Publication Information

{'id': 'https://openalex.org/W2611390374', 'doi': None, 'title': 'The Influence of Reservation Section’s Services on Customer Satisfaction at Savoy Homann Bidakara Hotel', 'display_name': 'The Influence of Reservation Section’s Services on Customer Satisfaction at Savoy Homann Bidakara Hotel', 'publication_year': 2016, 'publication_date': '2016-04-06', 'ids': {'openalex': 'https://openalex.org/W2611390374', 'mag': '2611390374'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'http://repository.unpas.ac.id/2240/', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'dissertation', 'type_crossref': 'dissertation', 'indexed_in': [], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5007736000', 'display_name': 'Santy Ajeng Zahratu.', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Santy Ajeng Zahratu.', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5066951587', 'display_name': 'Iwan Gunawan', 'orcid': 'https://orcid.org/0009-0003-6574-1731'}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Iwan D. Gunawan', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5027510157', 'display_name': 'H. Gumelar Sastrayudha', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'H. Gumelar Sastrayudha', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': None, 'has_fulltext': False, 'cited_by_count': 0, 'citation_normalized_percentile': {'value': 0.0, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 0, 'max': 66}, 'biblio': {'volume': None, 'issue': None, 'first_page': None, 'last_page': None}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T12651', 'display_name': 'Halal products and consumer behavior', 'score': 0.9189, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T12651', 'display_name': 'Halal products and consumer behavior', 'score': 0.9189, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11536', 'display_name': 'Consumer Retail Behavior Studies', 'score': 0.9096, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T13136', 'display_name': 'Community-based Tourism Development and Sustainability', 'score': 0.9077, 'subfield': {'id': 'https://openalex.org/subfields/3312', 'display_name': 'Sociology and Political Science'}, 'field': {'id': 'https://openalex.org/fields/33', 'display_name': 'Social Sciences'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/front-office', 'display_name': 'Front office', 'score': 0.7383388}, {'id': 'https://openalex.org/keywords/customer-satisfaction', 'display_name': 'Customer Satisfaction', 'score': 0.62890613}, {'id': 'https://openalex.org/keywords/hotel-management', 'display_name': 'Hotel management', 'score': 0.5065404}, {'id': 'https://openalex.org/keywords/hospitality', 'display_name': 'Hospitality', 'score': 0.4744224}, {'id': 'https://openalex.org/keywords/section', 'display_name': 'Section (typography)', 'score': 0.4669657}], 'concepts': [{'id': 'https://openalex.org/C2777632111', 'wikidata': 'https://www.wikidata.org/wiki/Q1937518', 'display_name': 'Reservation', 'level': 2, 'score': 0.89812994}, {'id': 'https://openalex.org/C2779941915', 'wikidata': 'https://www.wikidata.org/wiki/Q1256565', 'display_name': 'Front office', 'level': 2, 'score': 0.7383388}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.63356566}, {'id': 'https://openalex.org/C191511416', 'wikidata': 'https://www.wikidata.org/wiki/Q999278', 'display_name': 'Customer satisfaction', 'level': 2, 'score': 0.62890613}, {'id': 'https://openalex.org/C112698675', 'wikidata': 'https://www.wikidata.org/wiki/Q37038', 'display_name': 'Advertising', 'level': 1, 'score': 0.51660806}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.5150716}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.51321745}, {'id': 'https://openalex.org/C2991661598', 'wikidata': 'https://www.wikidata.org/wiki/Q1631120', 'display_name': 'Hotel management', 'level': 3, 'score': 0.5065404}, {'id': 'https://openalex.org/C107482638', 'wikidata': 'https://www.wikidata.org/wiki/Q815825', 'display_name': 'Hospitality', 'level': 3, 'score': 0.4744224}, {'id': 'https://openalex.org/C2780129039', 'wikidata': 'https://www.wikidata.org/wiki/Q1931107', 'display_name': 'Section (typography)', 'level': 2, 'score': 0.4669657}, {'id': 'https://openalex.org/C140781008', 'wikidata': 'https://www.wikidata.org/wiki/Q1221081', 'display_name': 'Service quality', 'level': 3, 'score': 0.42641395}, {'id': 'https://openalex.org/C18918823', 'wikidata': 'https://www.wikidata.org/wiki/Q49389', 'display_name': 'Tourism', 'level': 2, 'score': 0.2922133}, {'id': 'https://openalex.org/C41008148', 'wikidata': 'https://www.wikidata.org/wiki/Q21198', 'display_name': 'Computer science', 'level': 0, 'score': 0.18495792}, {'id': 'https://openalex.org/C17744445', 'wikidata': 'https://www.wikidata.org/wiki/Q36442', 'display_name': 'Political science', 'level': 0, 'score': 0.113673836}, {'id': 'https://openalex.org/C31258907', 'wikidata': 'https://www.wikidata.org/wiki/Q1301371', 'display_name': 'Computer network', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C199539241', 'wikidata': 'https://www.wikidata.org/wiki/Q7748', 'display_name': 'Law', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'http://repository.unpas.ac.id/2240/', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 0, 'referenced_works': [], 'related_works': ['https://openalex.org/W3084871672', 'https://openalex.org/W2969921123', 'https://openalex.org/W2890830915', 'https://openalex.org/W2846530580', 'https://openalex.org/W2822855758', 'https://openalex.org/W2803080866', 'https://openalex.org/W2742405626', 'https://openalex.org/W2620232710', 'https://openalex.org/W2613476161', 'https://openalex.org/W2601520391', 'https://openalex.org/W2598674389', 'https://openalex.org/W2581667565', 'https://openalex.org/W2370650550', 'https://openalex.org/W2319452944', 'https://openalex.org/W2141818885', 'https://openalex.org/W2077618236', 'https://openalex.org/W1582577426', 'https://openalex.org/W1564653725', 'https://openalex.org/W1555233513', 'https://openalex.org/W1509707536'], 'abstract_inverted_index': {'The': [0, 55, 89, 162, 224], 'research': [1, 139, 166], 'paper': [2], 'is': [3], 'entitled': [4], '“The': [5], 'Influence': [6], 'of': [7, 36, 40, 62, 68, 87, 148, 164, 171, 174, 183, 200, 292], 'Reservation': [8, 53, 58, 154, 227], 'Section’s': [9], 'Services': [10], 'on': [11], 'Customer': [12], 'Satisfaction': [13], 'at': [14, 260], 'Savoy': [15, 149, 187, 261, 274], 'Homann': [16, 150, 188, 262, 275], 'Bidakara': [17, 151, 189, 263, 276], 'Hotel”.': [18], 'In': [19, 129], 'achieving': [20], 'customer': [21], 'satisfaction,': [22], 'a': [23, 95, 107, 194, 217], 'hotel': [24, 80, 92, 100, 123, 152, 178, 222, 225, 277, 283, 294], 'should': [25, 247], 'provide': [26, 238], 'good': [27, 218], 'services': [28, 51, 236, 284, 291], 'and': [29, 74, 109, 142, 146, 156, 214, 226, 244, 252, 280], 'making': [30], 'efforts': [31, 232], 'to': [32, 46, 81, 104, 138, 144, 207, 233, 241, 288], 'improving': [33, 234], 'the': [34, 43, 49, 70, 79, 82, 99, 132, 165, 169, 172, 177, 181, 198, 210, 268, 272, 290, 293], 'quality': [35], 'their': [37, 184, 235, 242, 249, 256], 'service.': [38], 'Consideration': [39], 'that': [41, 286], 'reason': [42], 'writer': [44, 56, 133], 'want': [45], 'find': [47], 'how': [48], 'hotel’s': [50, 201], 'by': [52, 267], 'section.': [54], 'choose': [57, 103], 'section': [59, 229], 'as': [60, 84, 119], 'one': [61], 'Front': [63, 159], 'Office': [64, 160], 'Department': [65], 'in': [66, 186, 254], 'charge': [67], 'processing': [69], 'order': [71], 'room': [72, 212], 'data': [73], 'gives': [75], 'direct': [76], 'information': [77, 251], 'about': [78, 98], 'guest': [83, 145], 'an': [85], 'object': [86], 'research.': [88], 'prospective': [90], 'guests': [91, 202, 211], 'usually': [93, 110], 'have': [94, 193, 206], 'less': [96], 'knowledge': [97], 'they': [101, 205, 245], 'will': [102, 121], 'stay': [105], 'for': [106, 203], 'while': [108], 'do': [111], 'some': [112], 'observation': [113], 'first': [114], 'via': [115], 'telephone': [116], 'or': [117, 124], 'email': [118], 'consider': [120], 'use': [122, 289], 'not': [125], 'before': [126], 'decide.': [127], 'this': [130], 'research,': [131], 'uses': [134], 'descriptive': [135], 'qualitative': [136], 'method': [137], 'open': [140], 'questioner': [141], 'interview': [143], 'staffs': [147, 155, 243], 'especially': [153], 'Assistant': [157], 'manager': [158], 'Department.': [161], 'goals': [163], 'are': [167], 'finding': [168], 'facts': [170], 'influence': [173], 'service': [175], 'provided': [176], 'reservation': [179], 'toward': [180], 'satisfaction': [182, 199], 'customers': [185, 273], 'hotel.': [190], 'Reservations': [191, 258], 'sections': [192], 'big': [195], 'role': [196], 'towards': [197], 'example': [204], 'serve': [208], 'all': [209], 'request': [213], 'give': [215], 'them': [216], 'facilities': [219], 'from': [220], 'other': [221], 'department.': [223], 'staff': [228], 'also': [230, 246], 'has': [231], 'with': [237, 282], 'regular': [239], 'training': [240], 'improve': [248], 'hospitality,': [250], 'communication': [253], 'serving': [255], 'guests.': [257, 269], 'Section': [259], 'Hotel': [264], 'received': [265], 'well': [266], "That's": [270], 'why': [271], 'feel': [278], 'accepted': [279], 'satisfied': [281], 'so': [285], 'trust': [287], 'back.': [295]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2611390374', 'counts_by_year': [], 'updated_date': '2024-12-14T20:59:17.538170', 'created_date': '2017-05-12'}