Title: Relationship between Job Satisfaction and Job Performance in the Public Sector-A Case Study from India
Abstract: Job satisfaction and employee performance is critical in a service industry like bus transport in the public sector, where about fifty percent of the costs are incurred on the procurement, maintenance, training and development of personnel. This research is an attempt to study the relationship between overall job satisfaction, job facet satisfaction (14 job facets) and six measures of job performance, with regard to the operating staff like conductors and drivers. Results showed that there is no association between job facet satisfaction and overall job satisfaction. Out of the six measures of job performance, for which association was tested with overall job satisfaction, association was found only in the case of one measure viz. passenger complaints. No association was found between salary and overall job satisfaction, in the case of low and medium income groups, whereas there is negative association in the case of high income group only. Recommendations are given and implications for future research are also discussed.
Publication Year: 2013
Publication Date: 2013-01-01
Language: en
Type: article
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Cited By Count: 35
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