Title: How to Realize Benefits from Investments in Business Change: Where Are They and How to Get Them?
Abstract: Health organisations, like all others, undertake programs that change the way their business operates. It is usual that these changes have an IM/IT component at the minimum, and in many cases are specifically driven by the implementation of information systems. All too often, the business cases for these investments have reasonably good coverage of the costs involved, but lack comprehensiveness of the expected benefits and a clear plan for how they are to be achieved. There is a simple belief that if the program is managed well that benefits will automatically flow. What's needed instead is an approach to managing the realisation of the benefits - an approach that operates within an integrated strategic framework including program management, portfolio management, full-cycle governance and change management. Such a framework provides organisations with a greater degree of certainty and visibility of the actual outcomes from their investments in IT-enabled change programs.
Publication Year: 2002
Publication Date: 2002-01-01
Language: en
Type: article
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