Abstract: Companies throughout the world have demonstrated the effectiveness of performance management techniques in achieving breakthrough levels of performance. Efforts have typically focused on improving performance in areas that are highly visible to management, such as cost control, productivity, product quality, customer service, and prevention of common injuries. The chapter argues that the merging of proven-quality management techniques with sound risk-management practices provides the basis for a proactive process to achieve these breakthroughs. It also states that successful implementation of the serious incident prevention process requires a sound plan and the commitment to transform concepts into actions is a necessity. This chapter also draws attention to the fact that implementation of a more effective safety management process can be one of the most value-adding and personally satisfying initiatives possible during a management career. The chapter lastly urges leaders to take the step forward and realize that breakthrough performance is needed to further drive serious incidents toward extinction.
Publication Year: 2002
Publication Date: 2002-01-01
Language: en
Type: book-chapter
Indexed In: ['crossref']
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