Publication Information

{'id': 'https://openalex.org/W2244588361', 'doi': 'https://doi.org/10.1509/jmkg.72.1.82', 'title': 'Understanding Service Retention Within and Across Cohorts Using Limited Information', 'display_name': 'Understanding Service Retention Within and Across Cohorts Using Limited Information', 'publication_year': 2008, 'publication_date': '2008-01-01', 'ids': {'openalex': 'https://openalex.org/W2244588361', 'doi': 'https://doi.org/10.1509/jmkg.72.1.82', 'mag': '2244588361'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1509/jmkg.72.1.82', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S142990027', 'display_name': 'Journal of Marketing', 'issn_l': '0022-2429', 'issn': ['0022-2429', '1547-7185'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320017', 'host_organization_name': 'SAGE Publishing', 'host_organization_lineage': ['https://openalex.org/P4310320017'], 'host_organization_lineage_names': ['SAGE Publishing'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5040636710', 'display_name': 'David A. Schweidel', 'orcid': 'https://orcid.org/0000-0003-2665-3272'}, 'institutions': [{'id': 'https://openalex.org/I135310074', 'display_name': 'University of Wisconsin–Madison', 'ror': 'https://ror.org/01y2jtd41', 'country_code': 'US', 'type': 'education', 'lineage': ['https://openalex.org/I135310074']}], 'countries': ['US'], 'is_corresponding': False, 'raw_author_name': 'David A Schweidel', 'raw_affiliation_strings': ['University of Wisconsin-Madison, #TAB#'], 'affiliations': [{'raw_affiliation_string': 'University of Wisconsin-Madison, #TAB#', 'institution_ids': ['https://openalex.org/I135310074']}]}, {'author_position': 'middle', 'author': {'id': 'https://openalex.org/A5020455515', 'display_name': 'Peter S. Fader', 'orcid': None}, 'institutions': [{'id': 'https://openalex.org/I79576946', 'display_name': 'University of Pennsylvania', 'ror': 'https://ror.org/00b30xv10', 'country_code': 'US', 'type': 'education', 'lineage': ['https://openalex.org/I79576946']}], 'countries': ['US'], 'is_corresponding': False, 'raw_author_name': 'Peter S Fader', 'raw_affiliation_strings': ['Wharton Small Business Development Center, The Wharton School, University of Pennsylvania'], 'affiliations': [{'raw_affiliation_string': 'Wharton Small Business Development Center, The Wharton School, University of Pennsylvania', 'institution_ids': ['https://openalex.org/I79576946']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5062641112', 'display_name': 'Eric T. Bradlow', 'orcid': 'https://orcid.org/0000-0002-4776-2323'}, 'institutions': [{'id': 'https://openalex.org/I1294578330', 'display_name': 'Small Business Administration', 'ror': 'https://ror.org/015t55b95', 'country_code': 'US', 'type': 'government', 'lineage': ['https://openalex.org/I1294578330']}], 'countries': ['US'], 'is_corresponding': False, 'raw_author_name': 'Eric T Bradlow', 'raw_affiliation_strings': ['Marketing, Statistics, and Education, and Academic Director of the Wharton Small Business Development Center'], 'affiliations': [{'raw_affiliation_string': 'Marketing, Statistics, and Education, and Academic Director of the Wharton Small Business Development Center', 'institution_ids': ['https://openalex.org/I1294578330']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 3, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 13.997, 'has_fulltext': True, 'fulltext_origin': 'ngrams', 'cited_by_count': 74, 'citation_normalized_percentile': {'value': 0.928784, 'is_in_top_1_percent': False, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 96, 'max': 97}, 'biblio': {'volume': '72', 'issue': '1', 'first_page': '82', 'last_page': '94'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9994, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9994, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T12384', 'display_name': 'Customer churn and segmentation', 'score': 0.9992, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11161', 'display_name': 'Consumer Market Behavior and Pricing', 'score': 0.9864, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [], 'concepts': [{'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.53158176}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.51265496}, {'id': 'https://openalex.org/C15744967', 'wikidata': 'https://www.wikidata.org/wiki/Q9418', 'display_name': 'Psychology', 'level': 0, 'score': 0.42515767}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.4035157}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1509/jmkg.72.1.82', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S142990027', 'display_name': 'Journal of Marketing', 'issn_l': '0022-2429', 'issn': ['0022-2429', '1547-7185'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310320017', 'host_organization_name': 'SAGE Publishing', 'host_organization_lineage': ['https://openalex.org/P4310320017'], 'host_organization_lineage_names': ['SAGE Publishing'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 38, 'referenced_works': ['https://openalex.org/W1534608649', 'https://openalex.org/W1966523773', 'https://openalex.org/W1973849164', 'https://openalex.org/W1979907230', 'https://openalex.org/W1997223225', 'https://openalex.org/W2025348367', 'https://openalex.org/W2027617211', 'https://openalex.org/W2046835229', 'https://openalex.org/W2047562908', 'https://openalex.org/W2047860167', 'https://openalex.org/W2051901621', 'https://openalex.org/W2069927273', 'https://openalex.org/W2073551500', 'https://openalex.org/W2081774187', 'https://openalex.org/W2091297839', 'https://openalex.org/W2099043863', 'https://openalex.org/W2099358844', 'https://openalex.org/W2099926492', 'https://openalex.org/W2109018931', 'https://openalex.org/W2113542303', 'https://openalex.org/W2127265190', 'https://openalex.org/W2127624016', 'https://openalex.org/W2132642439', 'https://openalex.org/W2139921829', 'https://openalex.org/W2145251909', 'https://openalex.org/W2153906047', 'https://openalex.org/W2156957852', 'https://openalex.org/W2160551008', 'https://openalex.org/W2168175751', 'https://openalex.org/W2171635850', 'https://openalex.org/W3123323264', 'https://openalex.org/W3123614577', 'https://openalex.org/W3124321944', 'https://openalex.org/W4232654400', 'https://openalex.org/W4233423080', 'https://openalex.org/W4237410168', 'https://openalex.org/W4241862464', 'https://openalex.org/W4244772430'], 'related_works': ['https://openalex.org/W4206036160', 'https://openalex.org/W3132716659', 'https://openalex.org/W2187644337', 'https://openalex.org/W2136710333', 'https://openalex.org/W2094607796', 'https://openalex.org/W2046251599', 'https://openalex.org/W2010805752', 'https://openalex.org/W1988022704', 'https://openalex.org/W1979439403', 'https://openalex.org/W1978505276'], 'abstract_inverted_index': {'Abstract': [0], 'Service': [1], 'churn': [2, 31, 70], 'and': [3, 19, 41, 71, 121], 'retention': [4, 94, 105], 'rates': [5], 'remain': [6], 'central': [7], 'as': [8, 14, 36], 'constructs': [9], 'in': [10, 48, 95], 'marketing': [11], 'activities,': [12, 40], 'such': [13, 35, 64], 'valuation': [15], 'of': [16, 104, 134], 'service': [17, 30, 69, 93], 'subscribers': [18, 59], 'resource': [20], 'allocation.': [21], 'Although': [22], 'extant': [23], 'approaches': [24], 'have': [25, 60], 'been': [26], 'proposed': [27], 'to': [28, 32, 87, 131], 'relate': [29], 'external': [33], 'factors,': [34, 75], 'reported': [37], 'satisfaction,': [38], 'marketing-mix': [39], 'so': [42], 'on,': [43], 'managers': [44], 'often': [45], 'face': [46], 'situations': [47], 'which': [49, 58, 76], 'the': [50, 55, 73, 129], 'only': [51], 'information': [52], 'available': [53], 'is': [54], 'duration': [56, 110], 'for': [57, 79, 108], 'had': [61], 'service.': [62], 'In': [63], 'cases,': [65], 'can': [66], 'they': [67, 100, 127], 'forecast': [68], 'understand': [72], 'contributing': [74], 'may': [77, 91], 'allow': [78], 'subsequent': [80], 'intervention?': [81], 'The': [82], 'authors': [83], 'propose': [84], 'a': [85, 96, 102, 139], 'framework': [86, 130], 'examine': [88], 'factors': [89], 'that': [90, 106], 'underlie': [92], 'contractual': [97], 'setting.': [98], 'Specifically,': [99], 'use': [101], 'model': [103], 'accounts': [107], '(1)': [109], 'dependence,': [111], '(2)': [112], 'promotional': [113], 'effects,': [114, 120], '(3)': [115], 'subscriber': [116], 'heterogeneity,': [117], '(4)': [118], 'cross-cohort': [119], '(5)': [122], 'calendar-time': [123], 'effects': [124], '(e.g.,': [125], 'seasonality).Then,': [126], 'apply': [128], 'subscription': [132], 'databases': [133], 'seven': [135], 'services': [136], 'offered': [137], 'by': [138], 'telecommunications': [140], '...': [141]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2244588361', 'counts_by_year': [{'year': 2024, 'cited_by_count': 1}, {'year': 2021, 'cited_by_count': 1}, {'year': 2020, 'cited_by_count': 3}, {'year': 2019, 'cited_by_count': 2}, {'year': 2018, 'cited_by_count': 6}, {'year': 2017, 'cited_by_count': 5}, {'year': 2016, 'cited_by_count': 4}, {'year': 2015, 'cited_by_count': 5}, {'year': 2014, 'cited_by_count': 4}, {'year': 2013, 'cited_by_count': 7}, {'year': 2012, 'cited_by_count': 4}], 'updated_date': '2025-01-07T12:31:14.726398', 'created_date': '2016-06-24'}