Get quick answers to your questions about the article from our AI researcher chatbot
{'id': 'https://openalex.org/W2765995702', 'doi': 'https://doi.org/10.24135/hi.v1i1.7', 'title': 'Staff shortages and turnover: Causes and solutions', 'display_name': 'Staff shortages and turnover: Causes and solutions', 'publication_year': 2017, 'publication_date': '2017-10-20', 'ids': {'openalex': 'https://openalex.org/W2765995702', 'doi': 'https://doi.org/10.24135/hi.v1i1.7', 'mag': '2765995702'}, 'language': 'en', 'primary_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.24135/hi.v1i1.7', 'pdf_url': 'https://ojs.aut.ac.nz/hospitality-insights/index.php/HI/article/download/7/4', 'source': {'id': 'https://openalex.org/S4210190599', 'display_name': 'Hospitality Insights', 'issn_l': '2537-9267', 'issn': ['2537-9267'], 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/P4310318609', 'host_organization_name': 'Tuwhera Open Access Publisher', 'host_organization_lineage': ['https://openalex.org/P4310318609'], 'host_organization_lineage_names': ['Tuwhera Open Access Publisher'], 'type': 'journal'}, 'license': 'cc-by', 'license_id': 'https://openalex.org/licenses/cc-by', 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': True, 'oa_status': 'hybrid', 'oa_url': 'https://ojs.aut.ac.nz/hospitality-insights/index.php/HI/article/download/7/4', 'any_repository_has_fulltext': True}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5054222582', 'display_name': 'Jill Poulston', 'orcid': 'https://orcid.org/0000-0002-4408-482X'}, 'institutions': [{'id': 'https://openalex.org/I39854758', 'display_name': 'Auckland University of Technology', 'ror': 'https://ror.org/01zvqw119', 'country_code': 'NZ', 'type': 'education', 'lineage': ['https://openalex.org/I39854758']}], 'countries': ['NZ'], 'is_corresponding': True, 'raw_author_name': 'Jill Poulston', 'raw_affiliation_strings': ['Auckland University of Technology'], 'affiliations': [{'raw_affiliation_string': 'Auckland University of Technology', 'institution_ids': ['https://openalex.org/I39854758']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 1, 'corresponding_author_ids': ['https://openalex.org/A5054222582'], 'corresponding_institution_ids': ['https://openalex.org/I39854758'], 'apc_list': None, 'apc_paid': None, 'fwci': 0.0, 'has_fulltext': True, 'fulltext_origin': 'pdf', 'cited_by_count': 0, 'citation_normalized_percentile': {'value': 0.0, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 0, 'max': 63}, 'biblio': {'volume': '1', 'issue': '1', 'first_page': '7', 'last_page': '8'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T12843', 'display_name': 'Human Resource and Talent Management', 'score': 0.9597, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T12843', 'display_name': 'Human Resource and Talent Management', 'score': 0.9597, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11631', 'display_name': 'Retirement, Disability, and Employment', 'score': 0.9477, 'subfield': {'id': 'https://openalex.org/subfields/3317', 'display_name': 'Demography'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/interview', 'display_name': 'Interview', 'score': 0.6620003}, {'id': 'https://openalex.org/keywords/seekers', 'display_name': 'Seekers', 'score': 0.6563202}, {'id': 'https://openalex.org/keywords/disadvantage', 'display_name': 'Disadvantage', 'score': 0.6277897}, {'id': 'https://openalex.org/keywords/turnover', 'display_name': 'Turnover', 'score': 0.5794697}, {'id': 'https://openalex.org/keywords/affect', 'display_name': 'Affect', 'score': 0.44851238}, {'id': 'https://openalex.org/keywords/employability', 'display_name': 'Employability', 'score': 0.4427831}, {'id': 'https://openalex.org/keywords/economic-shortage', 'display_name': 'Economic shortage', 'score': 0.43389362}], 'concepts': [{'id': 'https://openalex.org/C2778139618', 'wikidata': 'https://www.wikidata.org/wiki/Q13440398', 'display_name': 'Workforce', 'level': 2, 'score': 0.72245073}, {'id': 'https://openalex.org/C24845683', 'wikidata': 'https://www.wikidata.org/wiki/Q178651', 'display_name': 'Interview', 'level': 2, 'score': 0.6620003}, {'id': 'https://openalex.org/C2776493517', 'wikidata': 'https://www.wikidata.org/wiki/Q1479542', 'display_name': 'Seekers', 'level': 2, 'score': 0.6563202}, {'id': 'https://openalex.org/C2777673361', 'wikidata': 'https://www.wikidata.org/wiki/Q5281228', 'display_name': 'Disadvantage', 'level': 2, 'score': 0.6277897}, {'id': 'https://openalex.org/C26077564', 'wikidata': 'https://www.wikidata.org/wiki/Q1910318', 'display_name': 'Turnover', 'level': 2, 'score': 0.5794697}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.5474239}, {'id': 'https://openalex.org/C18762648', 'wikidata': 'https://www.wikidata.org/wiki/Q42213', 'display_name': 'Work (physics)', 'level': 2, 'score': 0.49579868}, {'id': 'https://openalex.org/C525551149', 'wikidata': 'https://www.wikidata.org/wiki/Q1495452', 'display_name': 'Hospitality industry', 'level': 3, 'score': 0.46862108}, {'id': 'https://openalex.org/C107645774', 'wikidata': 'https://www.wikidata.org/wiki/Q5467169', 'display_name': 'Human resources', 'level': 2, 'score': 0.45577008}, {'id': 'https://openalex.org/C2776035688', 'wikidata': 'https://www.wikidata.org/wiki/Q1606558', 'display_name': 'Affect (linguistics)', 'level': 2, 'score': 0.44851238}, {'id': 'https://openalex.org/C15302153', 'wikidata': 'https://www.wikidata.org/wiki/Q470863', 'display_name': 'Employability', 'level': 2, 'score': 0.4427831}, {'id': 'https://openalex.org/C194051981', 'wikidata': 'https://www.wikidata.org/wiki/Q1337691', 'display_name': 'Economic shortage', 'level': 3, 'score': 0.43389362}, {'id': 'https://openalex.org/C39549134', 'wikidata': 'https://www.wikidata.org/wiki/Q133080', 'display_name': 'Public relations', 'level': 1, 'score': 0.4253996}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.41603327}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.3849984}, {'id': 'https://openalex.org/C187736073', 'wikidata': 'https://www.wikidata.org/wiki/Q2920921', 'display_name': 'Management', 'level': 1, 'score': 0.19951111}, {'id': 'https://openalex.org/C127413603', 'wikidata': 'https://www.wikidata.org/wiki/Q11023', 'display_name': 'Engineering', 'level': 0, 'score': 0.16195232}, {'id': 'https://openalex.org/C17744445', 'wikidata': 'https://www.wikidata.org/wiki/Q36442', 'display_name': 'Political science', 'level': 0, 'score': 0.15475848}, {'id': 'https://openalex.org/C2778137410', 'wikidata': 'https://www.wikidata.org/wiki/Q2732820', 'display_name': 'Government (linguistics)', 'level': 2, 'score': 0.1382376}, {'id': 'https://openalex.org/C18918823', 'wikidata': 'https://www.wikidata.org/wiki/Q49389', 'display_name': 'Tourism', 'level': 2, 'score': 0.10597372}, {'id': 'https://openalex.org/C50522688', 'wikidata': 'https://www.wikidata.org/wiki/Q189833', 'display_name': 'Economic growth', 'level': 1, 'score': 0.100418925}, {'id': 'https://openalex.org/C162324750', 'wikidata': 'https://www.wikidata.org/wiki/Q8134', 'display_name': 'Economics', 'level': 0, 'score': 0.09985438}, {'id': 'https://openalex.org/C78519656', 'wikidata': 'https://www.wikidata.org/wiki/Q101333', 'display_name': 'Mechanical engineering', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C19417346', 'wikidata': 'https://www.wikidata.org/wiki/Q7922', 'display_name': 'Pedagogy', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C46312422', 'wikidata': 'https://www.wikidata.org/wiki/Q11024', 'display_name': 'Communication', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C199539241', 'wikidata': 'https://www.wikidata.org/wiki/Q7748', 'display_name': 'Law', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C41895202', 'wikidata': 'https://www.wikidata.org/wiki/Q8162', 'display_name': 'Linguistics', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C138885662', 'wikidata': 'https://www.wikidata.org/wiki/Q5891', 'display_name': 'Philosophy', 'level': 0, 'score': 0.0}], 'mesh': [], 'locations_count': 2, 'locations': [{'is_oa': True, 'landing_page_url': 'https://doi.org/10.24135/hi.v1i1.7', 'pdf_url': 'https://ojs.aut.ac.nz/hospitality-insights/index.php/HI/article/download/7/4', 'source': {'id': 'https://openalex.org/S4210190599', 'display_name': 'Hospitality Insights', 'issn_l': '2537-9267', 'issn': ['2537-9267'], 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/P4310318609', 'host_organization_name': 'Tuwhera Open Access Publisher', 'host_organization_lineage': ['https://openalex.org/P4310318609'], 'host_organization_lineage_names': ['Tuwhera Open Access Publisher'], 'type': 'journal'}, 'license': 'cc-by', 'license_id': 'https://openalex.org/licenses/cc-by', 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, {'is_oa': True, 'landing_page_url': 'https://hdl.handle.net/10292/11240', 'pdf_url': 'https://openrepository.aut.ac.nz/bitstreams/a64ecb74-2f3f-4a73-8568-ded3e5d0e324/download', 'source': {'id': 'https://openalex.org/S4306401809', 'display_name': 'Tuwhera (Auckland University of Technology)', 'issn_l': None, 'issn': None, 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/I39854758', 'host_organization_name': 'Auckland University of Technology', 'host_organization_lineage': ['https://openalex.org/I39854758'], 'host_organization_lineage_names': ['Auckland University of Technology'], 'type': 'repository'}, 'license': 'cc-by', 'license_id': 'https://openalex.org/licenses/cc-by', 'version': 'submittedVersion', 'is_accepted': False, 'is_published': False}], 'best_oa_location': {'is_oa': True, 'landing_page_url': 'https://doi.org/10.24135/hi.v1i1.7', 'pdf_url': 'https://ojs.aut.ac.nz/hospitality-insights/index.php/HI/article/download/7/4', 'source': {'id': 'https://openalex.org/S4210190599', 'display_name': 'Hospitality Insights', 'issn_l': '2537-9267', 'issn': ['2537-9267'], 'is_oa': True, 'is_in_doaj': False, 'is_core': False, 'host_organization': 'https://openalex.org/P4310318609', 'host_organization_name': 'Tuwhera Open Access Publisher', 'host_organization_lineage': ['https://openalex.org/P4310318609'], 'host_organization_lineage_names': ['Tuwhera Open Access Publisher'], 'type': 'journal'}, 'license': 'cc-by', 'license_id': 'https://openalex.org/licenses/cc-by', 'version': 'publishedVersion', 'is_accepted': True, 'is_published': True}, 'sustainable_development_goals': [{'display_name': 'Reduced inequalities', 'score': 0.53, 'id': 'https://metadata.un.org/sdg/10'}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 2, 'referenced_works': ['https://openalex.org/W2052857312', 'https://openalex.org/W2178700260'], 'related_works': ['https://openalex.org/W2999092794', 'https://openalex.org/W2948786746', 'https://openalex.org/W276906898', 'https://openalex.org/W2767131294', 'https://openalex.org/W2391562674', 'https://openalex.org/W2388606560', 'https://openalex.org/W2368345821', 'https://openalex.org/W2366940568', 'https://openalex.org/W2364919200', 'https://openalex.org/W2045222623'], 'abstract_inverted_index': {'The': [0, 31, 113, 420, 543, 566], 'New': [1, 86, 98, 586], 'Zealand': [2, 87, 99], 'hospitality': [3, 505], 'workforce': [4, 261], 'is': [5, 36, 66, 362, 406, 423, 453, 469], 'young;': [6], 'most': [7], 'are': [8, 57, 79, 178, 334, 347, 376, 415], 'between': [9], '18': [10], 'and': [11, 15, 38, 55, 94, 101, 110, 128, 199, 206, 211, 230, 237, 262, 268, 272, 276, 300, 327, 342, 373, 383, 495, 522], '24': [12], 'years': [13], 'old': [14], 'attracted': [16], 'by': [17, 287, 409], 'the': [18, 50, 64, 85, 143, 150, 166, 208, 234, 240, 319, 388, 455, 464, 474, 579], 'ease': [19], 'with': [20, 547], 'which': [21, 459, 507], 'they': [22, 152, 157, 192, 379], 'can': [23, 460, 529], 'get': [24], 'work': [25, 32, 280, 305, 339], 'in': [26, 49, 84, 97, 125, 279, 400, 427, 442, 454, 488, 504, 564, 585, 592], 'a': [27, 58, 303, 482, 512], 'bar': [28], 'or': [29, 227, 439], 'restaurant.': [30], 'suits': [33], 'them;': [34], 'it': [35, 361], 'dynamic': [37], 'easy': [39], 'to': [40, 118, 136, 186, 189, 203, 250, 254, 266, 291, 397, 430, 434, 437, 500, 519, 578], 'find,': [41], 'but': [42, 399, 432], 'many': [43], 'have': [44, 395], 'no': [45], 'intention': [46], 'of': [47, 213, 218, 239, 294, 321, 390, 477, 485, 545, 581, 589], 'staying': [48], 'industry.': [51], 'Hence,': [52], 'staff': [53, 314], 'shortages': [54], 'turnover': [56, 238], 'constant': [59], 'problem': [60], 'for': [61, 404], 'employers.': [62], 'However,': [63], 'solution': [65], 'not': [67, 159, 194, 357, 424], 'as': [68, 70, 180, 360, 369, 385, 412, 491, 511], 'difficult': [69], 'one': [71], 'might': [72], 'imagine.
': [73], 'This': [74], 'study': [75, 167, 452], 'identified': [76], 'why': [77], 'there': [78], 'so': [80, 175, 425], 'few': [81], 'older': [82, 95, 122, 147, 176, 196, 214, 248, 264, 275, 289, 332, 391, 445], 'workers': [83, 96, 148, 177, 249, 253, 265, 278, 290], 'hotel': [88, 114], 'industry': [89, 115], 'after': [90], 'interviewing': [91], '44': [92], 'managers': [93, 145, 201], 'hotels': [100, 443], 'looking': [102, 154], 'at': [103, 172, 315, 473], 'Human': [104, 590], 'Resources': [105, 591], '(HR)': [106], 'policies,': [107], 'recruitment': [108, 375], 'methods,': [109], 'selection': [111], 'criteria.': [112], 'was': [116], 'found': [117], 'be': [119, 187, 204, 223, 461, 530], 'discriminatory': [120, 377], 'towards': [121, 302], 'job': [123, 197, 215, 446], 'seekers': [124], 'both': [126], 'principle': [127], 'practice,': [129, 401], 'even': [130], 'though': [131], 'some': [132, 293], 'companies’': [133], 'policies': [134], 'appeared': [135], 'address': [137], 'age': [138, 235, 259], 'discrimination.': [139], 'Interview': [140], 'data': [141], 'from': [142, 165, 325, 463], 'HR': [144], 'suggested': [146], 'had': [149], 'characteristics': [151], 'were': [153, 158], 'for,': [155], 'yet': [156], 'specifically': [160], 'recruiting': [161], 'them.
': [162], 'Recommendations': [163], 'arising': [164], 'focus': [168], 'around': [169], 'changing': [170], 'attitudes': [171, 212, 340], 'senior': [173, 200], 'level': [174], 'perceived': [179], 'potential': [181, 403], 'employees.': [182], 'Recruitment': [183, 366], 'processes': [184], 'need': [185, 202], 'checked': [188], 'make': [190, 435], 'sure': [191], 'do': [193], 'disadvantage': [195], 'seekers,': [198], 'objective': [205], 'consider': [207], 'skills,': [209], 'abilities,': [210], 'seekers.': [216], 'Either': [217], 'these': [219], 'simple': [220], 'changes': [221, 436], 'could': [222], 'made': [224], 'through': [225, 297], 'training': [226, 308], 'well-supported': [228], 'policy': [229, 355], 'would': [231], 'positively': [232], 'affect': [233], 'profile': [236], 'industry’s': [241], 'workforce.
': [242], 'Practical': [243], 'suggestions': [244], 'also': [245, 283, 311, 352], 'include': [246], 'using': [247], 'mentor': [251], 'younger': [252, 277], 'promote': [255], 'communication': [256], 'across': [257], 'an': [258, 470], 'diverse': [260, 322], 'allowing': [263, 288], 'demonstrate': [267], 'share': [269], 'their': [270, 295, 402], 'knowledge': [271], 'experience.': [273], 'Combining': [274], 'teams': [281], 'may': [282, 310], 'help': [284, 312], 'remove': [285], 'barriers': [286, 386], 'impart': [292], 'values': [296], 'frequent': [298], 'interactions': [299], 'working': [301], 'common': [304], 'goal.': [306], 'In-house': [307], 'programmes': [309], 'educate': [313], 'all': [316], 'levels': [317], 'about': [318, 450], 'benefits': [320], 'workgroups.
': [323], 'Data': [324], 'this': [326, 451], 'prior': [328, 350], 'studies': [329, 481], 'show': [330], 'that': [331, 354], 'people': [333, 382], 'ideal': [335], 'employees': [336], 'where': [337, 479], 'good': [338], '[1]': [341], 'well-developed': [343], 'soft': [344], 'skills': [345], '[2]': [346], 'important.': [348], 'Interestingly,': [349], 'research': [351, 525], 'shows': [353], 'does': [356], 'prevent': [358], 'discrimination,': [359, 494], 'too': [363], 'easily': [364], 'ignored.': [365], 'methods': [367], 'such': [368, 490], '‘Seek’,': [370], 'Twitter,': [371], 'MyJobSpace.co.nz': [372], 'word-of-mouth': [374], 'because': [378], 'favour': [380], 'young': [381], 'act': [384], 'against': [387, 444], 'employment': [389, 405], 'workers.
': [392], 'Older': [393, 582], 'recruits': [394], 'much': [396, 426], 'offer,': [398], 'being': [407], 'restricted': [408], 'recruiters’': [410], 'attitudes,': [411], 'managers’': [413], 'views': [414], 'more': [416], 'influential': [417], 'than': [418], 'policy.': [419], 'challenge,': [421], 'therefore,': [422], 'what': [428], 'needs': [429], 'change,': [431], 'how': [433], 'reduce': [438], 'eliminate': [440], 'discrimination': [441], 'seekers.
': [447], 'More': [448], 'information': [449], 'original': [456], 'article': [457], '[3],': [458], 'obtained': [462], 'authors.
': [465], 'Corresponding': [466], 'author
': [467], 'Jill': [468, 527], 'Associate': [471], 'Professor': [472], 'Auckland': [475], 'University': [476], 'Technology,': [478], 'she': [480, 502], 'wide': [483], 'range': [484], 'ethical': [486, 496], 'issues': [487], 'hospitality,': [489], 'sexual': [492], 'harassment,': [493], 'food': [497], 'consumption.': [498], 'Prior': [499], 'this,': [501], 'worked': [503], 'management,': [506], 'included': [508], 'two': [509], 'roles': [510], 'General': [513], 'Manager.': [514], 'She': [515], 'currently': [516], 'teaches': [517], 'leadership': [518], 'postgraduate': [520], 'students,': [521], 'supervises': [523], 'student': [524], 'projects.
': [526], 'Poulston': [528], 'contacted': [531], 'at:': [532], '[email protected]
': [533], 'References
': [534], '(1)': [535], 'Ng,': [536], 'T.': [537], 'W.': [538], 'H.;': [539], 'Feldman,': [540], 'D.': [541], 'C.': [542], 'Relationships': [544], 'Age': [546], 'Job': [548], 'Attitudes:': [549], 'A': [550], 'Meta-analysis.': [551], 'Personnel': [552], 'Psychology': [553], '2010,': [554], '63(3),': [555], '677–718.': [556], 'https://doi.org/10.1111/j.1744-6570.2010.01184.x
': [557], '(2)': [558], 'Sissons,': [559], 'P.;': [560], 'Jones,': [561], 'K.': [562], 'Lost': [563], 'Transition?;': [565], 'Work': [567], 'Foundation:': [568], 'Lancaster,': [569], 'U.K.,': [570], '2012.
': [571], '(3)': [572], 'Poulston,': [573], 'J.;': [574], 'Jenkins,': [575], 'A.': [576], 'Barriers': [577], 'Employment': [580], 'Hotel': [583], 'Workers': [584], 'Zealand.': [587], 'Journal': [588], 'Hospitality': [593], '&': [594], 'Tourism': [595], '2016,': [596], '15(1),': [597], '45–68.': [598]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2765995702', 'counts_by_year': [], 'updated_date': '2024-12-12T08:34:40.584360', 'created_date': '2017-11-10'}