Title: QUALITY ASSESSMENT IN PUBLIC SECTOR: A VIEW FROM PUBLIC SECTOR MANAGEMENT QUALITY AWARD
Abstract: In the contexts of changes and severe competitions, the public sector has to revise its direction in response to current situation. Public administration must be more flexible, adaptive and responsive to the needs of citizens. Thai government has encouraged public sectors to improve their quality management to respond this situation. In order to improve quality and productivity, the Public Sector Management Quality Award (PMQA) was launched by the Office of the Public Sector Development Commission in 2005. The PMQA comprises a quality standard of seven categories which is a framework of quality management. The PMQA criteria can be used as a guideline for the self-assessment of an organization, and as a standard of its own performance monitoring and evaluation processes. The organization has to answer the questions in these seven categories so as to find its strengths and the opportunities for improvement. In order to strengthen the organization performance, an appropriate management tool is then selected for the organizational improvement plan so that organization development is systematically and continuously enhanced, leading to a learning organization and a high performance organization at the same time. Supplementing empirical evidence from applications of the PMQA criteria in the public sector, the paper reviews the experience of the Office of the Permanent Secretary for Labour with its quality management on overall dimensions.
Publication Year: 2013
Publication Date: 2013-10-23
Language: en
Type: article
Indexed In: ['crossref']
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Cited By Count: 1
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