Publication Information

{'id': 'https://openalex.org/W2808052579', 'doi': 'https://doi.org/10.1080/14783363.2018.1487283', 'title': 'Assessment of hospital service quality parameters from patient, doctor and employees’ perspectives', 'display_name': 'Assessment of hospital service quality parameters from patient, doctor and employees’ perspectives', 'publication_year': 2018, 'publication_date': '2018-06-14', 'ids': {'openalex': 'https://openalex.org/W2808052579', 'doi': 'https://doi.org/10.1080/14783363.2018.1487283', 'mag': '2808052579'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1080/14783363.2018.1487283', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S4210181832', 'display_name': 'Total Quality Management & Business Excellence', 'issn_l': '1478-3363', 'issn': ['1478-3363', '1478-3371'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320547', 'host_organization_name': 'Taylor & Francis', 'host_organization_lineage': ['https://openalex.org/P4310320547'], 'host_organization_lineage_names': ['Taylor & Francis'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5064404028', 'display_name': 'Ajwinder Singh', 'orcid': 'https://orcid.org/0000-0002-5994-0086'}, 'institutions': [{'id': 'https://openalex.org/I94616015', 'display_name': 'Punjab Technical University', 'ror': 'https://ror.org/025kz2973', 'country_code': 'IN', 'type': 'education', 'lineage': ['https://openalex.org/I94616015']}], 'countries': ['IN'], 'is_corresponding': True, 'raw_author_name': 'Ajwinder Singh', 'raw_affiliation_strings': ['Department of Management, IKG Punjab Technical University, Kapurthala, Punjab, India'], 'affiliations': [{'raw_affiliation_string': 'Department of Management, IKG Punjab Technical University, Kapurthala, Punjab, India', 'institution_ids': ['https://openalex.org/I94616015']}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5018627229', 'display_name': 'Ajay Prasher', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I2801240201', 'display_name': 'Rayat Bahra University', 'ror': 'https://ror.org/03564kq40', 'country_code': 'IN', 'type': 'education', 'lineage': ['https://openalex.org/I2801240201']}], 'countries': ['IN'], 'is_corresponding': False, 'raw_author_name': 'Ajay Prasher', 'raw_affiliation_strings': ['School of Management, Bahra University, Wankaghat, Himachal Pradesh, India'], 'affiliations': [{'raw_affiliation_string': 'School of Management, Bahra University, Wankaghat, Himachal Pradesh, India', 'institution_ids': ['https://openalex.org/I2801240201']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5100696393', 'display_name': 'Navdeep Kaur', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I165682329', 'display_name': 'Guru Nanak Dev University', 'ror': 'https://ror.org/05ghzpa93', 'country_code': 'IN', 'type': 'education', 'lineage': ['https://openalex.org/I165682329']}], 'countries': ['IN'], 'is_corresponding': False, 'raw_author_name': 'Navdeep Kaur', 'raw_affiliation_strings': ['Department of Business Administration, Guru Nanak Dev Engineering College, Ludhiana, Punjab, India'], 'affiliations': [{'raw_affiliation_string': 'Department of Business Administration, Guru Nanak Dev Engineering College, Ludhiana, Punjab, India', 'institution_ids': ['https://openalex.org/I165682329']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 3, 'corresponding_author_ids': ['https://openalex.org/A5064404028'], 'corresponding_institution_ids': ['https://openalex.org/I94616015'], 'apc_list': None, 'apc_paid': None, 'fwci': 2.435, 'has_fulltext': True, 'fulltext_origin': 'ngrams', 'cited_by_count': 16, 'citation_normalized_percentile': {'value': 0.90898, 'is_in_top_1_percent': False, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 89, 'max': 90}, 'biblio': {'volume': '31', 'issue': '13-14', 'first_page': '1467', 'last_page': '1486'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9999, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9999, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11722', 'display_name': 'Patient Satisfaction in Healthcare', 'score': 0.9969, 'subfield': {'id': 'https://openalex.org/subfields/3600', 'display_name': 'General Health Professions'}, 'field': {'id': 'https://openalex.org/fields/36', 'display_name': 'Health Professions'}, 'domain': {'id': 'https://openalex.org/domains/4', 'display_name': 'Health Sciences'}}, {'id': 'https://openalex.org/T10164', 'display_name': 'Quality and Supply Management', 'score': 0.9818, 'subfield': {'id': 'https://openalex.org/subfields/1404', 'display_name': 'Management Information Systems'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/servqual', 'display_name': 'SERVQUAL', 'score': 0.80303586}, {'id': 'https://openalex.org/keywords/pace', 'display_name': 'Pace', 'score': 0.59072316}, {'id': 'https://openalex.org/keywords/healthcare-service', 'display_name': 'Healthcare service', 'score': 0.52697587}, {'id': 'https://openalex.org/keywords/globe', 'display_name': 'Globe', 'score': 0.50894976}], 'concepts': [{'id': 'https://openalex.org/C136703025', 'wikidata': 'https://www.wikidata.org/wiki/Q44605', 'display_name': 'SERVQUAL', 'level': 4, 'score': 0.80303586}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.6698948}, {'id': 'https://openalex.org/C2781321835', 'wikidata': 'https://www.wikidata.org/wiki/Q757232', 'display_name': 'Medical tourism', 'level': 3, 'score': 0.62684363}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.59099084}, {'id': 'https://openalex.org/C2777526511', 'wikidata': 'https://www.wikidata.org/wiki/Q691543', 'display_name': 'Pace', 'level': 2, 'score': 0.59072316}, {'id': 'https://openalex.org/C160735492', 'wikidata': 'https://www.wikidata.org/wiki/Q31207', 'display_name': 'Health care', 'level': 2, 'score': 0.58916086}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.5847221}, {'id': 'https://openalex.org/C195487862', 'wikidata': 'https://www.wikidata.org/wiki/Q850210', 'display_name': 'Revenue', 'level': 2, 'score': 0.553555}, {'id': 'https://openalex.org/C2775944032', 'wikidata': 'https://www.wikidata.org/wiki/Q22907659', 'display_name': 'Patient satisfaction', 'level': 2, 'score': 0.5409416}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.532291}, {'id': 'https://openalex.org/C2779530757', 'wikidata': 'https://www.wikidata.org/wiki/Q1207505', 'display_name': 'Quality (philosophy)', 'level': 2, 'score': 0.53115}, {'id': 'https://openalex.org/C3018279614', 'wikidata': 'https://www.wikidata.org/wiki/Q31207', 'display_name': 'Healthcare service', 'level': 3, 'score': 0.52697587}, {'id': 'https://openalex.org/C2775899829', 'wikidata': 'https://www.wikidata.org/wiki/Q3109007', 'display_name': 'Globe', 'level': 2, 'score': 0.50894976}, {'id': 'https://openalex.org/C116537', 'wikidata': 'https://www.wikidata.org/wiki/Q2169973', 'display_name': 'Service provider', 'level': 3, 'score': 0.47373545}, {'id': 'https://openalex.org/C18918823', 'wikidata': 'https://www.wikidata.org/wiki/Q49389', 'display_name': 'Tourism', 'level': 2, 'score': 0.41048902}, {'id': 'https://openalex.org/C39549134', 'wikidata': 'https://www.wikidata.org/wiki/Q133080', 'display_name': 'Public relations', 'level': 1, 'score': 0.33706224}, {'id': 'https://openalex.org/C71924100', 'wikidata': 'https://www.wikidata.org/wiki/Q11190', 'display_name': 'Medicine', 'level': 0, 'score': 0.21255797}, {'id': 'https://openalex.org/C162324750', 'wikidata': 'https://www.wikidata.org/wiki/Q8134', 'display_name': 'Economics', 'level': 0, 'score': 0.08558527}, {'id': 'https://openalex.org/C50522688', 'wikidata': 'https://www.wikidata.org/wiki/Q189833', 'display_name': 'Economic growth', 'level': 1, 'score': 0.08070555}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111472728', 'wikidata': 'https://www.wikidata.org/wiki/Q9471', 'display_name': 'Epistemology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C121955636', 'wikidata': 'https://www.wikidata.org/wiki/Q4116214', 'display_name': 'Accounting', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C13280743', 'wikidata': 'https://www.wikidata.org/wiki/Q131089', 'display_name': 'Geodesy', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C205649164', 'wikidata': 'https://www.wikidata.org/wiki/Q1071', 'display_name': 'Geography', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C17744445', 'wikidata': 'https://www.wikidata.org/wiki/Q36442', 'display_name': 'Political science', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C199539241', 'wikidata': 'https://www.wikidata.org/wiki/Q7748', 'display_name': 'Law', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C118487528', 'wikidata': 'https://www.wikidata.org/wiki/Q161437', 'display_name': 'Ophthalmology', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1080/14783363.2018.1487283', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S4210181832', 'display_name': 'Total Quality Management & Business Excellence', 'issn_l': '1478-3363', 'issn': ['1478-3363', '1478-3371'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320547', 'host_organization_name': 'Taylor & Francis', 'host_organization_lineage': ['https://openalex.org/P4310320547'], 'host_organization_lineage_names': ['Taylor & Francis'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [{'score': 0.71, 'id': 'https://metadata.un.org/sdg/8', 'display_name': 'Decent work and economic growth'}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 67, 'referenced_works': ['https://openalex.org/W1531123056', 'https://openalex.org/W1559330557', 'https://openalex.org/W1572415251', 'https://openalex.org/W1689771227', 'https://openalex.org/W1760867676', 'https://openalex.org/W1874059070', 'https://openalex.org/W1970849404', 'https://openalex.org/W1973652048', 'https://openalex.org/W1984759043', 'https://openalex.org/W1987819228', 'https://openalex.org/W1993787648', 'https://openalex.org/W1996928903', 'https://openalex.org/W2000933315', 'https://openalex.org/W2001997670', 'https://openalex.org/W2004698524', 'https://openalex.org/W2013175757', 'https://openalex.org/W2014386950', 'https://openalex.org/W2014553722', 'https://openalex.org/W2025033433', 'https://openalex.org/W2026368098', 'https://openalex.org/W2028184439', 'https://openalex.org/W2028809046', 'https://openalex.org/W2037005781', 'https://openalex.org/W2041184866', 'https://openalex.org/W2042807843', 'https://openalex.org/W2043583987', 'https://openalex.org/W2045359722', 'https://openalex.org/W2053768768', 'https://openalex.org/W2055077282', 'https://openalex.org/W2058438353', 'https://openalex.org/W2060233187', 'https://openalex.org/W2066704625', 'https://openalex.org/W2074375802', 'https://openalex.org/W2079793967', 'https://openalex.org/W2087750581', 'https://openalex.org/W2089296071', 'https://openalex.org/W2104059933', 'https://openalex.org/W2114648343', 'https://openalex.org/W2122479075', 'https://openalex.org/W2145109772', 'https://openalex.org/W2149137912', 'https://openalex.org/W2151739142', 'https://openalex.org/W2159854152', 'https://openalex.org/W2163098887', 'https://openalex.org/W2165209958', 'https://openalex.org/W2183991154', 'https://openalex.org/W2219859284', 'https://openalex.org/W2256868766', 'https://openalex.org/W2280790248', 'https://openalex.org/W2294044154', 'https://openalex.org/W2320647173', 'https://openalex.org/W2321784742', 'https://openalex.org/W2460112555', 'https://openalex.org/W2604039964', 'https://openalex.org/W269885322', 'https://openalex.org/W2912565176', 'https://openalex.org/W2917491827', 'https://openalex.org/W3035994932', 'https://openalex.org/W3121832706', 'https://openalex.org/W4211007335', 'https://openalex.org/W4240969601', 'https://openalex.org/W4243838916', 'https://openalex.org/W4245938727', 'https://openalex.org/W4251859756', 'https://openalex.org/W4285719527', 'https://openalex.org/W4375843291', 'https://openalex.org/W4403252750'], 'related_works': ['https://openalex.org/W4248006302', 'https://openalex.org/W4239337505', 'https://openalex.org/W3048867919', 'https://openalex.org/W2903123272', 'https://openalex.org/W2788570199', 'https://openalex.org/W2267913355', 'https://openalex.org/W2205930554', 'https://openalex.org/W2000787479', 'https://openalex.org/W163720802', 'https://openalex.org/W1539266347'], 'abstract_inverted_index': {'The': [0, 150], 'Indian': [1], 'healthcare': [2, 48, 53, 79, 155], 'industry': [3], 'has': [4, 28, 70], 'been': [5, 89], 'growing': [6], 'at': [7], 'a': [8, 13, 31, 82, 112], 'tremendous': [9], 'pace': [10], 'and': [11, 19, 46, 56, 67, 99, 120, 136, 163, 177, 183], 'contributing': [12], 'great': [14], 'deal': [15], 'towards': [16], 'the': [17, 23, 39, 58, 75, 117, 122, 145, 169, 178], 'employment': [18], 'revenue': [20], 'generation': [21], 'for': [22, 43, 74], 'country.': [24], 'Recently,': [25], 'medical': [26], 'tourism': [27], 'also': [29, 164], 'gained': [30], 'huge': [32], 'impetus': [33], 'as': [34, 104, 139], 'people': [35], 'from': [36, 168], 'all': [37, 61], 'over': [38], 'globe': [40], 'visiting': [41], 'India': [42], 'availing': [44], 'affordable': [45], 'worldclass': [47], 'services.': [49], 'Hence,': [50], 'delivering': [51], 'effective': [52], 'service': [54, 86, 91, 156, 173, 179], 'quality': [55, 92, 157], 'understanding': [57], 'perceptions': [59], 'of': [60, 77, 84, 147, 171], 'stakeholders': [62], '–': [63, 69], 'i.e.': [64, 175, 181], 'patients,': [65], 'doctors': [66, 182], 'employees': [68], 'become': [71], 'very': [72], 'critical': [73], 'success': [76], 'any': [78], 'centre.': [80], 'Over': [81], 'period': [83], 'time,': [85], 'providers': [87], 'have': [88], 'defining': [90], 'parameters': [93, 158], 'based': [94], 'on': [95], 'their': [96, 106], 'own': [97], 'judgment': [98], 'trying': [100], 'to': [101], 'deliver': [102], 'services': [103], 'per': [105], 'assumptions.': [107], 'However,': [108], 'patient': [109, 118, 161], 'satisfaction': [110, 162], 'requires': [111], 'proper': [113], 'synchronisation': [114], 'between': [115], 'what': [116, 121], 'expects': [119], 'management': [123], 'perceives.': [124], 'For': [125], 'addressing': [126], 'this': [127], 'issue,': [128], 'six': [129], 'new': [130], 'dimensions': [131], 'were': [132], 'identified': [133], 'using': [134], 'SERVQUAL': [135], 'termed': [137], 'it': [138], "'HealQual'": [140], 'tool': [141], 'keeping': [142], 'in': [143], 'mind': [144], 'needs': [146], 'current': [148], 'Scenario.': [149], 'paper': [151], 'would': [152], 'identify': [153], 'those': [154], 'which': [159], 'improve': [160], 'generate': [165], 'priority': [166], 'weights': [167], 'perspectives': [170], 'both': [172], 'reviewer,': [174], 'patients': [176], 'provider,': [180], 'employees.': [184]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2808052579', 'counts_by_year': [{'year': 2024, 'cited_by_count': 3}, {'year': 2023, 'cited_by_count': 1}, {'year': 2022, 'cited_by_count': 3}, {'year': 2021, 'cited_by_count': 3}, {'year': 2020, 'cited_by_count': 4}, {'year': 2019, 'cited_by_count': 2}], 'updated_date': '2024-12-29T11:04:07.881189', 'created_date': '2018-06-21'}