Publication Information

{'id': 'https://openalex.org/W2273337585', 'doi': None, 'title': 'Pengaruh kualitas layanan terhadap loyaliats pelanggan (Studi pada member the coffee bean & tea leaf Tunjungan Plaza Surabaya) / Agung Budi Prasetyo', 'display_name': 'Pengaruh kualitas layanan terhadap loyaliats pelanggan (Studi pada member the coffee bean & tea leaf Tunjungan Plaza Surabaya) / Agung Budi Prasetyo', 'publication_year': 2009, 'publication_date': '2009-07-22', 'ids': {'openalex': 'https://openalex.org/W2273337585', 'mag': '2273337585'}, 'language': 'id', 'primary_location': {'is_oa': False, 'landing_page_url': 'http://library.um.ac.id/ptk/index.php?mod=detail&id=38173', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': [], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5112050706', 'display_name': 'I Wayan Jaman Adi Putra', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'I Wayan Jaman Adi Putra', 'raw_affiliation_strings': [], 'affiliations': []}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5108233804', 'display_name': 'Afwan Hariri', 'orcid': None}, 'institutions': [], 'countries': [], 'is_corresponding': False, 'raw_author_name': 'Afwan Hariri', 'raw_affiliation_strings': [], 'affiliations': []}], 'institution_assertions': [], 'countries_distinct_count': 0, 'institutions_distinct_count': 0, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 0.0, 'has_fulltext': False, 'cited_by_count': 0, 'citation_normalized_percentile': {'value': 0.0, 'is_in_top_1_percent': False, 'is_in_top_10_percent': False}, 'cited_by_percentile_year': {'min': 0, 'max': 64}, 'biblio': {'volume': None, 'issue': None, 'first_page': None, 'last_page': None}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T14244', 'display_name': 'Consumer Behavior and Marketing Influence', 'score': 0.9829, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T14244', 'display_name': 'Consumer Behavior and Marketing Influence', 'score': 0.9829, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9773, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11543', 'display_name': 'Employee Performance and Motivation', 'score': 0.9369, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [], 'concepts': [{'id': 'https://openalex.org/C15708023', 'wikidata': 'https://www.wikidata.org/wiki/Q80083', 'display_name': 'Humanities', 'level': 1, 'score': 0.56241006}, {'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.34429038}, {'id': 'https://openalex.org/C142362112', 'wikidata': 'https://www.wikidata.org/wiki/Q735', 'display_name': 'Art', 'level': 0, 'score': 0.31026137}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'http://library.um.ac.id/ptk/index.php?mod=detail&id=38173', 'pdf_url': None, 'source': None, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 0, 'referenced_works': [], 'related_works': [], 'abstract_inverted_index': {'ABSTRAK\r\n\r\n\r\nPrasetyo,': [0], 'Agung.': [1], '2009.': [2], 'Pengaruh': [3], 'Kualitas': [4, 47, 242, 554], 'Layanan': [5], 'Terhadap': [6], 'Loyalitas': [7, 49, 174, 263, 435], 'Pelanggan': [8, 50], '(Studi': [9], 'pada': [10], 'member': [11, 185, 476, 496], 'The': [12, 186, 477, 497], 'Coffee': [13, 187, 478, 498], 'Bean': [14, 188, 479, 499], '&': [15, 189, 480, 500], 'Tea': [16, 190, 481, 501], 'Leaf': [17, 191, 482, 502], 'Tunjungan': [18, 192, 483, 503], 'Plaza': [19, 193, 484, 504], 'Surabaya)': [20], 'Skripsi,': [21], 'Jurusan': [22], 'Manajemen': [23], 'Fakultas': [24], 'Ekonomi': [25], 'Universitas': [26], 'Negeri': [27], 'Malang.': [28], 'Pembimbing:': [29], '(I)': [30], 'Dr.': [31], 'I': [32], 'Wayan': [33], 'Jaman': [34], 'Adi': [35], 'Putra,': [36], 'M.Si.,': [37], '(II)': [38], 'Afwan': [39], 'Hariri': [40], 'Agus': [41], 'Prohimi,': [42], 'S.E.,': [43], 'M.Si.\r\n\r\nKata': [44], 'Kunci': [45], ':': [46], 'Layanan,': [48], '\r\n\r\nPengaruh': [52], 'aspek': [53], 'budaya': [54, 93], 'dan': [55, 71, 78, 92, 104, 121, 232, 256, 282, 295, 311, 322, 337, 348, 357, 366, 377, 387, 398, 409, 423, 466, 472, 513, 563, 567, 579, 589], 'sosial': [56, 91], 'yang': [57, 87, 156, 182, 205, 244, 293, 320, 346, 375, 407, 544, 550, 576], 'datang': [58], 'dari': [59, 540], 'luar': [60, 523], 'negeri': [61], 'membuat': [62], 'pola': [63], 'perilaku': [65], 'mayarakat': [66], 'berubah.': [67], 'Dengan': [68], 'adanya': [69], 'perubahan': [70, 80], 'pengaruh': [72, 169, 292, 319, 345, 374, 406, 575], 'itu,': [73], 'maka': [74, 459], 'menyebabkan': [76], 'pergeseran': [77], 'atau': [79, 84, 102], 'fungsi': [81], 'sebuah': [82, 142], 'kafe': [83], 'coffee': [85, 108, 136, 143], 'shop,': [86], 'melahirkan': [88], 'fenomena': [90], 'baru.': [94], 'Di': [95], 'samping': [96], 'sebagai': [97, 111], 'tempat': [98, 112, 126], 'untuk': [99, 113, 127, 148, 161], 'minum': [100], 'teh': [101], 'kopi': [103], 'menyantap': [105], 'makanan': [106], 'ringan,': [107], 'shop': [109, 137, 144], 'juga': [110, 153], 'berkumpul,': [114], 'bersosialisasi,': [115], 'berkencan,': [116], 'bertukar': [117], 'pikiran,': [118], 'memperluas': [119], 'jaringan,': [120], 'bahkan': [122], 'menjadi': [123, 184], 'salah': [124], 'satu': [125], 'melakukan': [128], 'prospecting': [129], 'business': [130], 'antar': [131], 'eksekutif,': [132], 'sehingga': [133], 'kebutuhan': [134], 'terhadap': [135, 173, 297, 324, 350, 379, 411, 433, 474, 569, 581], 'terus': [138], 'berkembang.': [139], 'Berkunjung': [140], 'ke': [141], 'bukan': [145], 'hanya': [146], 'semata': [147], 'mendapatkan': [149], 'produk,': [150], 'tapi': [151], 'konsumen': [152], 'menghendaki': [154], 'pelayanan': [155], 'baik.\r\n\r\nTujuan': [157], 'penelitian': [158, 178, 200, 239, 527], 'ini': [159, 179, 201, 223, 240], 'adalah': [160, 180, 241, 262, 537], 'menjelaskan': [162], 'bagaimana': [163, 168], 'kondisi': [164], 'kualitas': [165, 533, 548], 'layanan': [166, 243, 534, 549, 555], 'serta': [167], 'variabel': [170, 229, 233, 247, 260, 508, 520, 585], 'service': [171], 'quality': [172], 'pelanggan.': [175, 264, 299, 326, 352], 'Populasi': [176], 'dalam': [177, 238], 'orang-orang': [181], 'telah': [183], 'Surabaya': [194, 505], 'selama': [195], 'minimal': [196], '1': [197], 'tahun.': [198], 'Dalam': [199], 'menggunakan': [202, 217, 267], '84': [203], 'sampel': [204], 'penentuan': [206], 'jumlah': [207], 'minimalnya': [208], 'ditentukan': [209], 'berdasarkan': [210], 'kriteria': [211], 'Slovin.': [212], 'Sampel': [213], 'tersebut': [214], 'diambil': [215], 'dengan': [216, 272, 453], 'teknik': [218], 'simple': [219], 'random': [220], 'sampling.': [221], 'Penelitian': [222], 'terdiri': [224], 'atas': [225], 'dua': [226], 'variabel,': [227], 'yaitu': [228], 'bebas': [230, 237], '(X)': [231], 'terikat': [234], '(Y).': [235], 'Variabel': [236], 'mempunyai': [245], 'sub': [246], '1)': [248, 289, 530], 'tangibles,': [249, 462, 509, 559, 586], '2)': [250, 316, 553], 'reliability': [251, 317], '3)': [252, 342, 572], 'responsiveness,': [253, 464, 511, 561, 588], '4)': [254, 371], 'assurance': [255, 372], '5)': [257, 403], 'empathy': [258, 404, 467, 564], 'sedangkan': [259], 'terikatnya': [261], 'Analisis': [265], 'data': [266, 281, 430, 434], 'regresi': [268, 283], 'berganda': [269, 285], '(multiple': [270], 'regression)': [271], 'program': [273], 'SPSS': [274], 'for': [275], 'Windows': [276], 'seri': [277], '13.0.': [278], 'Berdasarkan': [279], 'pengolahan': [280], 'linier': [284], 'dapat': [286], 'diketahui': [287, 460, 492], 'bahwa:': [288, 529], 'tangibles': [290], 'memiliki': [291, 318, 344, 373, 405, 574], 'postitif': [294, 321, 347, 376, 408], 'signifikan': [296, 323, 349, 378, 410, 473, 568, 580], 'loyalitas': [298, 325, 351, 380, 412, 475, 495, 570, 582], 'Diperoleh': [300, 327, 353], 'nilai': [301, 304, 312, 328, 332, 338, 354, 361, 367, 384, 389, 393, 399, 415, 419, 424, 438, 449, 454, 487], 'rata-rata': [302, 355, 385, 439, 444], '33,5': [303], 'B': [305, 329, 358, 390, 416], '=': [306, 309, 314, 330, 335, 340, 359, 364, 369, 391, 396, 401, 417, 421, 426], '0,209,': [307], 'thitung': [308, 333, 362, 394, 420], '3,097': [310], 'signifikansi': 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