Get quick answers to your questions about the article from our AI researcher chatbot
{'id': 'https://openalex.org/W2799448740', 'doi': 'https://doi.org/10.18502/kss.v3i3.1872', 'title': 'Satisfaction as Effect Mediation of Brand Image and Customer Relationship Management on Customer’s Loyalty', 'display_name': 'Satisfaction as Effect Mediation of Brand Image and Customer Relationship Management on Customer’s Loyalty', 'publication_year': 2018, 'publication_date': '2018-04-23', 'ids': {'openalex': 'https://openalex.org/W2799448740', 'doi': 'https://doi.org/10.18502/kss.v3i3.1872', 'mag': '2799448740'}, 'language': None, 'primary_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.18502/kss.v3i3.1872', 'pdf_url': 'https://knepublishing.com/index.php/KnE-Social/article/download/1872/4471', 'source': {'id': 'https://openalex.org/S2765078954', 'display_name': 'KnE Social Sciences', 'issn_l': '2518-668X', 'issn': ['2518-668X'], 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/P4310319396', 'host_organization_name': 'Knowledge E', 'host_organization_lineage': ['https://openalex.org/P4310319396'], 'host_organization_lineage_names': ['Knowledge E'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': True, 'oa_status': 'gold', 'oa_url': 'https://knepublishing.com/index.php/KnE-Social/article/download/1872/4471', 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5039520851', 'display_name': 'Yusva Ferdiawan', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I102893293', 'display_name': 'State University of Malang', 'ror': 'https://ror.org/00ypgyy34', 'country_code': 'ID', 'type': 'education', 'lineage': ['https://openalex.org/I102893293']}], 'countries': ['ID'], 'is_corresponding': False, 'raw_author_name': 'Y Ferdiawan', 'raw_affiliation_strings': ['Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang'], 'affiliations': [{'raw_affiliation_string': 'Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang', 'institution_ids': ['https://openalex.org/I102893293']}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5056834597', 'display_name': 'Andika Hermawan', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I102893293', 'display_name': 'State University of Malang', 'ror': 'https://ror.org/00ypgyy34', 'country_code': 'ID', 'type': 'education', 'lineage': ['https://openalex.org/I102893293']}], 'countries': ['ID'], 'is_corresponding': False, 'raw_author_name': 'A Hermawan', 'raw_affiliation_strings': ['Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang'], 'affiliations': [{'raw_affiliation_string': 'Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang', 'institution_ids': ['https://openalex.org/I102893293']}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5056764860', 'display_name': 'Ludi Wishnu Wardana', 'orcid': 'https://orcid.org/0000-0003-4213-5213'}, 'institutions': [{'id': 'https://openalex.org/I102893293', 'display_name': 'State University of Malang', 'ror': 'https://ror.org/00ypgyy34', 'country_code': 'ID', 'type': 'education', 'lineage': ['https://openalex.org/I102893293']}], 'countries': ['ID'], 'is_corresponding': False, 'raw_author_name': 'L W Wardana', 'raw_affiliation_strings': ['Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang'], 'affiliations': [{'raw_affiliation_string': 'Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang', 'institution_ids': ['https://openalex.org/I102893293']}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5083110879', 'display_name': 'Muhammad Pearson Ibnu Sina Arief', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I102893293', 'display_name': 'State University of Malang', 'ror': 'https://ror.org/00ypgyy34', 'country_code': 'ID', 'type': 'education', 'lineage': ['https://openalex.org/I102893293']}], 'countries': ['ID'], 'is_corresponding': False, 'raw_author_name': 'M Arief', 'raw_affiliation_strings': ['Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang'], 'affiliations': [{'raw_affiliation_string': 'Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang', 'institution_ids': ['https://openalex.org/I102893293']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5060348509', 'display_name': 'Sarbini Sarbini', 'orcid': 'https://orcid.org/0009-0009-7066-2329'}, 'institutions': [{'id': 'https://openalex.org/I102893293', 'display_name': 'State University of Malang', 'ror': 'https://ror.org/00ypgyy34', 'country_code': 'ID', 'type': 'education', 'lineage': ['https://openalex.org/I102893293']}], 'countries': ['ID'], 'is_corresponding': False, 'raw_author_name': 'Sarbini .', 'raw_affiliation_strings': ['Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang'], 'affiliations': [{'raw_affiliation_string': 'Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Malang', 'institution_ids': ['https://openalex.org/I102893293']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 1, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 1.198, 'has_fulltext': True, 'fulltext_origin': 'pdf', 'cited_by_count': 8, 'citation_normalized_percentile': {'value': 0.833477, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 84, 'max': 85}, 'biblio': {'volume': '3', 'issue': '3', 'first_page': '34', 'last_page': '34'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Relationships, Behavior, and Loyalty', 'score': 0.9953, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Relationships, Behavior, and Loyalty', 'score': 0.9953, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10068', 'display_name': 'User Acceptance of Information Technology', 'score': 0.9814, 'subfield': {'id': 'https://openalex.org/subfields/1802', 'display_name': 'Information Systems and Management'}, 'field': {'id': 'https://openalex.org/fields/18', 'display_name': 'Decision Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T13169', 'display_name': 'Influence of Appearance Management Behavior in Consumer Choices', 'score': 0.9734, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.631544}, {'id': 'https://openalex.org/keywords/user-satisfaction', 'display_name': 'User Satisfaction', 'score': 0.617309}, {'id': 'https://openalex.org/keywords/customer-loyalty', 'display_name': 'Customer Loyalty', 'score': 0.611243}, {'id': 'https://openalex.org/keywords/relationship-marketing', 'display_name': 'Relationship Marketing', 'score': 0.557314}, {'id': 'https://openalex.org/keywords/brand-image', 'display_name': 'Brand image', 'score': 0.5226426}, {'id': 'https://openalex.org/keywords/emotional-responses', 'display_name': 'Emotional Responses', 'score': 0.514817}, {'id': 'https://openalex.org/keywords/brand-loyalty', 'display_name': 'Brand loyalty', 'score': 0.49420217}], 'concepts': [{'id': 'https://openalex.org/C179420905', 'wikidata': 'https://www.wikidata.org/wiki/Q223871', 'display_name': 'Mediation', 'level': 2, 'score': 0.77477753}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.67841375}, {'id': 'https://openalex.org/C191511416', 'wikidata': 'https://www.wikidata.org/wiki/Q999278', 'display_name': 'Customer satisfaction', 'level': 2, 'score': 0.62452745}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.55165863}, {'id': 'https://openalex.org/C2984367651', 'wikidata': 'https://www.wikidata.org/wiki/Q431289', 'display_name': 'Brand image', 'level': 2, 'score': 0.5226426}, {'id': 'https://openalex.org/C2776967331', 'wikidata': 'https://www.wikidata.org/wiki/Q1132131', 'display_name': 'Loyalty', 'level': 2, 'score': 0.5225363}, {'id': 'https://openalex.org/C2780144342', 'wikidata': 'https://www.wikidata.org/wiki/Q1900653', 'display_name': 'Brand loyalty', 'level': 2, 'score': 0.49420217}, {'id': 'https://openalex.org/C146897074', 'wikidata': 'https://www.wikidata.org/wiki/Q1932925', 'display_name': 'Loyalty business model', 'level': 4, 'score': 0.4807834}, {'id': 'https://openalex.org/C112698675', 'wikidata': 'https://www.wikidata.org/wiki/Q37038', 'display_name': 'Advertising', 'level': 1, 'score': 0.4333999}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.32472664}, {'id': 'https://openalex.org/C144024400', 'wikidata': 'https://www.wikidata.org/wiki/Q21201', 'display_name': 'Sociology', 'level': 0, 'score': 0.13621235}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.12649018}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.056268364}, {'id': 'https://openalex.org/C36289849', 'wikidata': 'https://www.wikidata.org/wiki/Q34749', 'display_name': 'Social science', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': True, 'landing_page_url': 'https://doi.org/10.18502/kss.v3i3.1872', 'pdf_url': 'https://knepublishing.com/index.php/KnE-Social/article/download/1872/4471', 'source': {'id': 'https://openalex.org/S2765078954', 'display_name': 'KnE Social Sciences', 'issn_l': '2518-668X', 'issn': ['2518-668X'], 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/P4310319396', 'host_organization_name': 'Knowledge E', 'host_organization_lineage': ['https://openalex.org/P4310319396'], 'host_organization_lineage_names': ['Knowledge E'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}], 'best_oa_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.18502/kss.v3i3.1872', 'pdf_url': 'https://knepublishing.com/index.php/KnE-Social/article/download/1872/4471', 'source': {'id': 'https://openalex.org/S2765078954', 'display_name': 'KnE Social Sciences', 'issn_l': '2518-668X', 'issn': ['2518-668X'], 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/P4310319396', 'host_organization_name': 'Knowledge E', 'host_organization_lineage': ['https://openalex.org/P4310319396'], 'host_organization_lineage_names': ['Knowledge E'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 14, 'referenced_works': ['https://openalex.org/W1530039203', 'https://openalex.org/W1536735430', 'https://openalex.org/W1639380173', 'https://openalex.org/W2136526032', 'https://openalex.org/W2149911005', 'https://openalex.org/W2189486001', 'https://openalex.org/W2567573817', 'https://openalex.org/W2799448740', 'https://openalex.org/W2888519549', 'https://openalex.org/W2894583547', 'https://openalex.org/W2899003408', 'https://openalex.org/W2982572985', 'https://openalex.org/W3132148326', 'https://openalex.org/W3203858450'], 'related_works': ['https://openalex.org/W3191837948', 'https://openalex.org/W3155792442', 'https://openalex.org/W3131253633', 'https://openalex.org/W3122028769', 'https://openalex.org/W2900625428', 'https://openalex.org/W2893385955', 'https://openalex.org/W2369854366', 'https://openalex.org/W2340397405', 'https://openalex.org/W2136114330', 'https://openalex.org/W2032133332'], 'abstract_inverted_index': {'.': [0]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2799448740', 'counts_by_year': [{'year': 2023, 'cited_by_count': 2}, {'year': 2022, 'cited_by_count': 2}, {'year': 2021, 'cited_by_count': 3}, {'year': 2018, 'cited_by_count': 1}], 'updated_date': '2024-09-16T11:28:30.182448', 'created_date': '2018-05-17'}