Total Quality Management and Change Management in Public Organizations

Name: Work Video:
Duration: 3 min 30 s
Description: This article provides a review of Total Quality Management (TQM) and Change Management in Public Sector.It highlights the special role of TQM in the Public Sector, the concept of Quality in Public Sector Services and the role that E-Government can play.It concludes by integrating all concepts discussed with the factors, which shape change.
Konstantinos Karyotakis; Vassilis Moustakis
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