Abstract: ABSTRACT ABSTRACT When patron workstations are located far from the reference desk, service suffers because patrons can't easily contact staff. While in-house chat services offer a partial solution to this problem, these services fail to provide the face-to-face element that the literature shows is critical for effective reference service. This study analyzes NCSU Libraries' method for solving this problem, a hybrid service that combines features of in-person and virtual reference service. Key Words: Reference servicesonline referencevirtual referenceuniversity libraries
Publication Year: 2006
Publication Date: 2006-09-14
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 6
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