Title: INVESTIGASI EMPAT FAKTOR KONTINGENSI SEBAGAIVARIABEL MODERATING TERHADAP PARTISIPASI PEMAKAI DANKEPUASAN PEMAKAI DALAM PENGEMBANGAN SISTEMINFORMASI
Abstract: User participation in information system development is an important factor affecting the
success of a system. While user satisfaction is one of the successful development of information
systems. This study aims to provide empirical evidence about the effect of user participation on
user satisfaction in the development of information systems and prove that the complexity of the
task, system complexity, user influence and user-developer communication moderate the
influence of user participation on user satisfaction in information systems development.
Sampling technique using judgment sampling. The samples used are staff involved in the
development of information systems at the national bank in the region of surabaya and the
sample obtained by 75 respondents.
The method used in this study is a simple linear regression to test the effect of
participation in the use of user satisfaction in information systems development, while the
absolute value of the difference test to examine the effect of moderating variables.
The results showed that the participation of users significantly affect user satisfaction in
information systems development, the influence of users and complexity of the task moderate the
influence of user participation on user satisfaction in information system development, system
complexity and user-developer communication moderate the influence of user participation on
user satisfaction in development of information systems.
Keywords: User Satisfaction in Information Systems Development, User Participation, Task
Complexity, System Complexity, User Influence, User-developer communication.
Publication Year: 2012
Publication Date: 2012-01-01
Language: en
Type: dissertation
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