, 2145, 2309, 2373, 2458, 2536, 2604, 2689, 3561], 'funds': [420], 'were': [421, 587, 636, 658, 714, 914, 1414, 1428, 1557, 1953, 1977, 2008, 2094, 2111, 2125, 2195, 2212, 2219, 2227, 2265, 2281, 2334, 2344, 2360, 2363, 2393, 2430, 2444, 2462, 2496, 2515, 2542, 2587, 2683, 2703, 2718, 2724, 2731, 2797, 2822, 2914, 3120, 3267, 3314, 3426, 3489, 3579, 3677, 3707, 3938, 4004, 4084, 4115, 4302], 'provided': [422], 'a': [424, 509, 524, 644, 648, 653, 698, 702, 745, 784, 988, 1072, 1150, 1213, 1335, 1410, 1790, 1827, 2402, 2435, 2448, 2592, 2607, 2841, 2928, 3081, 3139, 3143, 3292, 3328, 3342, 3351, 3368, 3377, 3382, 3390, 3413, 3419, 3429, 3450, 3458, 3532, 3603, 3611, 3726, 3763, 3771, 3786, 3835, 4061, 4074, 4173, 4268, 4275, 4306, 4316, 4321, 4354], 'non-profit': [425], 'organisation': [426, 1127, 2190, 2470, 3109, 3336], 'that': [427, 1108, 1145, 1200, 1451, 1498, 1551, 1568, 1594, 1698, 3136, 3484, 3790, 3847, 3898, 4002, 4032, 4112, 4135, 4261, 4286], 'is': [428, 765, 899, 1064, 1592, 1718, 1735, 2613], 'part': [429], 'security': [433], 'system': [434, 3163, 3219], 'funder': [438], 'had': [439, 854, 2169, 2286, 2927, 3657, 3699], 'no': [440, 2323, 3495], 'role': [441, 1352, 1422, 3226], 'study': [444, 1336, 1738, 1830, 2135, 2421, 2585, 2768, 2926, 2943, 2977, 3060, 3326, 4000], 'design,': [445, 2422], 'data': [446, 2387, 2427, 2561], 'collection': [447, 2428], 'analysis,': [449], 'decision': [450, 1327, 2324, 3452], 'to': [451, 462, 484, 507, 547, 561, 732, 735, 783, 795, 834, 994, 1015, 1021, 1066, 1122, 1156, 1187, 1207, 1221, 1281, 1474, 1580, 1583, 1602, 1619, 1628, 1741, 1780, 1788, 1817, 1823, 1862, 2012, 2037, 2091, 2163, 2287, 2453, 2498, 2572, 2583, 2595, 2644, 3072, 3091, 3105, 3170, 3177, 3225, 3245, 3364, 3474, 3563, 3648, 3658, 3680, 3704, 3722, 3913, 3940, 3945, 3961, 4007, 4181, 4327, 4348, 4350], 'publish': [452], 'or': [453, 996, 1136, 1611, 1652, 1678, 2059, 2062, 2066, 2068, 2072, 2074, 2165, 2208, 2358, 2826, 2903, 3021, 3070, 3275, 3494, 3570, 3683, 3717, 3728, 4018, 4092, 4163], 'preparation': [454], 'manuscript.': [457], 'AboutSectionsPDF': [458], 'ToolsRequest': [459], 'permissionExport': [460], 'citationAdd': [461], 'favoritesTrack': [463], 'citation': [464], 'ShareShare': [465], 'Give': [466], 'accessShare': [467, 470], 'full': [468, 2122, 2722, 2745], 'text': [469, 2123, 2746], 'full-text': [471, 486, 510], 'accessPlease': [472], 'our': [474, 1732], 'Terms': [475, 498], 'Conditions': [477, 500], 'Use': [479], 'check': [481], 'box': [482], 'below': [483, 506], 'share': [485, 508], 'version': [487, 511, 2506], 'article.I': [489], 'have': [490, 777, 1149, 1239, 1645], 'read': [491], 'accept': [493], 'Wiley': [495], 'Online': [496], 'Library': [497], 'UseShareable': [502], 'LinkUse': [503], 'link': [505], 'article': [514], 'your': [516], 'friends': [517, 4162], 'colleagues.': [519, 4106], 'Learn': [520], 'more.Copy': [521], 'URL': [522], 'Share': [523], 'linkShare': [525], 'onFacebookTwitterLinkedInRedditWechat': [526], 'Abstract': [527], 'refugee': [529, 966, 2861, 3153, 3249, 3274, 3320, 3463, 3510, 3612, 3682, 3736, 3758, 3794, 3967, 4064, 4091, 4154], 'population': [532], 'has': [533, 919, 958, 1111, 1202], 'been': [534, 779], 'increasing': [535, 780, 890, 3408], 'worldwide': [536, 898], 'recent': [538, 923], 'years.': [539], 'Staff': [540, 743, 801, 853, 970], 'provide': [544, 987], 'practical': [545, 793, 2159], 'help': [546, 794, 2160, 3171, 4008], 'these': [548, 796, 943, 1266, 2083, 2173, 2194, 2362, 2499, 2820, 3101, 3705], 'populations,': [549], 'but': [550, 730, 2892, 2907], 'often': [551, 818, 1535, 3973], 'struggle': [552, 1311], 'high': [554, 683, 1294, 1420, 3369, 3398, 4136], 'job': [555, 565, 677, 699, 718, 813, 856, 872, 876, 1115, 1131, 1147, 1159, 1242, 1402, 1417, 1485, 1650, 1749, 1753, 1873, 1876, 1922, 2241, 2473, 3063, 3084, 3112, 3144, 3265, 3293, 3329, 3366, 3379, 3675, 3953, 4082, 4235], 'demands.': [556, 1118], 'aims': [560, 1740, 1779, 2418], 'systematically': [562, 1742], 'map': [563, 1743], 'demands,': [566, 814, 1750, 2242], 'resources,': [567, 1754, 2246], 'problems,': [570], 'strategies': [572, 1471, 1506, 1758, 1912, 2484], 'needs': [574, 1760, 1929], 'individuals.': [584, 852, 998, 1871], 'Relevant': [585, 1951], 'studies': [586, 620, 635, 642, 657, 755, 1449, 1825, 1950, 1952, 2102, 2148, 2176, 2217, 2264, 2343, 2392, 2433, 2443, 2495, 2541, 2669, 2730, 2778, 2787, 2812, 2821, 2850, 2883, 2918, 2956, 3054, 3134, 3236, 3271, 3279, 3375, 3482, 3507, 3514, 3733, 3789, 3896, 4029, 4088, 4096, 4310, 4359], 'identified': [588, 715, 1954, 3121, 3286, 3327, 3448, 3519, 3738, 4304], 'searching': [590], 'seven': [591, 1962], 'electronic': [592, 1963], 'databases': [593, 1976, 2040], 'from': [594, 707, 711, 820, 1265, 1289, 1341, 1537, 1942, 1979, 2389, 2432, 2491, 2517, 3734, 3821, 3888, 4038, 4097, 4125, 4160, 4177, 4227, 4311], 'their': [595, 816, 1034, 1038, 1068, 1282, 1286, 1364, 1514, 1520, 1555, 1589, 1713, 1721, 1920, 1980, 2092, 3097, 3168, 3172, 3346, 3394, 3568, 3577, 3631, 3822, 3848, 3862, 3882, 3908, 3966, 4009, 4168, 4182, 4291], 'inception': [596, 1981], 'until': [597, 1982, 1995, 2369, 2685], 'end': [599, 908, 1984], 'May': [601, 1986], '2018,': [602, 1987], 'as': [603, 605, 697, 716, 815, 956, 975, 1071, 1125, 1195, 1293, 1405, 1508, 1608, 2214, 2216, 2240, 2564, 2898, 3068, 3078, 3080, 3164, 3241, 3291, 3316, 3350, 3376, 3396, 3531, 3770, 3942, 3944, 3971, 4073, 4232, 4320, 4353], 'well': [604, 2215, 3079, 3943], 'Google': [606, 2050, 2097], 'Scholar': [607, 2051], 'reference': [609, 2114], 'lists': [610, 2115], 'included': [612, 619, 637, 679, 2119, 2147, 2228, 2266, 2391, 2668, 2732, 2808, 2846, 2955, 3053, 4012], 'articles.': [613], 'methodological': [615, 2649, 2664], 'quality': [616, 2608, 2665, 3431], 'assessed': [622, 2662, 2725], 'using': [623, 2447, 2501, 2559, 2670], 'Mixed': [625, 2672, 2971], 'Methods': [626, 2673], 'Appraisal': [627, 2674], 'Tool.': [628], 'thematic': [630, 2555], 'analysis': [631, 2556], 'conducted.': [633], 'Twenty-five': [634], 'review.': [640, 2200, 2269], 'Fourteen': [641], 'followed': [643, 1834], 'quantitative': [645, 1365], 'approach,': [646], 'six': [647], 'qualitative': [649, 2256, 2492, 2503, 2560, 3056, 3402, 4028], 'approach': [650, 2964], 'five': [652, 2792, 3374], 'mixed-method': [654], 'approach.': [655], 'Most': [656], 'conducted': [659, 1813, 2149, 2220, 2315, 2558, 2798, 2823, 3688], 'sector': [663, 3252, 3511, 3518, 3693, 3737, 3797, 4100, 4314], '(56%),': [664], 'North': [666, 2978], 'America': [667, 2979], '(52%)': [668], 'published': [670, 2103, 2108, 2289], 'after': [671, 2003, 2120], 'year': [673, 2412], '2009': [674], '(68%).': [675], 'Common': [676], 'demands': [678, 873, 1160, 1192, 1245, 1258, 1366, 1375, 1711, 1874, 1898, 2465, 3064, 3102, 3266, 3672, 3954, 4037, 4083], 'bureaucratic': [681, 1425, 3140, 3218], 'system,': [682], 'caseloads,': [684], "clients'": [685, 3521, 3526], 'suffering': [686, 830, 3522], 'little': [688, 1717, 3493, 3572, 4119], 'experience': [689, 3575], 'success.': [691], 'Maintaining': [692], 'professional': [693, 1035, 3963], 'boundaries': [694, 3964], 'counted': [695, 915], 'both': [696, 1383], 'demand': [700, 3145, 3294, 3447, 3534], 'strategy.': [704], 'Deriving': [705], 'meaning': [706, 3820], 'support': [710, 1002, 1288, 2162, 4120, 4226], 'team': [713, 2297, 2368, 4229], 'important': [717, 4234], 'resources.': [719, 3180], 'prevalence': [721], 'problems': [725, 892, 1171, 1893, 3769, 4102], 'among': [726, 1894, 3871], 'high,': [729], 'difficult': [731], 'compare': [733], 'due': [734, 2863, 3176, 3473], 'use': [737, 1468], 'different': [739, 1078, 2354, 2455], 'instruments': [740, 2429], 'studies.': [742, 1267, 2580, 4308], 'expressed': [744], 'need': [746, 785, 946], 'ongoing': [748], 'training,': [749], 'external': [750], 'counselling': [751, 980], 'supervision.': [753], 'Further': [754, 3481], 'should': [756, 880], 'examine': [757, 1067], 'effectiveness': [759, 864], 'workplace': [761, 866, 1283, 2251], 'interventions.': [763, 2253], 'What': [764, 824, 1872, 1910, 1924], 'known': [766, 1593, 1719, 1941], 'about': [767, 1552, 1720, 1747, 2356, 3096, 3428, 3491, 4117], 'topic': [769], 'numbers': [771, 1566], 'individuals': [776, 809, 1528, 1577, 1707, 2167, 3038, 3285, 3905], 'recently': [778, 2630], 'worldwide,': [781], 'leading': [782, 1627], 'qualified': [787, 948], 'providing': [792], 'highly': [797, 1530, 1767], 'vulnerable': [798, 1531, 1768], 'client': [799, 1532, 1769, 2020, 3221], 'groups.': [800], 'may': [810, 1708], 'face': [811, 1709], 'particular': [812, 1710], 'clients': [817, 839, 1556, 1599, 3424, 3569, 3632, 3745, 3865, 3941, 4014, 4039, 4047, 4072], 'suffer': [819, 1536], 'serious': [821, 1585], 'traumatic': [822, 1538, 1586, 1604, 3529], 'experiences.': [823, 1539], 'paper': [826], 'adds': [827], 'Encountering': [828], "client's": [829], 'inability': [833, 3562], 'change': [835, 3564, 3900], 'situation': [837, 1215, 1936, 3566], 'specifically': [841], 'demanding': [842], 'good': [855, 2740, 4269], 'satisfaction': [857, 1486, 1651, 3887], 'regardless': [858], 'problems.': [862], 'interventions': [868, 1927, 2486], 'aimed': [869, 1065], 'at': [870, 900, 1376, 2824, 2830, 2834, 3470, 3857], 'reducing': [871], 'strengthening': [875], 'personal': [878, 1523, 1751, 1878, 2245, 2479, 3086, 3117, 4322, 4355], 'resources': [879, 1116, 1148, 1243, 1256, 1322, 1403, 1879, 1900, 2467, 3047, 3087, 3104, 3931, 4301], 'be': [881, 1263, 1581, 1696, 2288, 2326, 3649], 'further': [882, 1022, 1052, 1143, 2047, 3237, 3264, 4344], 'investigated.': [883], '1': [884, 2986, 2989, 2994, 3010, 3029, 3033], 'INTRODUCTION': [885], 'Flight': [886], 'homelessness': [888], 'are': [889, 1051, 1161, 1279, 1578, 1600, 1883, 1890, 1901, 1913, 1940, 2779], 'today.': [893], 'number': [895], 'highest': [902], 'level': [903], 'ever': [904], 'recorded.': [905], 'By': [906, 1775], '2017,': [910], '25.4': [911], 'million': [912], '(UNHCR,': [916], '2018).': [917, 938], 'Homelessness': [918], 'considerably': [920], 'increased': [921, 959, 1519], 'during': [922], 'years': [924], 'almost': [926], 'all': [927, 2038, 2117, 2906, 3876], 'countries': [928, 954], 'European': [931], 'Union': [932], '(FEANTSA': [933], 'Fondation': [935], 'Abbé': [936], 'Pierre,': [937], 'In': [939, 1047, 1334, 1396, 2638, 2905, 3055, 3157, 3381, 3401, 3457, 3834, 4151, 4223], 'course': [941, 2843], 'developments,': [944], 'services': [952, 973, 986, 1044, 3188], 'such': [955, 974, 1124, 1404, 1507, 2239, 2897], 'considerably,': [960], 'especially': [961], 'area': [964], 'aid': [967, 1541, 3464, 3759, 4065], '(Filsinger,': [968, 1024], '2017).': [969, 1640, 2881, 3480, 3777, 4080], 'reception': [976, 2835], 'centres,': [977, 2828, 2836], 'emergency': [978], 'shelters,': [979], 'centres': [981], 'outreach': [983], 'drop-in': [985], 'variety': [989, 1828, 3082, 3787], 'activities': [993, 2156], 'Amongst': [999], 'others,': [1000, 1278], 'they': [1001, 1050, 1193, 1310, 2230, 3066, 3415, 3624, 3656, 3816, 3972, 4123, 4171, 4197, 4287], 'them': [1003, 1014, 1020, 1860, 3090, 3978], 'legal': [1005, 3475], 'matters,': [1006], 'preparing': [1008], 'applications,': [1009], 'finding': [1011, 1406], 'accommodation,': [1012], 'accompany': [1013], 'local': [1016], 'authorities': [1017], 'refer': [1019, 1121, 1618, 1861], 'assistance': [1023], '2017;': [1025, 2871, 3542, 3749], 'Kosny': [1026, 3205, 3551, 3987, 4056], 'Eakin,': [1028, 3207, 3553, 3989, 4025, 4058], '2008).': [1029, 4026, 4059], 'structure': [1031], 'staff,': [1033, 2795, 2900], 'education': [1036], 'specific': [1039, 1114, 1722, 1796, 3679, 4361], 'tasks': [1041], 'differ': [1042], 'between': [1043, 2750, 3216], 'countries.': [1046], 'described': [1053, 1607, 1884, 2780, 3315, 4198, 4264], 'under': [1054, 1312, 2615], 'collective': [1056], 'term': [1057], '‘staff': [1058], 'work’': [1061], 'it': [1063, 1512, 1694, 1815, 3782], 'working': [1069, 1426, 1596, 1723, 2815, 3137, 3282, 3348, 3791, 3873, 4277, 4281], 'conditions': [1070, 1427, 1724], 'whole.': [1073], 'follows': [1076], 'two': [1077, 1203, 2107, 2348, 2656, 2752, 2802], 'theoretical': [1079], 'models,': [1080], 'namely': [1081], 'Job': [1083, 3360], 'Demands-Resources': [1084], 'model': [1085, 1106, 1142, 1198], '(J-DR': [1086], 'model;': [1087], 'Bakker': [1088], 'Demerouti,': [1090, 1174], '2007)': [1091], 'Transactional': [1094, 1177], 'Model': [1095, 1178], 'Stress': [1097, 1180], 'Coping': [1099, 1182], '(Lazarus': [1100], 'Folkman,': [1102, 1227, 1236], '1984).': [1103, 1237], 'J-DR': [1105, 1400], 'assumes': [1107, 1144, 1199], 'every': [1109], 'occupation': [1110], 'its': [1112], 'own': [1113], 'These': [1119, 1565, 1616], 'can': [1120, 1154, 1262, 1695], 'areas': [1123], 'work,': [1129, 2472, 2891, 3111, 3471], 'content,': [1132, 2474, 3113, 3367], 'relations': [1135, 3115, 3928, 3937, 4239], 'physical': [1138, 4212], 'environment.': [1140, 3128, 4278], 'available': [1146, 2292], 'motivational': [1151], 'potential': [1152, 1726], 'lead': [1155, 3071], 'engagement,': [1157], 'while': [1158, 1419], 'associated': [1162, 1415, 1429, 1902], "employees'": [1164], 'strain': [1165], 'development': [1168, 1794, 4273], '(Bakker': [1172], '2007).': [1175, 1305, 1494, 3670, 3925], 'describes': [1183], 'how': [1184], 'people': [1185, 3697, 3890], 'try': [1186], 'manage': [1188], 'cope': [1190], 'perceive': [1194, 1285], 'stressful.': [1196], 'functions:': [1204], 'one': [1205, 1219, 1270, 2317, 2396, 2509, 2829, 2833, 2837, 2845, 2908, 2925, 3325, 3385, 3606], 'refers': [1206, 1220], 'regulating': [1208], 'emotional': [1209, 1374], 'distress': [1210, 3615, 3772, 4075], 'caused': [1211, 3616, 3713], 'stressful': [1214, 3703], '(emotion-focused': [1216], 'coping)': [1217], 'solving': [1222, 1510], 'problem': [1224, 1509], '(problem-focused': [1225], 'coping;': [1226], 'Lazarus,': [1228], 'Dunkel-Schetter,': [1229], 'DeLongis,': [1230], 'Gruen,': [1232], '1986;': [1233], 'Lazarus': [1234], 'Studies': [1238, 2201, 2226], 'examined': [1240, 2793, 2813, 2838], 'workers': [1248, 1273, 1340, 1362, 1453, 1502, 1542, 1657, 1670, 2207, 2857, 3321, 3465, 3639, 3694, 3706, 3760, 4155, 4263], 'various': [1250], 'fields': [1251, 1681], 'work.': [1253, 1806, 3338, 4169], 'Some': [1254, 2882, 3263, 3339, 4027], 'general': [1255, 2408, 4165], 'derived': [1264], 'On': [1268, 1306, 3778], 'hand,': [1271, 1309, 3781], 'find': [1274], 'reward': [1275], 'helping': [1277, 3889], 'committed': [1280], 'colleagues': [1290, 3946], 'supervisors': [1292, 4104, 4127, 4292], '(Drüge': [1295, 1392], 'Schleider,': [1297, 1394], '2016;': [1298, 3538, 3827, 4243], 'Stalker,': [1299], 'Mandell,': [1300], 'Frensch,': [1301], 'Harvey,': [1302], 'Wright,': [1304], 'other': [1308, 1389, 2039, 2185, 2894, 3193, 3780, 4358], 'permanent': [1313], 'changes': [1314, 3311], 'policy': [1317, 2277], 'legislation,': [1319], 'restricted': [1320], 'financial': [1321, 3179, 3243], 'limited': [1324], 'control': [1325, 3422, 3469], 'latitudes': [1328], '(Lloyd,': [1329], 'King,': [1330], 'Chenoweth,': [1332], '2002).': [1333, 1466], 'sample': [1337, 2854, 4062], 'Nordic': [1343], 'countries,': [1344], '42%': [1345], 'experienced': [1346, 1454, 3614], 'heavy': [1347, 3406], 'workloads': [1348, 3409], '45%': [1350], 'major': [1351, 2460, 2597, 3533], 'conflicts': [1353, 3227], '(Blomberg,': [1354], 'Kallio,': [1355], 'Kroll,': [1356], 'Saarinen,': [1358], '2015).': [1359, 2526, 3894, 4195, 4296], 'German': [1360, 2080, 2110, 3459, 3764], 'perceived': [1363, 1921, 3067, 3160, 3345, 3646, 4068], '(mean': [1367], '[M]': [1368], '=': [1369, 1379, 2332, 2756, 2958], '62': [1370], 'vs.': [1371, 1381], '55)': [1372], '(M': [1378], '69': [1380], '52,': [1382], 'p': [1384], '<': [1385], '0.001)': [1386], 'higher': [1387], 'than': [1388], 'professionals': [1390, 1595, 2814], 'did': [1391, 2884, 2919], '2016).': [1395], 'accordance': [1397, 2706], 'model,': [1401], 'reward,': [1407], 'commitment': [1408], 'sense': [1411, 1521, 4317], 'community': [1413, 2800], 'satisfaction,': [1418], 'workload,': [1421], 'ambiguity': [1423], 'burnout': [1431, 1458, 1482], '(Beckmann,': [1432], 'Maar,': [1433], 'Otto,': [1434], 'Schaarschuch,': [1435], 'Schrödter,': [1437], '2009;': [1438], 'Söderfeldt,': [1439, 1440], 'Warg,': [1442], '1995;': [1443, 1636], 'Yürür': [1444], 'Sarikaya,': [1446], '2012).': [1447], 'Accordingly,': [1448], 'found': [1450, 1473, 1497, 3135, 3483, 3897, 4031, 4111, 4360], 'above-average': [1455], 'levels': [1456], '(Borritz': [1459], 'et': [1460, 1464, 1492, 1638, 1664, 1686, 1690, 2622, 2678, 2873, 3258, 3296, 3435, 3478, 3501, 3536, 3540, 3548, 3584, 3588, 3668, 3747, 3775, 3810, 3825, 3829, 3923, 3984, 4053, 4078, 4108, 4131, 4241, 4245, 4253, 4257, 4333, 4337, 4341], 'al.,': [1461, 1465, 1493, 1639, 1665, 1687, 1691, 2623, 2679, 2874, 3259, 3297, 3436, 3479, 3502, 3537, 3541, 3549, 3585, 3589, 3669, 3748, 3776, 3811, 3826, 3830, 3924, 3985, 4054, 4079, 4242, 4246, 4254, 4334, 4338], '2006;': [1462], 'Lloyd': [1463], 'buffer': [1475], 'effects': [1477], 'stress': [1480, 3244, 4329], 'on': [1481, 1647, 2139, 2150, 2205, 2233, 2410, 2513, 2647, 3304, 3497, 4214], 'variables': [1483], 'samples': [1490], '(Stalker': [1491], 'Anderson': [1495], '(2000)': [1496, 3212], 'if': [1499], 'child': [1500, 1655], 'protection': [1501], 'used': [1503], 'active': [1504], 'more,': [1511], 'lessened': [1513], 'feelings': [1515, 3073, 4185], 'depersonalisation': [1517], 'accomplishment.': [1524], 'Refugees': [1525, 3041], 'represent': [1529], 'groups': [1533, 1770, 2187], 'who': [1534, 2157, 2858, 3698], 'Refugee': [1540], 'shelters': [1546, 2805], 'reported': [1550, 2231, 2588, 3048, 3062, 3183, 3405, 3466, 3582, 3767, 3878, 4001, 4086, 4172, 4285, 4315], '40%–60%': [1553], 'traumatised': [1558, 1598], '(Pell,': [1559], '2013;': [1560], 'Schutt': [1561], 'Fennell,': [1563], '1992).': [1564], 'indicate': [1567], 'likely': [1579], 'exposed': [1582], 'histories': [1587], 'clients.': [1590, 2174, 4010], 'It': [1591], 'susceptible': [1601], 'secondary': [1603], 'stress,': [1605, 1648, 3077], 'also': [1606, 2184, 2196, 2445, 2893, 3182, 3580, 4030], 'vicarious': [1609], 'traumatisation': [1610], 'compassion': [1612], 'fatigue': [1613], '(Figley,': [1614, 1635], '1995).': [1615, 1692], 'concepts': [1617], 'negative': [1621, 3069, 4158], 'impacts': [1622], 'indirect': [1624], 'trauma': [1625], 'exposure,': [1626, 2424], 'symptoms': [1629], 'intrusion,': [1631], 'avoidance': [1632], 'arousal': [1634], 'Molnar': [1637], 'So': [1641], 'far,': [1642], 'literature': [1643, 1746, 1786], 'reviews': [1644, 2612], 'focused': [1646, 2204], 'burnout,': [1649], 'resilience': [1653], 'welfare': [1656, 3162], '(McFadden,': [1658], 'Campbell,': [1659], 'Taylor,': [1661], '2015;': [1662, 2875, 3558, 3594, 4251], 'Stalker': [1663], '2007),': [1666], '(Coyle,': [1671], 'Edwards,': [1672], 'Hannigan,': [1673], 'Fothergill,': [1674], 'Burnard,': [1676], '2005)': [1677], 'unspecified': [1680], '(Lloyd': [1685], '2002;': [1688], 'Söderfeldt': [1689], 'Although': [1693], 'assumed': [1697], 'serving': [1703, 1766], 'clients,': [1716, 3173, 3970], 'strain.': [1727], 'To': [1728, 2044], 'best': [1730], 'knowledge,': [1733], 'first': [1737, 2086], 'which': [1739, 1991, 2010, 2202, 2218, 2322, 3065, 3088, 3223, 3623, 4324], 'existing': [1745, 1782, 2653], 'health,': [1756, 2248, 2482], '(refugees': [1771], 'individuals).': [1774], 'this,': [1776], 'identify': [1781, 2045], 'gaps': [1783], 'create': [1789], 'basis': [1791], 'promotion': [1798], 'measures': [1799], 'employees': [1801], 'field': [1804], '2': [1807], 'METHODS': [1808], 'because': [1814, 1998], 'allows': [1816], 'answer': [1818], 'wider': [1819], 'research': [1820, 1848, 1856, 2260, 2296, 2338, 2367, 2456], 'questions': [1821, 1849, 2586, 3601], 'include': [1824, 2887], 'designs.': [1831], 'framework': [1836], 'introduced': [1837], 'Arksey': [1839], "O'Malley": [1841], '(2005).': [1842], '2.1': [1843], 'Stage': [1844, 1946, 2130, 2383, 2528], '1:': [1845], 'Identifying': [1846, 1948], 'addressed': [1853], 'following': [1855, 1961, 2459], 'questions.': [1857, 2457], 'All': [1858, 1975], 'literature?': [1887, 1944], 'How': [1888], 'prevalent': [1889], 'staff?': [1896, 1909], 'Which': [1897], 'adopted': [1914], 'handling': [1919], 'demands?': [1923], 'kind': [1925], 'improving': [1931], '2.2': [1945], '2:': [1947], 'relevant': [1949, 2048, 2101, 3378], 'through': [1955], 'an': [1956, 2189, 3651, 4233], 'extensive': [1957], 'search': [1958, 2006, 2025], 'databases:': [1964], 'PubMed,': [1965], 'MEDLINE,': [1966], 'PsycINFO,': [1967], 'PSYNDEX,': [1968], 'CINAHL,': [1969], 'Web': [1970], 'Science': [1972], 'SOWIPORT.': [1974], 'searched': [1978, 1993, 2126], 'except': [1988], 'SOWIPORT': [1990], 'only': [1994, 2886, 3268, 3303, 4085, 4303], 'December': [1996], '2017': [1997], 'database': [2000, 2033], 'closed': [2002], 'that.': [2004], 'English': [2005, 2105], 'terms': [2007, 2057], 'combined': [2009], 'referred': [2011], 'population,': [2014, 2423, 3844], 'exposure': [2015], '(field': [2016], 'group)': [2021], 'outcome.': [2023], 'strategy': [2026], 'initially': [2028], 'developed': [2029], 'PubMed': [2032], 'then': [2035], 'converted': [2036], '(see': [2041], 'Table': [2042, 2782, 2947, 2949], 'S1).': [2043], 'any': [2046], 'studies,': [2049, 2255, 4153, 4225], 'searched,': [2053], 'first,': [2054, 2407], 'combining': [2055, 2079], '(“refugee”': [2058], '“asylum': [2060], 'seeker”': [2061], '“homeless”)': [2063], '(“worker”': [2065], '“professional”': [2067], '“staff”)': [2069], '(“demands”': [2071], '“resources”': [2073], '“mental': [2075], 'health”)': [2076], 'and,': [2077], 'second,': [2078], 'translations': [2081], 'terms.': [2084], '100': [2087], 'hits,': [2088], 'sorted': [2089], 'according': [2090, 2452, 2594], 'relevance,': [2093], 'screened': [2095, 2345, 2704], 'Scholar.': [2098], 'Four': [2099, 3506], 'potentially': [2100], 'identified.': [2112], 'Finally,': [2113, 2728], 'articles': [2118], 'screening': [2124, 2313, 2747], 'hand.': [2128], '2.3': [2129], '3:': [2131], 'Study': [2132, 2772, 2963, 3031], 'selection': [2133, 2136, 2769], 'based': [2138], 'predetermined': [2140], 'inclusion': [2141, 2357, 2709], 'exclusion': [2143, 2359, 2711], 'criteria.': [2144, 2712], 'engaged': [2152], 'offered': [2158], 'direct': [2170, 4126], 'contact': [2171], 'If': [2175], 'involved': [2177, 2851], 'besides': [2178], 'activities,': [2183], 'occupational': [2186, 2895], '(e.g.': [2191], 'administrative': [2192, 2899], 'staff),': [2193], 'considered': [2197], 'solely': [2203], 'voluntary': [2206], 'clinical': [2209], 'workers/therapists': [2211], 'excluded,': [2213], 'war': [2222], 'crisis': [2224], 'areas.': [2225], 'when': [2229, 3655], 'results': [2232, 2535, 2682], 'main': [2235, 3952], 'outcomes': [2236, 2425], 'interest': [2238], 'jobs': [2243], 'Observational': [2254], 'mixed': [2258], 'methods': [2259, 2972], 'designs': [2261], 'intervention': [2263], 'Reviews,': [2270], 'letters,': [2271], 'editorials,': [2272], 'conference': [2273], 'papers,': [2274], 'commentaries,': [2275], 'reflections,': [2276], 'statements': [2278, 2646], 'books': [2280], 'not': [2282, 2885, 2920], 'considered.': [2283], 'Full': [2284, 2340], 'texts': [2285, 2341, 2723], 'made': [2291, 2327], 'languages': [2294], 'capable': [2299], '(English,': [2301], 'German,': [2302], 'French,': [2303], 'Spanish,': [2304], 'Italian,': [2305], 'Portuguese': [2306], 'Turkish).': [2308], 'title': [2310], 'abstract': [2312], 'reviewer': [2318, 2330, 2397, 2404], '(TW).': [2319], 'Titles/abstracts': [2320], 'could': [2325, 3817], '(N': [2331, 2957], '23)': [2333], 'discussed': [2335, 2364, 2684], 'team.': [2339, 4150], 'independently': [2346, 2661], 'reviewers': [2349, 2657, 2753], '(TW': [2350, 2658], 'JP).': [2352], 'Whenever': [2353], 'decisions': [2355, 3499], 'made,': [2361], 'consent': [2370, 2686], 'reached.': [2372, 2688], 'inter-rater': [2374, 2690, 2741], 'reliability': [2375, 2691], 'measured': [2377, 2693], "Cohen's": [2379, 2695], 'kappa': [2380, 2696], 'statistics.': [2381, 2697], '2.4': [2382], '4:': [2384], 'Charting': [2385], 'Data': [2388], 'extracted': [2394, 2431], '(TW)': [2398], 'verified': [2400], 'second': [2403], '(JM).': [2405], 'At': [2406], 'authors,': [2411], 'publication,': [2414], 'country,': [2415], 'publication': [2416, 2998], 'type,': [2417], 'objectives,': [2420], 'into': [2434, 2635], 'standardised': [2436, 2449], 'Excel®': [2437, 2450], 'spreadsheet.': [2438], 'Then,': [2439], 'key': [2440], 'findings': [2441, 2490, 2514, 2577], 'charted': [2446, 2537], 'spreadsheet': [2451], 'categories': [2461, 2500, 2598, 3107], 'deductively': [2463], 'developed:': [2464], '(with': [2468], 'subcategories:': [2469], 'relations,': [2476], 'environment,': [2478], 'factors),': [2480], 'needs.': [2488], 'Key': [2489], 'components': [2493], 'coded': [2497], 'auxiliary': [2502], 'software': [2504], '(MAXQDA': [2505], '11).': [2507], 'For': [2508, 2941], 'study,': [2510, 2909, 3607], 'additional': [2511], 'requested': [2516], '(Sundqvist,': [2520, 2867], 'Hansson,': [2521], 'Ghazinour,': [2522, 2868, 2880], 'Ogren,': [2523], 'Padyab,': [2525, 2870, 2877], '2.5': [2527], '5:': [2529], 'Collating,': [2530], 'summarising': [2531], 'reporting': [2533], 'characteristics': [2538, 2773, 2953], 'summarised': [2543], 'descriptively,': [2544], 'including': [2545], 'calculation': [2547], 'frequencies,': [2549], 'presented': [2551], 'tables.': [2553], 'analytical': [2562], 'techniques,': [2563], 'suggested': [2565], 'Levac,': [2567], 'Colquhoun,': [2568], "O'Brien": [2570], '(2010)': [2571], 'organise': [2573], 'summarise': [2575], 'Findings': [2581], 'related': [2582], 'narratively': [2589], 'table': [2593], 'subcategories.': [2600], '2.6': [2601], 'Quality': [2602], 'assessment': [2603, 2609], 'application': [2605], 'still': [2614], 'discussion': [2616], '(Arksey': [2617], "O'Malley,": [2619], '2005;': [2620], 'Levac': [2621], '2010).': [2624], 'Daudt,': [2625], 'Mossel,': [2626], 'Scott': [2628], '(2013)': [2629], 'recommended': [2631], 'adding': [2632], 'stage': [2634], 'framework.': [2637], 'review,': [2641], 'we': [2642], 'sought': [2643], 'make': [2645], 'depth': [2650], 'literature.': [2654], 'Therefore,': [2655], 'JM)': [2660], 'Tool': [2675], '(MMAT;': [2676], 'Pluye': [2677], '2011).': [2680, 2940, 3636, 3753], 'Differing': [2681], '3': [2698, 3007, 3023], 'RESULTS': [2699], 'Overall,': [2700], '2,162': [2701], 'records': [2702, 2717], 'total': [2714], '2,116': [2716], 'excluded': [2719], '46': [2721], 'eligibility.': [2727], '25': [2729, 2777], '(Figure': [2737], '1).': [2738], 'agreement': [2742], 'reached': [2749], "(Cohen's": [2754], 'Kappa': [2755], '0.73).': [2757], 'Figure': [2758], '1Open': [2759], 'figure': [2761], 'viewerPowerPoint': [2762], 'PRISMA': [2763], 'flow': [2764], 'chart': [2765], 'process': [2770], '3.1': [2771], 'Characteristics': [2774, 2960], '1.': [2783, 2950], 'Of': [2784], '14': [2786, 2966, 3039], 'sector,': [2791], 'agency': [2794], 'three': [2796, 3513, 4152], 'programs,': [2801], 'four': [2807], 'several': [2809, 2847], 'settings.': [2810, 2848], 'Eleven': [2811], 'refugees.': [2817], 'Seven': [2818], 'agencies': [2825, 3194, 3642, 4141], 'service': [2827, 3433, 3839], 'non-governmental': [2831], 'organisations,': [2832], 'participants': [2839, 2913, 3050, 3061, 3877], 'training': [2842], 'Three': [2849, 3235], 'same': [2853], 'served': [2859, 3696], 'unaccompanied': [2860], 'children': [2862], 'forced': [2865], 'repatriation': [2866], 'Sundqvist': [2872], 'Sundqvist,': [2876], 'Hurtig,': [2878], 'groups,': [2896], 'nurses,': [2901], 'directors': [2902], 'paraprofessionals.': [2904], 'majority': [2911], 'female': [2915], '(54%–84%).': [2916], 'Five': [2917, 3133], 'report': [2921, 3032], 'gender': [2922], 'distributions.': [2923], 'Only': [2924, 3324], 'longitudinal': [2929], 'design': [2930], 'intervention-based': [2933], '(Chapleau,': [2934], 'Seroczynski,': [2935], 'Meyers,': [2936], 'Lamb,': [2937], 'Haynes,': [2939], 'detailed': [2942], 'characteristics,': [2944], 'please': [2945], 'see': [2946], 'S2.': [2948], 'Overview': [2951], '25)': [2959], 'n': [2961], '%': [2962], 'Quantitative': [2965], '56': [2967, 3040], 'Qualitative': [2968], '6': [2969], '24': [2970], '5': [2973], '20': [2974, 3018], 'Continent': [2975], '13': [2980], '52': [2981], 'Europe': [2982, 2993], '9': [2983], 'Asia': [2985], 'Australia': [2988, 2991], 'Year': [2996], '2010–May': [2999], '2018': [3000], '17': [3001], '68': [3002], '2000–2009': [3003], '16': [3005], '1990–1999': [3006], '12': [3008, 3024], '<1990': [3009], 'Publication': [3012], 'type': [3013], 'Journal': [3014, 3025], 'article,': [3015, 3026], 'peer': [3016], 'reviewed': [3017, 3028], '80': [3019], 'Thesis': [3020], 'dissertation': [3022], 'non-peer': [3027], 'Client': [3035], 'group': [3036], 'Homeless': [3037], '11': [3042], '44': [3043], '3.2': [3044], 'Demands': [3045, 3929], 'interviews': [3057, 3690], 'surveys,': [3059], 'frustration': [3075, 4331], 'helped': [3089, 4325], 'stay': [3092], 'passionate': [3093], 'positive': [3095], 'jobs.': [3098], 'We': [3099], 'assigned': [3100], 'factors;': [3118], 'none': [3119], 'context': [3124, 3333, 3934], '3.2.1': [3129], 'Organisation': [3130], 'environment': [3141], 'sector.': [3156, 3277, 3685, 4094], 'particular,': [3158], 'unfair': [3165], 'limiting': [3167], 'possibilities': [3169], 'example': [3175], 'poor': [3178], 'They': [3181], 'difficulties': [3184], 'accessing': [3186], 'mainstream': [3187, 4203], 'dealing': [3191, 3308], '(Guhan': [3195, 3633, 3805, 3918, 3979, 4048, 4188], 'Liebling-Kalifani,': [3197, 3440, 3545, 3635, 3752, 3807, 3920, 3981, 4050, 4190], '2011;': [3198, 3298, 3437, 3441, 3503, 3546, 3586, 3808, 3921, 3982, 4051, 4191], 'Kidd,': [3199], 'Miner,': [3200], 'Walker,': [3201], 'Davidson,': [3203], '2007;': [3204, 3260, 3550, 3590, 3812, 3831, 3986, 4055, 4247, 4335], '2008;': [3208, 3554, 3990], 'Robinson,': [3209, 3261, 3442, 3559, 3595, 3813, 3832, 3997], '2014).': [3210, 3262, 3323, 3560, 3814, 3833, 3998, 4222], 'Francis': [3211], 'explicitly': [3213], 'noted': [3214, 3784, 4134, 4260], 'contradictions': [3215], 'needs,': [3222], 'led': [3224], 'faced': [3228], 'case': [3230, 4113], 'managers': [3231, 4114], 'homeless.': [3234], 'mentioned': [3238, 4101, 4231, 4345], 'low': [3239, 3451, 3455, 3468], 'pay': [3240], 'causing': [3242], '(Hagen': [3253, 3866], 'Hutchison,': [3255, 3868], '1988;': [3256], 'Kidd': [3257, 3547, 3587, 3809, 3828, 3922, 3983, 4052, 4130, 4244, 4256, 4340], 'named': [3269, 3372], 'concerning': [3272, 3673, 4089, 4237], 'Two': [3278, 3732, 3895, 4095, 4309, 4357], 'caseworkers': [3281, 3340, 3388, 3485], 'excessive': [3287], 'paperwork': [3288], 'documentation': [3290], '(Chapleau': [3295, 3434, 3500, 3583], 'Sutton-Brock,': [3299, 3444, 3504, 3597], '2013).': [3300, 3358, 3400, 3445, 3505, 3598], 'Being': [3301], 'employed': [3302], 'short-term': [3305], 'contracts': [3306], 'rapid': [3310], 'policies': [3313], 'challenges': [3317], 'frontline': [3319], '(Robinson,': [3322, 4221], 'resource': [3330, 4236, 4323], 'shelter': [3344, 3392], 'unconventional': [3347], 'hours': [3349], 'benefit,': [3352], 'allowing': [3353], 'greater': [3355], 'flexibility': [3356], '(Sutton-Brock,': [3357, 3399], '3.2.2': [3359], 'content': [3361, 3676], 'With': [3362], 'respect': [3363], "staffs'": [3365], 'caseload': [3370, 3395], 'demand.': [3380], 'cross-sectional': [3383, 3765, 3836], 'survey,': [3384, 3460], 'fourth': [3386], 'regarded': [3393], 'too': [3397], 'interviews,': [3403], 'caseloads.': [3411], 'As': [3412], 'consequence,': [3414], 'worked': [3416], 'overtime,': [3417], 'felt': [3418, 3856, 3974, 4288], 'lack': [3420, 4174], 'over': [3423], 'concerned': [3427, 3490], 'diminished': [3430], 'Guhan': [3438, 3543, 3750], '2014;': [3443, 3596], 'Another': [3446], 'latitude': [3453], 'control.': [3456], '60%': [3461], 'having': [3467, 3492, 3695], 'mainly': [3472], 'regulations': [3476], '(Grimm': [3477, 3746, 3774, 4077], 'impact': [3496], "management's": [3498], 'encountering': [3520], 'regularly': [3524], 'hearing': [3525], 'stories': [3527], 'experiences': [3530], '(Ferris': [3535, 3824, 4240], 'Grimm': [3539], 'Lusk': [3555, 3591, 4192, 4248], 'Terrazas,': [3557, 3593, 3893, 4194, 4250, 4295], 'success': [3573], 'frequently': [3581], 'Furthermore,': [3599, 3815], 'ethical': [3600], 'played': [3602], 'role:': [3604], 'members': [3609, 4206, 4217], 'centre': [3613], 'moral': [3618], 'dilemmas': [3619], 'situations': [3621], 'became': [3625], 'aware': [3626], 'unlawful': [3628], 'behaviour': [3629, 4070], 'Similarly,': [3637, 3870], 'youth': [3638, 3660, 4144, 4262, 4352], '‘zero-tolerance’': [3641], 'themselves': [3647, 4215], 'ethically': [3652], 'questionable': [3653], 'position': [3654], 'discharge': [3659], 'onto': [3661], 'streets': [3663], 'minor': [3665], 'infractions': [3666], '(Kidd': [3667, 4332], 'Other': [3671, 4081], 'Lakeman': [3686], '(2011)': [3687, 4110], 'in-depth': [3689], 'subsequently': [3700], 'died.': [3701], 'Particularly': [3702], 'sudden': [3708], 'unexpected': [3710], 'deaths,': [3711], 'deaths': [3712], 'overdose,': [3715], 'suicide': [3716], 'homicide': [3718], 'being': [3720, 3879, 4346], 'witness': [3721], 'death': [3724], 'person': [3727], 'dead': [3730], 'body.': [3731], 'language': [3739], 'barriers': [3740], 'communication': [3743, 3768], 'About': [3754], 'half': [3755], 'participating': [3761], 'survey': [3766, 3837], 'factor': [3773, 4076], 'strongly': [3798], 'staffs’': [3800], 'beliefs,': [3801], 'values': [3802], 'interests': [3804], 'derive': [3818], 'strong': [3819], 'providers': [3840, 4204], '65%': [3845], 'believed': [3846], 'positively': [3850], 'influenced': [3851], "people's": [3852], 'lives,': [3853], '83%': [3855], 'least': [3858], 'moderately': [3859], 'successful': [3860], '1988).': [3869], 'caregivers': [3872, 4280], 'refugees,': [3875, 4283], 'proud': [3880], '90%': [3885], 'gained': [3886], '(Lusk': [3891, 4293], 'seeing': [3899, 4013], 'receiving': [3907], 'gratitude': [3909], 'most': [3911, 4224], 'rewarding': [3912], '3.2.3': [3926], 'connected': [3939], 'supervisors.': [3948], 'One': [3949, 3999], 'maintain': [3962], 'personally': [3975], 'responsible': [3976], 'Mowbray,': [3991], 'Thrasher,': [3992], 'Cohen,': [3993], 'Bybee,': [3995], '1996;': [3996], 'taking': [4005], 'risks': [4006], 'unfamiliar': [4016], 'places': [4017], 'interacting': [4019], 'drug': [4021], 'dealers': [4022], '(Kosny': [4023], 'struggled': [4034, 4156], 'unrealistic': [4036], 'encountered': [4041], 'violent': [4042], 'aggressive': [4044, 4069], 'behaviours': [4045], 'Among': [4060, 4279], 'workers,': [4066], '27%': [4067], 'Chapleau': [4107], 'al.': [4109, 4132, 4258, 4342], 'frustrated': [4116], 'recognition': [4122], 'received': [4124], 'management.': [4129], '(2007)': [4133, 4259, 4343], 'turnover': [4137], 'disrupted': [4145], 'collaborative': [4146, 4276], 'within': [4148], 'reactions': [4159], 'family,': [4161], 'public': [4166, 4209, 4220], 'towards': [4167], 'Specifically,': [4170], 'understanding': [4176], 'others': [4178], 'relation': [4180], 'isolation': [4187], 'Moreover,': [4196], 'discrimination': [4199], 'racism': [4201], 'even': [4211], 'attacks': [4213], 'Mowbray': [4252, 4336], '1996).': [4255, 4339], 'importance': [4266], 'leader': [4270], '81%': [4284], '3.2.4': [4297], 'Personal': [4298, 4300], 'factors': [4299], 'few': [4307], 'humour': [4319], 'relieve': [4328], 'able': [4347], 'connect': [4349], 'resource.': [4356], 'persona': [4362]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2919969234', 'counts_by_year': [{'year': 2024, 'cited_by_count': 15}, {'year': 2023, 'cited_by_count': 12}, {'year': 2022, 'cited_by_count': 22}, {'year': 2021, 'cited_by_count': 6}, {'year': 2020, 'cited_by_count': 9}, {'year': 2019, 'cited_by_count': 3}], 'updated_date': '2024-12-13T20:59:00.581132', 'created_date': '2019-03-11'}
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