Title: Urban consumers give water services the thumbs up : municipal services - feature
Abstract:As with any other goods and services, customer satisfaction is closely aligned to the users' perception of the product and service. Independent researcher, Dr Sarah Slabbert (of Sarah Slabbert Associa...As with any other goods and services, customer satisfaction is closely aligned to the users' perception of the product and service. Independent researcher, Dr Sarah Slabbert (of Sarah Slabbert Associates), points out that users have no choice of water service providers in South Africa, so they cannot 'shop around' for alternatives. However, she says, customer satisfaction is still the basic principle of service delivery.The simple question whether you are delivering a good service still applies.Read More
Publication Year: 2016
Publication Date: 2016-05-01
Language: en
Type: article
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